Pru UK Bewertungen 3.618

The contempt that this company has shown me and my family, following the death of our father, has been astonishing.

I am having to wait up past midnight, Australian time, to call them just to be told the same, vague unhelpful thing over and over again. Complaining via email has not helped. Every email I send gets no response.

Their contact centre agents don't appear to have any visibility or understanding of what is happening, or why my father's pension still hasn't been paid out. They're giving conflicting time-frames, claiming to 'escalate' my case, but nothing is happening and they will not, for some reason, explain why.

I could not recommend anybody trusting their money to Pru, as whilst it is exceptionally easy to give them your money, further down the line when you or your family might need it and it is perfectly within your right to have it, Pru will keep hold of it for as long as they possibly can. They will lie to you about dates when you will receive it and they will constantly use any tools they can to delay paying it out.

My mother passed away last summer and left us a pension held with the Pru, despite myself and my sisters giving the Pru all of the information and documentation that they need to pay us this money which is legally ours, they continue to delay and misinform us day in day out.

Pru have confirmed several times that they have everything from us that they need, and they have told us that they would be paying out on a date which at the time of writing is 9 days in the past. For various reasons we need this money and yet nothing we say to Pru will result in them giving us any sort of reliable information as to when we might receive it. The only possible reason for this is that they want to keep the money as long as possible regardless of how this might affect us.

It is impossible to speak to anybody at Pru who can actually give us any useful information let alone actually help us to resolve this issue. My advice would be to put your money elsewhere and to avoid Pru at all costs.

Excellent knowledgeable advisor but found your website difficult

Really my agent handled mostly. Very well trusted

Easy to get through

I have an AVC in place with my employer which is paid monthly in the Pru pension. I have been paying in for two years and logged on to the web portal to review how my investment was performing. I could see some of the monthly contributions but the last payment was four months ago. When I questioned why it was taking so long for payments to appear I was told there was an issue with my national insurance number supplied by my employer. This is quite honestly the slowest most unresponsive financial services company I have dealt with and when are lucky enough to get a response I think it is drawn from a tombola. Good luck!

From initial request to completion of request was less than two weeksa very fast and efficient response and a very good reason to be investing with the PRU

the company provided a quick and efficient
service

Prompt helpful information

Clear and straightforward process using the online tool helped me to choose the best option for me. Pleased with the prompt response to my request.

My query was quickly and clearly answered

process was simple.

I was happy regarding my up to date pension but very unhappy trying to find out about older pension I had

I have been trying to update my details for over two weeks now on your claimed secure systems. I have been trying every day either by phone, or by secure email. After wasting time sitting on hold, or inputting my details into your system I am met with 'we are experiencing technical difficulties'. You need to sort this out, my information is currently going to the wrong address and I have no way, as it currently stands, of changing that. Stop making your customers jump through hoops to carry out a simple task.

Very easy to access funds that I needed and was keep updated with the whole process

Been trying to deal with them for nearly a year regarding my deceased father’s policy. Had a letter regarding payment and accepted the amount contact since has been hard. Been waiting for information for over 1 month keep calling and get told it’s been raised and i’ll know more within 48hours 4/5 days later nothing. Promised a call back that never comes and the customer service is appalling asked to speak to a manager numerous times to no avail, contacted the ombudsman and my solicitor now

Very satisfied with full experience.
Friendly and helpful Advisor.

Already answered

Efficient and Effective service