Am happy to help but it would have been helpful if we knew from the outset as to how many questions we would be expected to answer. If I had known how long the questionnaire would take to complete,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Mehr ansehen
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Mehr ansehen
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Unternehmensdetails
Vom Unternehmen geschrieben
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Kontaktinformationen
BN15 8GB, LANCING, Vereinigtes Königreich
- 0800 000 000
- mandg.com/pru
4,1
Gut
3618 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Retirement Pension
Having reached retirement age. I found the information provided by Pru made understanding my pension options quite clear. Pru customer assistants were very helpful. The whole process was quite quick.
1. März 2026
Antwort von Pru UK
Hi Rob, thank you for taking the time to add your review.
We're happy to hear the information we provided helped to clarify your pension options, and that your overall experience was positive.
Address change
Was advised that an address change required a written request. Then found out this could be done online.
16. Februar 2026
Antwort von Pru UK
Hi Dave, thank you for your feedback and we are sorry for any vagueness in relation to you receiving your funds. If you are still waiting for these funds to arrive, please email us at social@prudential.co.uk with your plan number and we will follow this up with our teams. Many thanks
Poor communication and continual delays
Too much time taken to deal with matters following the death of my relative.
Poor communication which meant I had to regularly call to chase matters. Conflicting information given each time I called.
Delays sending out paperwork and delays in proccessing times meant matter has taken months to resolve and is still unresolved. Feels like they are delaying on purpose to avoid making payments. Disapointing as there is enought to deal with when your person dies. Pru need to be more mindful of this.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pru UK
Hi Clare, we are sorry to hear about the difficulties you have experienced following your relative's death. We understand the importance of supporting you and we would like the opportunity to help.
To allow us to follow up on your experience with our customer service teams, please could you email us at social@prudential.co.uk with some further details, including your preferred way we can get in touch. Many thanks
Website easy to navigate.
Website easy to navigate. Instructions clear and easy to understand.
5. Februar 2026
Easy to use self service online
20. Februar 2026
By a long shot the worst company I have…
By a long shot the worst company I have ever had the displeasure to have any dealings with. Backward doesn't begin to describe them. I've been trying for weeks to get a small pension fund withdrawn and I'm going around in circles. Inept communication and that's when they answer the phone or emails which for emails takes about 1 week if your lucky, phone communication means at least a 45 minutes wait at best.
In terms of investment they're useless, better off just having the funds under your bed mattress.
Why the FCA hasn't closed them down beggars belief.
Starting to think they're just a huge criminal scam and I will never get my funds.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pru UK
Hi James, we're concerned to hear about your experience and the poor impression this has given you.
We'd like to help by following up on your requirements, and to allow us to do so, please email our team at social@prudential.co.uk. We'd need your plan number, and your preferred contact details.
Alternatively, please could you forward one of your previous emails to us. Many thanks
Easy to communicate
Darren explained everything to me and made it easy to understand
2. Februar 2026
Excellent quick and efficient service
1. Februar 2026
Very satisfied with customer service I received
The customer service lady I spoke to was very helpful and talked me through the process of making the withdrawal of money.
13. Januar 2026
Antwort von Pru UK
Hi Sheila, thank you for taking the time to leave your review, and we're happy to hear we were able to help guide you through the withdrawal process.
Should you need anything else, please do not hesitate to get in touch. Many thanks
Online portal convenience
Using the online portal to have my request processed was very simple and a very efficient way to do it avoiding post etc. The agents I dealt with were very helpful and clear in their messaging. Overall a very positive experience.
18. Februar 2026
Antwort von Pru UK
Hi Stuart, we're delighted to hear that you had a positive experience with our online service, and that replies to your messages were helpful and clear.
We appreciate you taking the time to share your feedback, and if there's anything more we can support you with, please get in touch again. Many thanks
The Pru did all that I required and was…
The Pru did all that I required and was all done very securely.
14. Februar 2026
Great customer service
Easy once the first contact was made adviser made an appointment that suited me and he had all the answers too my many and varied questions left me feeling confident that I was doing the right thing
10. Dezember 2025
Prompt and efficient service
12. Februar 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.