The connection itself it great. The service sucks!!!! They strung fiber all over our lawn 10 days ago and it's still laying there!!! They flattened my flowers doing install and left 50 feet of fibe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Damaged my fence and dug up property survey stake while their crew installed underground fiber on my property without permission or consent. Would give zero stars if possible. Use skylink for rural ar... Mehr ansehen
Unternehmen hat geantwortet
Technician was awesome but disappointed we could not continue with you. The notice given was 3 hours and that was not good!
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
3,9
Gut
181 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Service is 5 Star...
no loss of power, service responds promptly and billing is no problem. really good to have perfect company service...previously had different companies through the years and always problems. five star please remain 5 star. thank you.
1. März 2025
Very easy to communicate with and…
Very easy to communicate with and service has been excellent. Mercury Broadband has an excellent team assembled
28. Februar 2025
Great Customer Service
If I need to call the office for questions or support, the Mercury team is always very helpful and timely in addressing questions.
1. März 2025
Going to fiber
I thought there would be a noticeable difference going to fiber but the only difference has been the price.
When the fiber went down it took them a couple of days to fix.
They will only take auto pay directly for your bank account.
23. Juli 2024
Great people in all encounters - focused on client success.
People and their focus on client success
15. Februar 2025
The customer service rep
The customer service rep. was able to help me & answered all my questions. Would recomend Mercury Broadband to all I know.
25. Februar 2025
We’ve used mercury for over a year
We’ve used mercury for over a year. And 2 months ago upgraded to their fiber optic service. Super happy. Service is great, their tech and install guys are great. Couldn’t be happier
1. März 2025
Guardianship
I had a stroke last July. So, no one was here using the internet. i was in the hospital for 7 weeks then to a nursing facility for 2 months then off to 2 rehab centers. Most of that time I wasn't conscious and didn't have a phone. So even though my contract with Mercury was on a month to month basis I was charged over and over. I had a guardian during that time, it was her duty to act as my fiduciary. She did not do that. Mercury still charged me wrongly for those months , wrongly ignoring the fact that I had a monthly................contract that should have been canceled after month 1.
13. Juli 2024
We had it installed in March 2024 and…
We had it installed in March 2024 and before we had Fronteir and if anyone who lives in the country can relate it went out almost every week,with Mercury we so far only loose service once a month probably due to updating the systems, we stream and have devices that need WiFi and no lagging or delays, so except for the beginning of the month we really appreciate Mercury's service.
1. März 2025
That the system has been up and is…
That the system has been up and is reliable. As you probably know this was not the case early on about a year ago when it was terrible thanks for making it reliable now.
28. Februar 2025
Great internet!
28. Februar 2025
Have been very pleased and impressed…
Have been very pleased and impressed with customer service.
28. Februar 2025
We love having Mercury Broadband.
We have enjoyed Mercury Broadband internet. There's hardly any buffering. Shows come through nicely. We just really like the service.
28. Februar 2025
Since installation of Mercury Broadband ease of use and reliability has been exceptional.
Since installation of Mercury Broadband in March of 2024 I have had no issues with service or use of this service. When I needed help with the use it has only been a phone call away.
28. Februar 2025
Buffering is very minimal.
28. Februar 2025
We had a lot of issues at first but the…
We had a lot of issues at first but the last year has been great.
28. Februar 2025
received good service
After calling for help several days in a row, with loss of internet. Logan was sent out he replaced the router. So far everything is working well.
26. Februar 2025
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