MaidPro Bewertungen 

MaidPro League City 3366 E. FM 528 Suite S
Friendswood, TX 77546 (281) 557-6430
⭐ 1-Star Review – Extremely Disappointing Experience with MaidPro

Absolutely terrible experience. I would NEVER recommend MaidPro to anyone.

What was supposed to be a 3-hour cleaning with 3 ladies turned into 6 hours with 3 ladies, resulting in additional charges that I never authorized. The work was painfully slow, the cleaning was poor, and the final outcome was absolutely lousy. Despite the excessive amount of time spent in my home, numerous areas were still left uncleaned. How can a cleaning service take that much time, charge more money, and still fail to deliver acceptable results?

To make matters worse, when I addressed these issues with the owner, I was met with an extremely rude and unprofessional attitude. The way the owner handled my concerns was completely unacceptable and showed a serious lack of courtesy, professionalism, and basic customer service. Instead of taking responsibility and addressing the problems, the interaction only made an already awful experience even worse.

This was a complete waste of my time, money, and patience. I paid for a cleaning service and was left with a disappointing result, unauthorized additional charges, and an unpleasant interaction with the very person who should be accountable for the quality of the service.

MaidPro failed on every level: efficiency, quality of work, customer service, and professionalism. Taking twice as long, leaving areas uncleaned, and expecting customers to pay additional money they did not authorize is simply unacceptable.

BEWARE and be aware before hiring this company. Do not waste your hard-earned money or your valuable time expecting professional service. Based on my experience, MaidPro is a company I would never use again and would never recommend to anyone.

There are plenty of cleaning services out there. Save yourself the frustration and look elsewhere. MaidPro was a total disappointment from start to finish.

STAY FAR AWAY FROM THIS COMPANY AND THEIR INSURANCE CO, THE HARTFORD CO!!! I JUST got the contractors out of the home from completing the repairs Friday. The VERY FIRST time I hired them, they overflowed my second story toilet after an employee clogged it after using it and flushed it till it overflowed for over a minute, burdening me with $10k worth of schedule 2 water damage. THANK GOD I was home, because the employee came to find me with NO hurry to her whatsoever, simply to say “your toilet is overflowing. I only peed!” As soon as I got a plunger, it unclogged and immediately stopped overflowing. Imagine if I weren’t home to stop it? She didn’t know to turn off the emergency valve, or even try to unclog her own mess?? And for the ten years I lived in this house, I’ve never had that issue before or after this incident. I understand mistakes happen, but when they do, COMPANIES SHOULD OWN UP TO IT AND PAY FOR THEIR MISTAKES. THIS COMPANY REFUSED. Long story short, I had to fight them and their insurance company over for nearly 2 YEARS FOR EVERY PENNY. Had to settle a couple thousand less. They ONLY paid up and communicated with me once I hired a lawyer. I tried communicating with the owners, and they ghost you. I tried contacting their insurance company, and they ghost you. A TERRIBLE COMPANY RAN BY EVEN MORE TERRIBLE PEOPLE. I will be telling everyone I know and telling them to tell everyone to stay far away!!!

Jayne cleaned my townhouse on August/18, and like always she did an excellent and thorough job. She plays close attention to areas that otherwise may get missed.
I would recommend MaidPro for all of your home cleanings.

Unfortunately, my experience with this company was very different from what was presented to me during the initial sales call.

Before booking, I spent around 15 minutes on the phone with Omar going through my home, what I needed and what the service would include. The conversation was very much a sales pitch about how comprehensive the cleaning would be, and I booked based on what was explained to me.

However, once the cleaners arrived, several things we had specifically discussed suddenly became “not included” or required additional time and cost.

One example that particularly frustrated me was that Omar specifically asked whether my home had a second floor, and I clearly said yes. Yet once the cleaners arrived, I received a call saying they had not been made aware there was a staircase. We had also discussed the glass around the staircase during the initial call, yet this was again treated as something that had not been communicated or included.

I want to be clear that my issue was not with the cleaners themselves. They worked hard and even stayed beyond the scheduled time, which I appreciated. My issue was with the significant disconnect between what was sold to me over the phone and what the cleaning team had actually been instructed to provide.

When I declined to continue adding more time and cost to the service, this was later framed as me having unrealistic expectations and requesting work that wasn’t part of the order. I found that disappointing, considering many of those expectations came directly from the conversation I had before booking.

