MJP ELECTRICAL Bewertungen 

135
•
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Contacted and the same day was given an estimated arrival time for the engineer. This was then brought forward and he arrived at the stated time having contacted us previously. He had to travel so... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very friendly and professional. Able to fix the issue straight away and explained what went wrong. Gave out useful recommendations too. We will be booking our electrical checks with these guys going f... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Matt from MJP electrical carried out a consumer unit installation, electrical test and resolved a ‘fault’ on our ring main (which another company was unable to resolve). Throughout the process Mat... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Daniel and Stan arrived promptly, had already received a text regarding their ETA. Very nice guys, friendly and approachable - not to be underestimated, when you know zero about electrics! Put tog... Mehr ansehen

Unternehmensdetails

  1. Elektriker

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MJP Electrical have become a highly experienced and trusted electrician Bristol. We can provide a full range of services including electrical installation Bath. Contact us today to find out how we can help you.


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4,7

Hervorragend

TrustScore 4.5 von 5

135 Bewertungen

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4,7

Alle Bewertungen

(135)

38 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

This company is an absolute joke

This company is an absolute joke. Tried tricking into a super fast quote (JUST QUOTE) at £60 upfront. After 2 weeks I eventually got the fee quote that is almost double of what has been quoted by other companies. PEOPLE ABOID THEM, this company is a rip off £1400 for 5 sockets and a cooker wiring. They didn’t even need to chase down any cables as we said trunking would be acceptable.
I am in Complete disbelief

18. Oktober 2023
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Hi Anastassiya,

I’m sorry you are feeling like this.

So looking at what’s gone on here it looks like you were offered our vip fast track quotation service or our free estimate service.

You didn’t take us up on the premium fast track service- which is a shame as we have hundreds of happy clients who have used this method.

You opted for the free method which we are very upfront about what this involves and what to expect. 2 days - 2weeks usually as we are so busy with our staff levels at present. Good electricians are here to find.

Looking at my his case we actually attended site and provided you with a free fixed quote - that’s no charge at all as we were in the area.

Talking to Connor the issue you had was from incomplete work after allegedly having a full rewire that you opted to not finish. This left the solution in quite a complexed and complicated position which to be completed properly involved quite a bit of investigative (open ended) action before installation.

Connor has stated you requested a fixed quote so he had to quote for worse case scenario.

We’re happy you have found a solution more suited to you budget, however we’re not entirely sure where the animosity comes from?

You haven’t paid for any of our time to date?
We’ve offered you a fixed price solution at no charge.

The fact you haven’t spoken to us regarding your concerns suggests there’s probably a bit more to this emotional response you have publicly broadcasted.

You will see we are very successful in our sim of customer satisfaction but this obviously isn’t always achievable.

Again we are sorry you feel like this and I can assure you we do try our best at all times.

Yours sincerely
Mark
Director and Founder



Bewertet mit 1 von 5 Sternen

Avoid... Trading Standards notified

I got a quote from MJP for a list of jobs to complete for almost 900 GBP. On the very day when the engineer was coming, we started the day with this email:

“Unfortunately there has been a mistake on your original quote - the price was only for 1 downlight rather than 14. I have now revised this. Please accept our apologies here! Please find attached confirmation of our charges, which are £1120.98 including VAT.”

220 GBP increase out of the blue on the very day? They claimed that the quoted price included 1 spotlight by mistake, not 14 that I needed. Again, this may or may not be true (the quote had no itemisation, only listing the jobs and quoting a single price, i.e. they don’t give visibility on the details), but also irrelevant as the quote was for a price and a list of items, that’s what we agreed on. Yet, I reluctantly agreed to pay £999.18.

Then the engineer came around to do the work, but also mentioned part of the agreed jobs would not be actually done (estimated around 150-200 GBP of the 900 GBP).

Thereafter they gave me a “discount” saying “To resolve, as the fans have not been fit, we would like to propose a reduction in this quote by £132.00”. This “discount” is from the increased quote, so overall I needed to pay them £867.18 (almost what the original quote was for), yet they have never completed minimum 150 GBP worth of the work.

It is absolutely irrelevant that they claim to have errors left and right. In fact, they were unable to issue a single quote or invoice correctly. They even issued an invoice with the “work completed” indicated the items they didn’t complete and about which we were arguing the whole day.

Utterly unprofessional company that is changing the quote price and the scope of the work arbitrarily. I accepted a certain price, for a certain list of jobs to do, end of story. I notified Trading Standards as well… not likely anything will come of it to be honest.

