⭐⭐⭐⭐⭐ Excellent Service from Neil at Mercia Garden Products! Neil was brilliant when delivering my new shed. He was friendly, professional and made the whole experience a pleasure. The delivery... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unfortunately the QR code instructions did not work, the link on Wayfair did not work, when we contacted you through Wayfair for the instructions to be sent, we were ignored and never received them. W... Mehr ansehen
The delivery went off very well , arriving quite punctually, driver delivered to our address following quite specific instructions for which he thanked us . Building when together fairly easily AFTER... Mehr ansehen
Overall our purchase was very good, and we are happy with the end result, but the screws to fit the product together were not very good at all, and a better solution should be made. And it doesn't hel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.
Kontaktinformationen
Old Great North Road, NG23 6QN, Newark , Vereinigtes Königreich
- 01636 821215
- customerservice@merciagp.co.uk
- merciagardenproducts.co.uk
3,5
Akzeptabel
4174 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We purchased an 8’x 6’ garden shed and…
We purchased an 8’x 6’ garden shed and we are so pleased. It was delivered a day early and the delivery men were so helpful and pleasant. The shed went up fairly easily but the instructions were fantastic!! Super clear with written and picture information. All the components were supplied as stated and it’s lovely and sturdy! *** rated! X
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave us your lovely review
Your feedback is much appreciated by us all!
The quality of the item is very bad
The quality of the item is very bad, it is very cheaply made
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
We’re sorry to hear you’re unhappy with the quality of your item. Our Customer Service team has reached out to you directly to discuss your concerns and work towards a resolution. We hope we can get this resolved for you as quickly as possible.
item arrived with No instructions
item arrived with No instructions
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
We’re sorry to hear that your item arrived without instructions.
Unfortunately, we’re unable to identify your order from the information provided in the review, so we haven’t been able to look into this for you.
Please contact our Customer Care team with your order details and we’ll be happy to assist and provide the relevant instructions.
Neil was really good with communication…
Neil was really good with communication as to arrival and arrived exactly at the time estimated. He took good care with the delivery too.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your great review
Easy very informative delivery which…
Easy very informative delivery which came exactly on time, great friendly driver 😀
Would definitely recommend 5*
Product seems good value 😀
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your great review
Great delivery
Great delivery, really pleasant and helpful made this a really easy and not stressful experience
Thankyou
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thanks for your 5 star review!
Lovely play equipment
Lovely play equipment, our 3 year old loves it an on days when we can’t get her to the park she spends hours playing on it. Easy to assemble, great quality. The only down side was the delivery, we were told we would get a 2 hour window message, but was delivered at 5:45am and was dumped outside our gate.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for leaving us your great review!
We appreciate your feedback on our delivery servcie, and will pass this on internally
Good value shed
Good value shed, quick efficent delivery quite easy to erect looks great in the garden
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your great review!
Poor quality and awful delivery
Did not arrive on the day of delivery. Waited in all day. Driver was 5 miles away and turned back, so shed had a tour of the UK. Shed eventually arrived 2 days later. Shed was poor quality. Warped timber, roofing felt was thin. Would not recommend.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
We’re sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We’ve used the information available through Trustpilot’s Find Your Reviewer facility to try to locate your order, but unfortunately we haven’t been able to identify the order from the details currently available to us.
We’d really like the opportunity to investigate the delivery delay and the concerns you’ve raised regarding the timber and roofing felt. If you could please contact us directly with your order number, we’ll be happy to look into this for you and see how we can assist.
We apologise for the inconvenience caused and hope to hear from you so we can investigate this further.
Delivery date was adhered to
Delivery date was adhered to, driver gave us a hand to take the delivery into the garden and was an excellent ambassador for the company. Shed looked flimsier than I thought it would be, and the instructions provided differed in parts from the video guide on you tube, but I got there in the end. I'm pleased with the shed and it's quality, and found using a one coat preservative product on it worked perfectly to make it look like it says on the tin.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for leaving us your lovely feedback on our delivery servcie
We appreciate your kind comments on your experience with us
Shed looked really nice on website
Shed looked really nice on website, delivery on time, driver polite, my only issue is that it does not fit together very well,door doesn’t close properly some of the slats are not joined very well and the wood is warped 14th August
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for your review and for your kind comments regarding the appearance of the shed, delivery and our driver. We’re pleased to hear those aspects of your experience were positive.
We’re sorry to hear you’ve experienced some issues with the fit of the building, particularly with the door not closing correctly, the slats and some warped timber. We’d really like the opportunity to look into this and see what we can do to help.
Please could you contact our Customer Service team with your order details, along with some photographs of the areas you’ve mentioned? Alternatively, if you have already contacted us, please let us know so we can locate your correspondence and pick this up for you.