My advice to anyone considering this company would be to get a very detailed, written breakdown of exactly what is and isn’t included before booking, regardless of what is discussed on the phone.

And perhaps the company should spend less time selling how comprehensive the service is and more time clearly explaining its limitations. A great sales pitch only works if the service that follows actually matches it.

Today I had the pleasure to het a spot finish clean done by Maidpro and Quinn and Shona were very friendly and did an absolute great job my house was in great hands and cleaned very well I would recommend them.

After the cleaning crew spent 4 hours my husband and I had to go through the whole house and re-clean. We noticed that they vacuumed and did appliances but not detailed with a full house deep clean as requested. We have several pictures to verify. The experience was disheartening.

They do a reasonably good job and are dependable. When I went to a bi monthly approach, the quality of service fell off the table. I had an entire room that was ignored. I didn't catch the mistake until after they person left. I then contacted the company and entered an evaluation which was not very positive but they did not offer to do anything. Other than that, I would recommend them. I was just disappointed in this transaction. Hopefully, it will not happen again.

I hired Maid Pro of Central Charlotte to clean my home. The girls done an outstanding job on my home, Kim, Ashley, Lilly and Tammy.

MaidPro Boise was hired to clean our house 6/26/2026.
We have used MaidPro Boise to clean our house for years
2020-2025. The intended cleaning was suppose to be a
deep clean to prepare our home for Sale. We specifically requested bathrooms, baseboards, oven, fridge
to be cleaned on top of normal items including floors
washed and cabinets washed/polished. The amount
charged was $581.65. The cleaning was the worst cleaning
we had ever received and there was damage to the house.
Showers had white powder everywhere and hair was left,
cabinets were not washed/polished/dusted, floors were left
full of debris, baseboards were not washed at all, dusting of
several counter tops and window-sills was not completed.
Damage included: - circular Brown stains on granite
countertops - scratches to microwave and inlay - damage
from cleaner to double oven exterior (stainless steal) -
'bleached'/splotchy damage to white sink
When contacting the local manager to resolve the issue she
refused to even acknowledge the problem and said that it
didn't happen, even after we provided picture evidence of
the horrible cleaning and damage. The manager refused to come inspect the home and the owner still hasn't been in contact with us for several days. We had to spend time re-cleaning our house and are now filing complaints with MaidPro Corporate and the BBB since the local office manager (Maddie) and owner refuse to resolve the issue.

Buyer beware!! I would avoid this company and office like the plague!

They started to clean my apartment then they just left it because they honestly didn’t want to finish the job now. Please don’t waste your time with this company now!

This is the most unprofessional cleaning service I’ve ever experienced. I’ll will have to clean the cleaning staffs mess! The crew was a rag tag bunch of kids. No uniforms no cleaning equipment. Shelving and countertops not wiped down properly, shower walls not wiped down properly and completely, windows streaked and not cleaned properly including tracks as their agent Anika promised, floors not mopped, interior refrigerator and freezer dirty, oven dirty, interior drawers dirty. No supervision, no quality control, a complete disaster for a upscale townhome rental move out cleaning!

We have used Maid Pro for years and they always do a great job. Today Audrey and Aniah filled in for our regular cleaner, but they did a great job, too! And it was their first time here, so we were very pleased.

MaidPro trains their employees with a 50 point checklist. They are required to fill it out and leave it for you. They dust the windowsills, baseboards, and obvious things. They wipe down light switches, clean countertops and sinks. Love our Pro Anastasia ❤️

We are very pleased with our Maidpro cleaning experience. I love coming home after Claudia has cleaned. Thank you!

We paid for a 4.5 hour move-out cleaning, which should be more thorough than a regular touch-up cleaning. We had two cleaners there for 2.5 hours, and they didn't even have to do the appliances (I had done them in advance, and they wouldn't have gotten done in 2.5 hours even though they were included in the cleaning charge). They were in a rush, and I had to ask them to re-vacuum and re-dust items. When we asked for a discount from the company for the poor job, we were told we paid for 2 people for 2.5 hours which to them was the equivalent of 4.5 hours... Unacceptable customer service.

