⭐⭐⭐⭐⭐ Excellent Service from Neil at Mercia Garden Products! Neil was brilliant when delivering my new shed. He was friendly, professional and made the whole experience a pleasure. The delivery... Mehr ansehen
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Das sagen Bewerter
Unfortunately the QR code instructions did not work, the link on Wayfair did not work, when we contacted you through Wayfair for the instructions to be sent, we were ignored and never received them. W... Mehr ansehen
The delivery went off very well , arriving quite punctually, driver delivered to our address following quite specific instructions for which he thanked us . Building when together fairly easily AFTER... Mehr ansehen
Overall our purchase was very good, and we are happy with the end result, but the screws to fit the product together were not very good at all, and a better solution should be made. And it doesn't hel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.
Kontaktinformationen
Old Great North Road, NG23 6QN, Newark , Vereinigtes Königreich
- 01636 821215
- customerservice@merciagp.co.uk
- merciagardenproducts.co.uk
3,5
Akzeptabel
4174 Bewertungen
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Hat 96 % seiner negativen Bewertungen beantwortet
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Antwort von Mercia Garden Products
Thank you for taking the time to leave your review. We’re pleased to hear that your delivery arrived on time, however we’re sorry that the quality of the building has not met your expectations.
We’re particularly concerned to hear about the gaps in the panels, your concerns regarding the floor and the quality of the roofing felt. We’d really like the opportunity to look into these issues and see what we can do to put things right.
We have reached out to you directly. Please reply to our message so we can locate your order, review the concerns you’ve raised and work towards a resolution.
The building itself is excellent…but the instructions aren’t great.
The building itself is excellent quality, really well made and solid.
The instructions however seem to forget that it is a ‘corner building’ which means you are likely to be building it quite close to walls or fences.
Make sure to read all the way through to the end at each stage as some instructions such as fixing the two main wall sealing strips, were impossible as you couldn’t get to them.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave us your kind feedback
We appreciate your comments on our porduct
Please note that we do advise there to be at least 400mm clearance around all sides of the item! This should help with getting around the item and assembling it
Parts missing plastic door pane cracked…
Parts missing plastic door pane cracked poor quality for money
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve experienced issues with missing parts, a cracked plastic door pane and concerns regarding the quality of the building.
Unfortunately, we’re unable to identify your order from the information provided in the review. We’d really like the opportunity to look into this for you and see what we can do to help.
Please contact our Customer Service team at customerservice@merciagp.co.uk with your order details and a copy of this review, and we’ll be happy to investigate this further and work towards putting things right.
Very happy with the garden room
Very happy with the garden room, everything was there and customer service were good when I thought I had an issue - all was fine. The instructions on a qr code were so small on your phone in the garden it was annoying! Also nothing was labelled so you had to measure each item in including screws to make sure you had the right ones - so time consuming and frustrating! Delivery driver was super helpful - the disclaimer on the site lacks accountability for getting this delivery to you on the date requested, but in the end, it did turn up exactly as planned.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave us your review
Your feedback on our services is much appreciated and we will pass your comments on
We hope you love your new garden building!
Very poor quality wood,lots of holes.
Very poor quality wood,lots of holes in slats. Three pieces of wood missing. Would have sent it back but for the hassle. Very poor value for money.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve experienced issues with the timber quality and missing components.
We haven’t been able to find any previous contact from you regarding these concerns, but we’d really like the opportunity to look into this and see what we can do to help.
We have sent you an email directly, so please reply to us with your order details and, where possible, photographs of the issues you’ve experienced. We’ll be happy to review this and work with you to put things right.
No issues with delivery at all
No issues with delivery at all.
The building is decent quality apart from the doors that don't fit properly as they are twisted.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your lovely review on our item
If you require any assistance, please let us know!
Really good and friendly staff delivery…
Really good and friendly staff delivery driver real good and genuine guy and friendly would highly recommend Mercia garden really good quality product
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for leaving your lovely review
We appreciate you recommending us to others
Excellent garden bar
Absolutely love my garden bar! It was easy to assemble although we did have to cut down one piece and pad out another but you would never know it to look at it. Delivered on time as promised.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave us your great review!
Amazing little house
Amazing little house, Granddaughter is so happy. We’re happy as excellent for the money.
Delivery driver was lovely and it came on time. Highly recommend
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your great review!
We appreciate you recommending us to others
I received an email late the previous…
I received an email late the previous evening to delivery stating the product would be delivered between 5.25am-7.25am. I was amazed a company would expect an item to be delivered prior to 7am. Stop expecting your delivery people to work crazy hours and pay for the appropriate amount to be able to deliver between sensible hours.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave your feedback. We’re sorry to hear that the delivery time provided was not convenient and appreciate your concerns regarding the early delivery window.
Unfortunately, we’re unable to identify the order from the information provided in your review. We’d really like the opportunity to look into what happened and understand the circumstances surrounding the delivery.
Please contact our Customer Service team at customerservice@merciagp.co.uk with your order details and a copy of this review, and we’ll be happy to investigate this further and see if we can help.
I’m extremely disappointed with both…
I’m extremely disappointed with both the quality of the shed and the aftersales service from Robert Dyas.
I paid around £1,300 for a Mercia shed and, for that sort of money, I expected a considerably better quality product. The timber and front sections were poorly aligned, there were knot holes through some of the panels, the plastic glazing was distorted and cheap looking, and the floor felt far too flimsy for a shed at this price point. The assembly instructions also left a lot to be desired.
I ended up having to carry out additional work myself, including remedial work and painting, simply to get the shed looking somewhere near the standard I expected when I bought it.
