Would never deal with this company again. Despite payment sent in March for a wheelchair motor, still as of today (August) we have still not received. Everytime I call to speak to a manager, I get tol... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I tried a pair of lovely shoes on they were too big so the lovely assistant ordered me a smaller fit I waited a couple of days brilliant fit so comfy Thankyou so
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Mehr ansehen
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Mehr ansehen
Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Anbieter von Physiotherapiegeräten
- Fachgeschäft für Rollstühle
Vom Unternehmen geschrieben
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Kontaktinformationen
Vereinigtes Königreich
- mobility2you.com
4,2
Gut
287 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
never bought a wheelchair…
We have never bought a wheelchair before. It was a bit of a minefield. We picked one that mum liked the took of and then checked off all we wanted ie standard seat, black wheels and self propulsion. It arrived 2 days after ordering very pleased. Thank you😀
5. August 2024
Antwort von Mobility2you
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience choosing the right wheelchair for your mum. We understand that buying a wheelchair can feel overwhelming, so we’re happy to know our website helped make the process easier. It’s great to hear that it arrived quickly and met all your expectations. Thank you for trusting us, and we’re here if you need anything else in the future! 😊
Razaq
Good service with short delivery
3. August 2024
Excellent Value for a premium wheelchair
I'd researched lightweight wheelchairs for occasional use with my Mum and really liked the Karma Ergo Lite 2 but it was a lot more expensive than other models I'd looked at. I found the Karma model online at Mobility2you.com for a really good price and so decided I could justify the bit extra for what I consider to be the best option for us. The wheelchair was delivered in 3 days and we're delighted with it and it was easy to opt out of the VAT online due to Mum's health condition. The only reason I've deducted a star is because we received no tracking number or notification regarding the delivery.
30. Juli 2024
Antwort von Mobility2you
Thank you for your thoughtful review! We're delighted to hear that you’re pleased with the Karma Ergo Lite 2 wheelchair and that it offers great value for you and your mum. We’re also glad to know that the delivery was prompt and the VAT exemption process was smooth.
We sincerely apologise for the lack of tracking information and delivery notification. We understand how important it is to keep customers informed, and your feedback is invaluable in helping us improve. We will certainly look into this to ensure a more seamless experience in the future.
Thank you again for your feedback and for choosing us. We’re always here to help if you need anything further!
Andy
Ordered said was preparing to ship…
Ordered said was preparing to ship asked questions re vat free that was accepted then said wheelchair had been recently removed because of concerns and refunded money. I asked them what the problem was because this product is still on sale with lots of companies but no response. They are still advertising this wheelchair.
5. Juli 2024
Antwort von Mobility2you
Dear Rita. Thank you for your feedback. Nothing disappoints us more than not being able to supply a product. I can assure you that we are not selling this wheelchair in the size you ordered and will be unable to do so for several weeks at least. We also have over 100 retail outlets and are unable to sell it there also. I cannot comment on other retailers unfortunately.
We take immense pride in being able to supply thousands of mobility products in a quick, efficient and seamless manner. We respect that these items are very important to our customers too. I am extremely sorry that we have let you down on this occasion.
Thank you.
Andy
I buy wheelchair but you return money...
5. Juli 2024
Antwort von Mobility2you
We are very sorry about your experience. On this very rare occasion we had to withdraw this specific wheelchair from distribution due to a regulatory issue. We always go to extreme lengths to supply a product but have little control in certain situations. Our quality control standards are extremely high and therefore we will reluctantly remove a product from sale if it is in our customers interest. We had no choice but to refund you, which we did immediately.
Yet again a very excellent service
Yet again a very excellent service, great price and a very quick delivery. You have made my daughter one happy girl. Thank You ever so much.
30. Juni 2024
Antwort von Mobility2you
Thank you so much for your kind words! We’re thrilled to hear that you’ve had another excellent experience with us and that your daughter is happy with her purchase. Providing great service and quick delivery is our priority, and your feedback really means a lot to us. If you ever need assistance in the future, we’ll be here to help. Thank you for your continued support!
Andy
Very happy with purchase
12. Juni 2024
The item was delivered quickly and…
The item was delivered quickly and appears to be in good order.
8. Mai 2024
The speed of the order from ordering to…
The speed of the order from ordering to recieving
7. Mai 2024
Very fast delivery
Very fast delivery. Ordered on the Tuesday, delivery on the Wednesday. Rollator arrived in perfect condition.
30. April 2024
Antwort von Mobility2you
Thank you for your fantastic feedback! We’re so pleased to hear that your rollator arrived swiftly and in perfect condition. We strive to ensure fast and reliable delivery, and it’s great to know that we met your expectations. If you need any further assistance, we’re always here to help! Thank you for choosing us.
Andy
No communication and no goods!
No communication and no goods!
Ordered with this company twice now, the first time they short shipped and just sent a credit with no communication. The second time although it showed goods in stock they took the order, then credited it back without saying anything! Not good if the items you order are urgent.
Avoid them at all costs.
2. April 2024
Antwort von Mobility2you
We are truly sorry to hear about your disappointing experience and sincerely apologise for the issues you’ve encountered with your orders. This is certainly not the level of service we aim to provide, and we fully understand your frustration, especially when the items were urgent. We take all feedback seriously and will be investigating this matter internally to ensure better communication moving forward.
Please know that we are committed to providing excellent service, and your experience does not reflect the standard we strive for. If you would like to discuss this further or require assistance, please reach out to our customer service team, and we will do everything we can to resolve the issue. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Jim
Excellent service
Excellent service, delivered ahead of expected date. Only tried at home and seems great. Bought to try for an upcoming break so looking forward to trying it while there.
2. April 2024
Needed a new wheelchair and this was…
Needed a new wheelchair and this was the cheapest I found, quick delivery as well.
1. April 2024
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.