***UPDATE - 3 days post service***
Susie (Customer Service) and I were able to resolve this amicably. I received a partial refund for the services rendered, as promised. I would have much rather preferred full refund or a partial refund and a return to complete what was left undone- but I ended up cleaning myself. I changed my rating from 1 star to 3 because they did provide a partial refund as agreed upon.
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Where do I begin. I experienced 3+ weeks of home renovations and decided to make life easy for myself, I'd pay to have the house deep cleaned. There was dust everywhere and I was worn out thinking about cleaning it. I hadn't slept well in weeks because of the dust and chaos. The crew had to make 2 trips on 2 separate days because the plumber has me the water turned off fir repair. I expressed this to customer service in an attempt to reschedule. She insisted that the crew were already on their way and that they had their own materials to clean. They would return the following day to do the bathroom and kitchen. Day one, I came home to find DUST under every single bed - you could see clearly that a broom nor mop touched those spots. My floors were not mopped, the windows sills still had dust and dirt. Day 2, I had to work so my daughter was at home to let them in. I was called multiple times to tell me all the things they could not do....like clean the shower door because its too high....what?????? There were crumbs left on the sofa...in a rush this morning I saw the crumbs but didn't have time to vacuum...figured theyd be cleaning anyway...THEY DID NOT. Hours later, the crumbs were still there. I paid $492, but I was quoted $392...I was at work when being challenged on the price so I paid without further contest. I left a $30 tip at home with my daughter to give if they did a good job...she paid them. When I got home many of the checkpoints were NOT completed such as cleaning the floors, the kitchen cabinets, kitchen sink (yuck- they did not clean/disinfect sink) and thorough clean of the bathroom. Im dreading having to go to work tomorrow and plan to come home and clean. I am unable to share pictures, but I have receipts for everything I mentioned here. ** I just entered my master bedroom bathroom and it was COMPLETELY UNTOUCHED!!!!!** HORRIBLE

Today was our first cleaning with MaidPro. Elizabet, the owner, and Teresa and Carolyn were here for almost 2 hours. Our condo was deep cleaned and sparkling when they were finished. Elizabet explained whatI can expect from their 49 point cleaning, when my next appointment would be and to call for any questions or concerns.
They are very friendly and VERY thorough. I'm A VERY happy customer. I would highly recommend them.

Julio, Stacey, and Jazmine did a wonderful job cleaning my house. I found one small item that was missed during the walk through and they promptly clean it. Very professional and respectful team.

Maidpro is more like Maid-amateur. For over 5 hours in my home you would think your home would look spectacular. No! It look like nothing was done. Oven still dirty, bathrooms still dirty. I do not recommend this company. They charged me $371 for something I could have done myself.

Update: They have acknowledged and agreed to provide me with the refund.

I booked MaidPro Waterloo for my cleaning yesterday, and the entire experience was incredibly horrible and frustrating.
On the day of the appointment, the cleaner did not arrive during the scheduled window. When I called the office, I was told she was running late due to an earlier job and would arrive after an hour. I was also told I would receive a text with her updated ETA -no message or alerts ever came.
When the cleaner finally arrived, I asked her to call me when the cleaning is about to be completed. After 2 hrs, I received a text that the cleaning had been completed. I returned to check in and was shocked to find almost nothing had been done. After 2 hours, she had only partially cleaned two bathrooms(only the mirrors and the sinks), no wiping the bathroom floors, no vacuuming the carpets, kitchen, or hall, and no cleaning the fridge, which were all part of the agreed services.
I called the office again, and they assured me the job would be completed before 5 pm. I went back at 4:40 pm to check(3.5 hours) I was shocked to discover she had left the property, without informing me, and without doing any of the 49 checklist cleaning.
I called the office once more, frustrated, but they did not picked up, they say their offices closes by 4 pm. I put an email and a voice note to inform that the cleaning job was not done and requested a refund. When I inquired how they ensure that the cleaning job is actually completed, they said they only check clock‑in and clock‑out times -but they dont check if the actual cleaning work was carried out!
I have shared the pictures of how the home was left with the office and am waiting for them to respond to my complaint.

This experience was so unprofessional, stressful, and left me with an unclean home on a strict deadline, with no confirmation from the owner or the office that they would correct the mistake and refund me the amount I paid for the entire home cleaning service, which was hardly 5% done.
I would never go with MaidPro again, and I strongly want to alert others- even when you choose a well‑known, “acclaimed” company, it does not guarantee they will deliver the service you paid for. My experience taught me we cannot rely on their scheduling, communication, or quality of work.

I hope my review helps others avoid the stress and disappointment I went through.