Michael Kors Bewertungen 175

FUMING !!!! Baught a pair of 125 pound sunglasses opened the case to see nothing Michael kors !!!! Never ever had this issue ever before I’m absolootley seethin want my money back or my actual glasses looks like Michael kors has a thief working for them or someone incompetent of puttin glasses in a case FUMIN

Recently purchased a bag for my wife. It’s was received on 5th January. The bag is unused at the moment. The price went down on 17th January and they are refusing to price match. They said to return for a refund but I can’t at the moment due to a medical issue, I’m house bound. I’m furious and the are not wanting to help at all. Why bother buying from them.

I'm shocked at the bad reviews here as my recent experience has been nothing but positive. I placed a order for a bag in their sale on the 6th Jan. (A 40th bday gift from my sons). It arrived via DPD on the 11th. Full tracking throughout. I love my new purchase. Its beautiful, well made, came well packaged.

Should be 0 stars. Awful customer service. Paid an extra £8 for next day delivery…7 days later they can’t tell me where it is or when it might arrive. They also can’t refund it. I have asked when a refund is possible and have been told not until I send back the order (that I have not received!!)

If I could give 0 star I would. Everytime I order something from them it never arrives on time, you literally have to call the customer service and beg for them to let you know where your order is. Very poor customer service aswell as they can’t give you an answer they say they’ll get back to you in 24hours which is really poor. If you need to buy a gift for someone don’t rely on them to get it to you in time even though you ordered a month in advance. Will never get anything from here anymore, not worth the stress

Very poor customer service. Why don’t you just send email to confirm receiving return orders!!! 6 orders returned I don’t know anything about them and had to contact them to check it’s been received and when refund will be issued !!! Been told after 14 days to contact them while some orders been returned for more than 16 days anyway and refund had to be done manually!!! I have been told No suggestion or complain departments!!!
I think they just don’t care

After a horrible year of battling an illness that shall remain nameless, my partner ordered me something online and it’s not arrived and their making it hard for him to get his refund.. they use an unreliable delivery service and they don’t care as long as they’ve taken your money. Your company is worse than the illness I’ve just kicked

Excellent customer service by the sales girl, Tania (Ukrainian) ashford designer outlet. She was very polite and humble in her service and rendered exceptional service

Disappointed with Michael Kors staff member at Milton Keynes. Policy clearly states that online purchases can be returned instore but extremely rude shop assistant insisted that online sale items not returnable instore. It’s never been a problem previously. Obviously she’s not familiar with company policy and made up her own. Get up to speed dear!
On the plus side excellent service and amazing staff at Sheffield shop - very helpful staff at this location. Could teach Milton Keynes shop a thing or two. Shame you’re so far away from me.

My friend got a bag from them as a gift for my birthday. The bag had scratches, marks and discoloration. One of the zips would not open which made the bad totally useless.

Their CSR first tried to make us keep the bag by offering 20 percent discount for a really costly bag that was worth junk due to the quality issues and when we denied that, the CSR just asked us to return it telling us that it would take 20 days for the money to be back to my account.

The worst after care service that I have ever had my wife has 3 bags and the handles have frayed and the customer service believe that a £300 handbag should only last 2 years bear in mind they are not used every day
The quality of the goods are very low we will not be purchasing anymore of there goods

Was given a jewellery set as a birthday gift. Necklace, watch, bangle and earrings. The set is in gold finish with tiny diamanté pieces. It's worn rarely and now 3 years old. Many of the diamanté pieces have fallen out of the bangle and necklace and are loose on the watch. The set cost almost £600. Very poor quality and can no longer wear it.

Why should customers have to wait months for refunds online or even have to ASK after months of patiently waiting!!!??
Shame on an overly expensive company!!

Purtoppo meno di 1 stella non si può dare, altrimenti lo darei voentirti.. 238 euro buttati per una borsa MAI ARRIVATA. Il servizio clienti pessimo, non sanno risolvere niente e non danno mai informazioni utili. E per di più non rispondono MAI alle mail. Dicolo solo due parole in merito a questo sito: MAI PIÙ

Reading the reviews I can see I have experienced the exact same problem with returns that other reviewers have. On previous occasions I have not written a review but as this time I returned 2 items at 2 different times and had to chase numerous times for monies to be returned I decided it was time to let others know. This time I waited nearly 6 weeks for one return to be refunded ( I had actually sent a parcel on the same day back to Tommy Hilfiger who refunded in 5 days !!) and then another parcel a couple of weeks later which although I had the same excuse as a previously reviewer that there was an IT problem ( don't believe that at all), when I contacted the same customer service person on the second parcel and said could she chase I was told to wait until the full 14 days was up even though the timescales had been so poor for the first refund. No surprise the second refund did not come through so yet again I chased. This time no acknowledgement email and apology for the inconvenience just a refund. Rude !! For a company of such stature sort your customer service out it is terrible, and I have told them. I am with the other person I have very little confidence in buying from this company again which is a shame but I just know that if I return an item I am going to have to spend my time chasing for payment as I am sure they don't pay until customers chase !! Extremely unprofessional and been going on for years.

Ordered and paid for a bag for a gift and paid 8 pounds for express delivery with a guaranteed delivery date .
On the day of delivery I still had no notification it was being delivered and on the tracking site it said in progress or similar .
It’s been changed to cancelled now however they cancelled it today after I complained to customer services on the phone yesterday and was informed I would be credited the 8 pounds delivery charge and there was a further matter discussed and the customer service person said this would be addressed and also compensated and they would confirm the conversation ( which it said was recorded ) by e mail .
No e mail came and no product was shipped .
All I got was an e mail this morning saying your order has been cancelled and you will not be charged .
Basically I was lied to and the on line sales are nothing short of shambolic .
How can a Company of this size sell goods that they can’t or don’t want to deliver ?

What a totally shambolic experience... After order 3 items found i had to return 2 of them.. which was fine things often do not look the same when you see them in person. I returned the two items as per the directions received. The items were received at Michael Kors on the 19th July, i waited two weeks, as advised this is how long this could take, and still no refund or even an acknowledgement that they had received the returns.... after lots of e-mails to and fro and providing them with evidence 3 times and constantly requesting when i would receive my refund i eventually received it today, 11th August 2022..... They did advise they were having IT issues and even accused me of starting a dispute with Paypal that's why they couldn't refund my money... which was not the case at!!!!!! all this said i think the customer service was very poor really they did not keep me informed and only gave information when i e-mailed wanting to find out what was happening.... they offered 20% off any full price item as a gesture of good will.... fair to say this did not go down well.... just wanted my refund.... will not be ordering anything again after this experience.....very poor lack of communication and no prompt refund...not good.

I’ve bought several handbags off their website this year & I’m really happy with the quality & service. The handbags are absolutely beautiful & they’ve all been delivered within days of purchase. Will definitely use them again

Bought some shoes and returned them within 24 hrs of receiving them as they were too small. Sent them back, had no confirmation that they had been received, had to chase 3 times where my refund is. Finally after 13 days and another call, they have confirmed my return I now must wait another 5 days for a refund. Was going to order another pair in a bigger size but I have lost my confidence in them. The fact I had no confirmation they had received them made me think this is a scam. Beware!!!!!

My order was express shipping and I received no dispatch confirmation. I rang them on the day it was meant to be delivered and they couldn't tell me whether it had been dispatched.

Its two days after It was meant to be delivered and its still not been delivered and they can't tell me when it will be dispatached.

Nobody contacted me to apologise or to explain anything I have had to chase this 4 times.

This company and customer service is an absolute joke!!!!

DO NOT BUY FROM THEM - STAY WELL CLEAR!!