UPDATE: for all fairness, they did reach out to try to rectify the situation… install the fans they haven’t done, for an additional 132 GBP bringing the total back to GBP 999.18. I eventually refused, as I no longer have confidence in that the below “solution” would result in a decent outcome, and not a ruined ceiling for me to also fix:

“This is a quotation to fit standard 4inch fans as the fans currently in use are
difficult to obtain - in order to get the fan to fit a sheet of plasterboard will
need to be cut around the fan and filling and sanding will be required”

4. Oktober 2023
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Hi Janios,

Than you for taking the time to provide feedback of you experience using our services.

I’d like to honour that - yes mistakes do happen, we’re not perfect, we do reflect and aim to improve always.

The heading “Avoid trading standards notified” is a little bit harsh don’t you think?

We mis quoted by the at of admin error and promptly advised you before completing works- to Ashley’s defence we were swamped due to holidays - staff shortage so mistakes can happen when workload is extreme.

We advised you of the misquote to which you agreed the change of price before completion of works.

I’ve listened to the call and found you quite belittling to poor Ashley who cap in hand owned up to his mistake and did everything he could to apologise and compensate you for the mistake on our behalf, both financially and going above and beyond regarding the fans.

Again we aren’t perfect but we do try our best at all times. Our client’s satisfaction is our top priority but this isn’t always possible.

Yours sincerely

Directer and founder
Mark

Bewertet mit 1 von 5 Sternen

Not impressed

Paid a large sum for a call out (fair enough it was a Sunday). After 2 tries problem still there - was then quoted another £350 for them to have another go. Problem sorted in less than an hour by another electrician.

10. September 2023
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Hi Tracy,

Agreed it is quite expensive to get an electrician out away from their families late on a Sunday night. Thsnkyou for that consideration.

Our engineer promptly replied, attended, left you safe with all essential services resumed.

Did exactly what we promise to do on an out of hours emergency Callout.

The quote was for a half day return visit for 2 men to further investigate your tripping issue. After nearly 30 years in the industry we know this is the best solution to offer to enable us to rectify this type of problem.

It’s a free no obligation quote and I’m glad that you may of found a cheaper solution.

Yours sincerely
Director and founder
Mark

Bewertet mit 5 von 5 Sternen

Liam from MJP was very helpful and came…

Liam from MJP was very helpful and came really quick to replace our shower after having no shower for 3 days as been let down multiple times would definitely recommend and use again

23. Juli 2023
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Many thanks Kelly, we’re very grateful👍

Bewertet mit 1 von 5 Sternen

Trading Standards informed

A pendant light they were supposed to have fixed as part of bringing a property up to EICR standard was not (according to my tenant) fixed when they came out. I reported this to them on the basis it must have been overlooked. They refused to come back to fix it properly implying the tenant had broken it. They made a temporary repair when they came out to quote me for smoke alarms they had told me were out of date, but which weren’t. The tenant has contacted me to say the same issue with the lamp has happened again. I think it is safe to say, on the balance of probabilities, it was never fixed it in the first place.
See my previous review on these scammers. I have reported them to Trading Standards. You should too if you’ve had the bad service I have.
Terrible. Goodness knows how many satisfied customers have, in reality, paid for unnecessary work.

29. März 2023
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Dear Nicola,

Thank you for sharing your feedback with us. We apologise for the negative experience you had with our services. We strive to provide accurate and reliable recommendations to our customers, and we regret any inconvenience caused.

We take your concerns seriously and would like to address them. Could you please provide us with more details regarding your specific case? This will help us investigate the matter thoroughly and take appropriate actions to rectify any mistakes that may have occurred.

Once again, we apologise for any inconvenience caused and we appreciate your feedback. We are committed to improving our services and ensuring customer satisfaction.

Kind regards,
Mark

Bewertet mit 1 von 5 Sternen

Scammers - told me work was needed which wasn’t

MJP seemed like a good choice at first. Boy was I wrong. The EICR recommended a lot of work that was not necessary on the previous EICR - I ran with it. Things started to go awry the moment I asked for before and after pictures - which were not forthcoming without quite some chasing. Next, they went ahead with work without getting clearance and tried to add a further £200. Then I asked them to fix work they had missed (some exposed wiring) they tried to say it had been done already. Despite numerous chasing emails they never fixed it. They were asked to supply a quote for two supposedly out of date smoke alarms but then added in a heat sensor without being asked. I asked for them to split out the quote, they prevaricated. They told me it was a legal requirement to have a heat sensor - it isn't. When I queried this they refused to enter into further correspondence. They'll seem like a pukka outfit but will try to scam you in to paying for work that is not required by misrepresenting the law to you.

EDIT the tenant has just sent me photos of the two smoke alarms. Both are in date. Neither required replacing.

1. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

The appointment was fixed up for the next day, the electrician turned up on time and was able to fix a 2 way light switch that other electricians had said was unfixable. The invoice arrived same day so not left hanging to find out the charges, and were just a little higher than the quote, which made sense in terms of a replacement switch supplied. Will definitely use them again.

23. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent company

Excellent company. I have used them both personally and professionally and they are always professional, prompt, explain everything they are doing and trustworthy. Joe, John, Connor and the others on this job were brilliant and I would really recommend for any future jobs.

16. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I needed a new shower fitting

I needed a new shower fitting. MJP quoted promptly, were cheaper than the other quote I got, & the fitting was quick & efficient.
I'm very happy to recommend them

8. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

MJP Electrical: Dealing with smoke alarms.

Very professional and courteous. Very efficient and helpful; got the job done. We highly recommend MJP electrical and would certainly use their services again. It is nice to be able to find a business that you feel you can trust.

9. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good quality, professional service

Used MJP twice, first for replacing our board and the second for a variety of bits (light replacements, minor safety alterations etc).
Both times they were prompt, good service, prices were fine (had a mate review them). Quality of the work is great, I can happily recommend them.

29. April 2022
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Thankyou Bernie

Bewertet mit 1 von 5 Sternen

Lack of transparency at best, scammers in reality

They don't offer free quotes, despite what they tell you. If you call in they say submit the free quote request and you'll have one in two weeks. Or pay £66 to get a quote right away, the cost will come off the bill. Well 4 weeks after submitting the form for the free quote we had no response, when I called to follow up they said if we needed a quote soon we should go for the £66 option. We did and had an electrician there that day. We told the electrician what needed doing and then added we'd be interested in knowing how much 4 light fitting changes would be, but this isn't an urgent task. The quote we get has no breakdown of costs, and when I ask for one I'm told they are like a restaurant and offer a service and are unable to breakdown the cost. Well no restaurant I've been to doesn't list the price of their menu per item - so that analogy made zero sense. When I mentioned that we told the electrician we just wanted to know how much the light fittings would cost, then the quick responses turned to radio silence. 3.5 weeks went by with no response and so we were forced to decide to either go forward with a quote for items we don't necessarily need or lose £66.

EDIT AFTER THEIR RESPONSE: I'm not sure why the response keeps mentioning that I didn't raise my concerns with them directly, as they also admit to having spoken to me on the phone about my concerns.

30. November 2021
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Sorry you feel like this Jennifer,

We would hope you would of raised any issues you had with us to enable us to review the service you have received.

We spoke on the phone about a breakdown on the phone and i tried to explain we don’t break our services down into exclusively labour and parts as there are many more factors that contribute to the final price.

Our pricing is fully transparent on our website and we itemise each specification so you know what you are paying for.

You accepted this and you haven’t raised any concerns to us directly which is a shame because i can assure you we do try are best for every client, you will see from our online reviews.

All i can say is apologies for not leaving you happy and we will endeavour to look at the history of the job and try to make sure this dl doesn’t happen again.

Yours Sincerely
Mark
Director

Bewertet mit 1 von 5 Sternen

I commissioned Mark to carry out a EICR…

I commissioned Mark to carry out a EICR examination of a 2 X bed rental property for £240. Particularly impressed by communication and actually turning up when he said. Property tested and now the sting. A traditional plastic consumer unit was labelled a C2 ( potentially dangerous)
A guide by Electrical Safety First clearly shows this as something that should be "NOTED" & NOT labelled as either a C2 OR C3.
The estimate to replace together with MINOR other works was £ 1358.72. DRAW YOUR OWN CONCLUSIONS.
As an ex NICEIC Electrian I know what mine are.

UPDATE !!!!

Employed another approved contractor for £140. Labelled consumer unit as a C3 ( advisory ) Still wrong but a lot cheaper than Mark's outrageous estimate.

BEWARE BEWARE !!!!!!

12. November 2021
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Hi Adolf,

I’m sorry you didn’t agree with the report we provided for you at your rental property.

I’ve given absolute clarification on why we have coded the specific deviations and their severity.

With you being an electrican many years ago and confirming to previous regulations now 30 years out of date might of had a bearing on your disapproval of our observations.

We take the safety of of our clients and their properties very seriously and up hold only the highest of standards. We won’t budge i’m sorry.


Yours Sincerely
Mark
Director

Bewertet mit 5 von 5 Sternen

Carried out a few jobs in our home…

Carried out a few jobs in our home efficiently and effectively, would not hesitate to use them again. Great, friendly service at excellent prices so would highly recommend. Also came out in short notice and didn't let us down, couldn't be happier.

14. September 2021
Bewertung ohne vorherige Einladung
MJP ELECTRICAL-Logo

Antwort von MJP ELECTRICAL

Thank you Miss Schorlee, we do try our best.

Regards
Mark
Director

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