We look forward to hearing from you and getting this resolved where possible.
Poor quality. Certainly not worth advertised price.
Fortunately this product was discounted. I would have returned it otherwise. Poorly constructed in as much that I had to nail most of the featheredge(this could not have been cut any thinner)to flimsy framework. Whoever constructed this totally missed the boarding. Numerous nails were only partially inserted. OSB flooring is so thin and broke when stood on. 'T' hinges supplied. Useless. Twisted when doors opened. Had to install boards. Not supplied in order to secure replacement hinges. I had to secure install cross members to obtain stability.
Very poor quality control this.
I've given 3 stars which I think is overly generous.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave such detailed feedback. We’re sorry to hear that you were disappointed with the quality of the building and that you experienced several issues during assembly.
We appreciate your comments regarding the featheredge boarding, nails, flooring and hinges, and understand how frustrating it must have been to have to make additional adjustments yourself.
We’d really like the opportunity to look into this further and see if we can assist. We have reached out to you directly so that we can obtain your order details and photographs of the issues raised and review these with you.
We hope to hear from you and have the opportunity to address your concerns.
Dylan was very polite and helpful we…
Dylan was very polite and helpful we had the shed offloaded in good condition to the side of my house. Dylan was helpful and explained where and how to get the instructions. Thank you.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thanks for your 5 star review!
not very good quality materials used
not very good quality materials used. floor bevels every time you stand on it. very flimsy latch and hinges, could easily be popped off . some panels were split where the nails used in manufacturing had been put in. one panel is so thin you can actually see through it . lots of holes where there has obviously been knots in the wood. not enough support beams provided for holding the roof up
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the concerns you’ve experienced with the building, particularly the floor movement, split panels, fixings and the support you feel was missing for the roof.
We take comments regarding the quality and construction of our products seriously and would really like the opportunity to look into the points you’ve raised.
Unfortunately, we’re unable to identify your order from the information provided in the review alone. We have used Trustpilot’s Find Reviewer function to try to obtain your details so that we can locate your order and investigate this further.
If you receive our request, please provide your order details and, if possible, some photographs showing the issues mentioned. This will allow us to review the concerns properly and see how we can assist.
We hope to hear from you and have the opportunity to look into this further.
Very good shed for the money
Very good shed for the money, instruction on build easy to follow and generous length of roof felt .
Delivery was good and driver very pleasant and helpful.
Shed took about 3 hours to fully assemble , said 2 person but I managed it on my own.
Certainly a company I would use again
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for taking the time to leave us your review
Your feedback is much appreciated by us all!
Excellent service from brogan and his…
Excellent service from brogan and his helper, brilliant
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thanks for your 5 star review!
I do think it is a bit flimsy
I do think it is a bit flimsy. Some of the wood that came with it was not the correct size so I had to go and buy some more lengths for roof .standard shed
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
hank you for taking the time to leave your feedback. We’re sorry to hear that you found the shed a little flimsy and that some of the timber supplied was not the correct size, resulting in you having to purchase additional lengths for the roof.
We’d really like the opportunity to look into this for you and understand what happened.
Unfortunately, we’re unable to identify your order from the information provided in the review alone. We have used Trustpilot’s Find Reviewer function to try to obtain your details so that we can locate your order and investigate this further.
If you receive our request, please provide your order details and we’ll be happy to look into the concerns you’ve raised.
Excellent service great product easy to…
Excellent service great product easy to assemble.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thanks for your 5 star review!
Perfect bar for my garden
Delivered on time, the garden bar is perfect for my garden easy to erect ,my wife and I did in about 1.5 hours from start to finish ,looks fantastic
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
Thank you for leaving us your great review
A VERY THIN shed made from very thin…
A VERY THIN shed made from very thin wood with many wood knots split open on one side there is 30 split knots which I've had to fill in. There is wood that was warped, the very thin plastic windows are inadequate and don't fit, the felting is very thin and has split. Personally I wouldn't recommend you buy it. I have photos.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mercia Garden Products
hank you for taking the time to leave your feedback. I’m really sorry to hear about the issues you’ve experienced with your shed, particularly the split knots, warped timber, windows and roofing felt.
We’d really like the opportunity to look into this properly for you, especially as you’ve mentioned that you have photographs showing the issues.
Unfortunately, we’re unable to identify your order from the information provided in the review alone. We have used Trustpilot’s Find Reviewer function to try to obtain your details so that we can locate your order.
If you receive our request, please provide your order number and contact details. Once we’re able to locate your order, we can review the concerns raised and arrange for the photographs to be sent over so we can investigate this further.
We’re sorry that your experience has fallen short of expectations and hope to hear from you so we can look into this.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.