I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Mehr ansehen
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Akzeptabel
773 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
No level of understanding for someone…
No level of understanding for someone who was diverted down the m6 and had no previous knowledge of the toll but qualifies for exemption. Insisted I should have applied for the exemption prior to my journey.
11. August 2026
Antwort von M6toll
Hi Katie, thanks for your review. I have noted your comments and will ensure they are fedback to the team
Unfortunately, exemptions must be applied for and approved before a journey is made. This is because eligibility is verified in advance to allow the barrier to rise when using the toll road.
Please visit our website to apply for exemption for future journeys Kay@m6toll
Speedy response
11. August 2026
Antwort von M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick and efficient refund request
Was charged incorrectly so contacted for refund which was dealt with quickly and efficiently. Great service.
11. August 2026
Antwort von M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Super easy
Super easy
I hadn't got my card on me and they sent it to my phone for payment and I have 6 days to pay it.
Was nervous about using a toll but was an absolute breeze.
Will use again
11. August 2026
Antwort von M6toll
Hi Alexander and thank you for your positive comments. We are pleased you found the toll easy to use and hope to see you again soon.
Please feel free to reach out should you require anything further Kay@M6toll
This is the way to pay your toll!
This is the way to pay your toll!
Steam through the toll booth and they debit your card. This is free, so why not do it? Better than fumbling around at the pay machine!
I had a query and received a very polite and rapid response, well done M6 Toll.
8. Juni 2026
Antwort von M6toll
Hi David, thanks for your review and the positive comments regarding the lite account.
Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Sanjaythanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Once we established a fault on the link…
Once we established a fault on the link to submit my application the service was superb from both ladies whom dealt with me.
3. August 2026
Antwort von M6toll
Hi Alec thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
although there were issues
although there were issues, company is helpful and understanding
4. August 2026
Antwort von M6toll
Hi Ian, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Highly exorbitant price with no…
Highly exorbitant price with no consideration to apply retrospective credits due to mistake in online account
23. Juli 2026
Antwort von M6toll
Hi , We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Had to contact customer services…
Had to contact customer services relating to personal issue, they responded within two days and everything was sorted. Excellent service and very supportive and respectful.
11. August 2026
Antwort von M6toll
Hi Annette
thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Imteyaz, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Information request and response
Provided helpful information however, this information wasn’t easily findable on your website which was frustrating
3. August 2026
Antwort von M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. I will pass your comments regarding the ease of finding information on the website to our website team.
Please feel free to reach out, should you need any further support Kay@M6toll
Overpayment issue sorted out swiftly
Overpayment issue sorted out swiftly. Customer services were very helpful.
10. August 2026
Antwort von M6toll
Hi Emma, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi , and thank you for your review. I am sorry your vehicle was misclsassified. This cannot always be picked up in the lane . I can see we have provided a refund for the difference back to you. Should you require anything else, please do come back to us Kay@M6toll
Was charged a higher rate for my…
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not giving them any revenue... they need to appreciate that there are alternatives which frankly aren't much less convenient.
3. August 2026
Antwort von M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Antwort von M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Sean, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Joan, thanks for your review and the positive comments regarding how easy the road is to use. Please feel free to reach out, should you need any further support Kay@M6toll
Steve was very patient and helped me…
Steve was very patient and helped me finalise my M6Toll
Set up.
6. August 2026
Antwort von M6toll
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.