⭐⭐⭐⭐⭐ Excellent Service from Neil at Mercia Garden Products! Neil was brilliant when delivering my new shed. He was friendly, professional and made the whole experience a pleasure. The delivery... Mehr ansehen
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Das sagen Bewerter
Unfortunately the QR code instructions did not work, the link on Wayfair did not work, when we contacted you through Wayfair for the instructions to be sent, we were ignored and never received them. W... Mehr ansehen
The delivery went off very well , arriving quite punctually, driver delivered to our address following quite specific instructions for which he thanked us . Building when together fairly easily AFTER... Mehr ansehen
Overall our purchase was very good, and we are happy with the end result, but the screws to fit the product together were not very good at all, and a better solution should be made. And it doesn't hel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.
Kontaktinformationen
Old Great North Road, NG23 6QN, Newark , Vereinigtes Königreich
- 01636 821215
- customerservice@merciagp.co.uk
- merciagardenproducts.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Karl turned up at time stated was very…
Karl turned up at time stated was very friendly and efficient

Antwort von Mercia Garden Products
I recently received my shed from Mercia…
I recently received my shed from Mercia Garden Products Ltd / Waltons, and I wanted to specifically praise the delivery driver, Neil.
Neil was extremely helpful from start to finish. He kindly called the night before to let me know what time he would be delivering, which was greatly appreciated and made planning my day much easier. The following day, he arrived exactly on time, right on the dot as promised.
Neil was friendly, kind, helpful, and very personable throughout the delivery. Excellent customer service like this really makes a difference and reflects very well on the company.
Thank you, Neil, for such a positive experience! Highly recommended

Antwort von Mercia Garden Products

Antwort von Mercia Garden Products

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Absolutely fantastic
Absolutely fantastic
Neil was friendly polite and kept me informed
Would highly recommend

Antwort von Mercia Garden Products
Brilliant service from start to finish…
Brilliant service from start to finish no issues at all, and the delivery driver Neil was punctual, factual and all round so friendly and helpful would highly recommend to anyone.
Thank you

Antwort von Mercia Garden Products
The drive was very friendly and…
The drive was very friendly and accommodating.

Antwort von Mercia Garden Products
Our greenhouse was assembled today as…
Our greenhouse was assembled today as per arranged date following delivery last week
The fitters Jason and Stuart arrived within the time schedule given and worked in a timely and tidy manner and assembled the greenhouse and we were very pleased with the finished result
They also gave us good advice regarding painting of the product as soon as possible and general maintenance thereafter
The whole experience has been very positive from the point of ordering to the completed greenhouse Good communication too from start to finish

Antwort von Mercia Garden Products
Great service
Great service. Neil delivered our items with care and was very kind and helpful! A credit to your company.

Antwort von Mercia Garden Products
Thank you Tim
Tim arrived with our new summer house/shed within the time slot. He was really polite helpful and friendly. He put our item in a safe place where we wanted for which we were very grateful. Thank you Tim.

Antwort von Mercia Garden Products
Trying to get an answer to a simple…
Trying to get an answer to a simple question: when will my order arrive? but keep getting some bot response telling me my order is being processed and I will be notified. Not an answer in my book. I want a date. Anyone would. So give me a date.

Antwort von Mercia Garden Products
Ok but I’ve scanned your qr code for…
Ok but I’ve scanned your qr code for instructions only can’t find them

Antwort von Mercia Garden Products
The flat packed shed arrived promptly…
The flat packed shed arrived promptly and was in manageable sized segments. Assembly was a teo man job, but was well set out on the instructions, with all the bolts, screws etc available. The assembly took about 2.5hrs and fitted together well. The shed looks great and the coat of wood stain makes it even better. Very pleased with all the service we have received from the supplier. The roof felt is only 1mm, so I'll get a 4mm covering to really protect in future. Very pleased with my purchase.

Antwort von Mercia Garden Products
Excellent service by Mercia Garden…
Excellent service by Mercia Garden products. Purchased 7 x 7 corner summerhouse. Excellent delivery by Vinny. Downloaded instruction for build and was easy to follow and assemble. Very pleased with how it was well made making it easy to put together. Quality is excellent. Exactly as described with no issues.

Antwort von Mercia Garden Products
SHOCKING
Do not order from this company if you actually want to receive it. I ordered a log cabin 28 days ago as a home bakery conversion project. Planned delivery (soonest was 28 days) so I booked the builder, kitchen to be delivered a few days later, work men, plasters etc etc and then they call me 4 days before it’s due for delivery to say that there’s production issues and it would be a further 6 weeks, cost me loads of money and no apology or explanation! So I’d highly recommend else where! I’m having mine built by a REPUTABLE company now one that will actually deliver and stick to their word. If I could give it no stars I would! Selling stock they don’t even have - outrageous.

Antwort von Mercia Garden Products
Excellent service
Excellent service, driver very pleasant and helpful, a pleasure to have a driver who will go that extra distance fantastic kennel, Wii definitely recommend and use again, keep up the good work

Antwort von Mercia Garden Products
Decent shed for price
Shed arrived and when looked at invoice I believed it was the wrong shed all documents stated 6x4 not the 12x8 I was expecting. It came with windows when requested windowless. Laid all components out and realised it was the right size. Started to construct the shed and OMG instructions very difficult to read and understand, there was several parts of the panels not even nailed up so had to repair, definitely a 2 man job and not too windy day. be very cautious of what you order and double check before they leave

Antwort von Mercia Garden Products
Would not recommend.
Would not recommend.
Builder was unprofessional and left trash in our garden.
Did not do a good job with the assembly on the shed we bought.

Antwort von Mercia Garden Products
First class from start to finish! 5 🌟
First class from start to finish. Sales person very polite and helpful. Communication and updates about our delivery 5 🌟. Had to ring customer service to move our delivery date. They were extremely helpful and professional. Finally on the day of delivery, again first class. Logistics department brilliant as we could track our order. The delivery man was polite, helpful and very respectful of our property on the day. Would highly recommend this company.
The product purchased is very good quality, everything straightforward and a link online for helpful hints and tips. We would highly recommend their products. We shall definitely use Mercia again.

Antwort von Mercia Garden Products
When ordered was 12 day delivery time …
When ordered was 12 day delivery time got a email it was going to be a month. So i was happy to cancel rep on the phone gave me a date and will turn up on a lorry no bigger than a bustbin lorry it turns up day before on a lorry that wont fit down the road Driver spoke to me i explained another route he wasnt intrested i take it back get it delivered on a smaller lorry when i phone up to explain got told it be another 3 weeks. So i cancelled the order

Antwort von Mercia Garden Products
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