What made the experience even more frustrating was trying to complain afterwards. The email address I originally used for the purchase was an incoming-only address, so I physically could not send an email from it. Robert Dyas would not properly deal with my complaint because I could not contact them from the exact email address registered on the order.
Despite being able to provide the order details and explain the situation, I was left in the ridiculous position of being unable to pursue my complaint simply because of the email address used when purchasing.
For a purchase of around £1,300, I expected much better from both Mercia and Robert Dyas. The product itself was disappointing, but the lack of a sensible way to resolve the problem afterwards made the whole experience considerably worse.
Based on my experience, I would be very reluctant to buy another shed through Robert Dyas.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the issues you’ve experienced with the shed and, in particular, the difficulties you encountered when trying to raise your concerns with Robert Dyas.
We’d really like the opportunity to identify your order and look into the points you’ve raised regarding the timber, glazing, flooring and assembly.
As we’re currently unable to identify your order from the information provided in your review, please provide your order details via the Find Reviewer section on Trustpilot. Once we’re able to identify you, we can contact you directly and look into this further.
We hope to hear from you so we can have the opportunity to help put things right.
Mercia Wooden Greenhouse
The greenhouse is so well put together. The window has an arm to close it, there are 2 bolts top and bottom of the door.
I love, love, love it!
My neighbour has built me a couple of shelves for me to pot up plants, do seeds etc as I’m disabled.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thanks for your lovely review on our product!
We're pleased to hear you're impressed with the item received
Item is pretty poor quality
Item is pretty poor quality, even for the price. Gaps don't align so instructions are rendered useless, bits hanging off so needed additional screws/fixings
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve experienced issues with the quality and assembly of the building, particularly with the gaps and components requiring additional fixings.
Unfortunately, we’re unable to identify your order from the information provided in the review. We’d really like the opportunity to look into this for you and see what we can do to help.
Please contact our Customer Service team at customerservice@merciagp.co.uk with your order details and a copy of this review, and we’ll be happy to investigate this further.
Shed delivered as described
Shed delivered as described. Well priced easy to assemble.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your great review!
Not worth the money we paid
To say I’m angry is an understatement. The money we paid for the shed is certainly not reflected in the quality of what we’ve received. It’s absolutely not what I expected, and I’m extremely disappointed. If I could upload pictures, I would, because they would show exactly what I mean. I’m honestly not happy at all and feel that the shed is nowhere near the standard we paid for.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
We’re very sorry to hear how disappointed and frustrated you are with the quality of your shed. This certainly isn’t the experience we want our customers to have.
We would really like the opportunity to understand exactly what has happened and see the issues you’ve described. Unfortunately, we’re unable to identify your order from the review alone, so we haven’t been able to look into this further.
We’ll be reaching out to you directly, and if you’re able to provide some photographs of the areas you’re unhappy with, we’d be very happy to review these and see how we can assist.
We’re sorry that you feel the shed has not met the standard you expected, and we hope we can work with you to put this right.
Beware of the outdoor kitchen...
The outdoor kitchen itself (purchased via Robert Dyas) is sturdy and was easy to put together. The advised pictures on both the Mercia and Robert Dyas websites show a joined run of stainless steel worktop, which was specifically why we purchased this kitchen over the Zest equivalent.
What you get sent, instead of a kitchen, is 4 individual units (on double, once corner, two singles) all of which has their own part of the worktop, with large gaps between each piece. Having been back and forth with Mercia I was then offered a mere £50 to close my complaint! Hilarious, less than 10% of the value of the full kitchen. Thank goodness I paid on credit card and can therefore utilise that protection. I don't want to return this as there was nothing at all wrong with it, I just want a worktop that fits! Very frustrating!
No delivery issues at all, great guys and came exactly when they said they would.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the delivery and found the kitchen sturdy and easy to assemble. We’re sorry, however, that the worktop configuration did not meet your expectations and understand how frustrating this must have been. We appreciate your feedback regarding the website imagery and will ensure this is passed on to the relevant team for review.
Contacted Mercia to sort an issue…
Contacted Mercia to sort an issue created by myself with Globel metal shed.
Steve at Mercia responded quickly, sent items that were needed to complete assembly - Thanks
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thanks for your 5 star review, we will be sure to pass this over to Steve for you!
Very Poor Quality Product... Avoid!!!
We bought a summer house which was very poor quality. The finish on many of the cut tongue and groove boards is rough and this means the boards are not in line with each other leading to gaps in the walls. It is going to take a lot of filler and extra time to ensure the structure is wind and waterproof. Many boards have holes where the knots in the wood have fallen out. All in all a very poor quality product which I now wish we had never purchased.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
We’re sorry to hear you were disappointed with the quality of your summer house and experienced issues with the tongue and groove boards and knots in the timber. We appreciate you taking the time to share your feedback and sincerely apologise that the product did not meet your expectations.
Love my log cabin
Love my log cabin. Great building and was easy to build.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your lovely review
Bought this summerhouse looks good in…
Bought this summerhouse looks good in pictures but roof trusses are split in 2 instead of one long o piece and very flimsy u shape brackets to hold them together so roof was bowing in middle phoned company and their solution was push wood closer but it wouldn’t go any closer together and we send out new felt but used extra brackets and it still looks a little bowed in centre but rest of summerhouse seems fine
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave your review.
We're sorry to hear that you have concerns regarding your summerhouse. As we're unable to identify your order from your review, we would encourage you to log into our Customer Portal to report any outstanding issues so that our team can investigate and assist you further.
You can access the portal here: www.mgplogistics.co.uk/
Once you've logged your query, our Customer Support team will review the information provided and work with you to reach a resolution.
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