I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Mehr ansehen
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Akzeptabel
773 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von M6toll
Hi Akinola, thanks for your review and I am pleased you find the M6toll value for money.
Please feel free to reach out should you require anything further. Kay @M6yoll
Great service from customer service I…
Great service from customer service I made a mistake and emailed them to try sorting the issue out wich they promptly did putting my mind at ease
18. August 2026
Antwort von M6toll
Hi David , thanks for your review and the positive comments regarding the service you received from the team. Please feel free to reach out, should you need any further support Kay@M6toll
Disabled discount
Many thanks to Colin who helped us with our disabled discount.
We were unsure if all was ok, but thanks to Colin all went well.
Very helpful and great service would recommend
26. August 2026
Antwort von M6toll
Hi , and thanks for your review and the positive comments regarding the service you received from Colin. I will ensure that this fedback to him.
Please feel free to reach out, should you need any further support Kay@M6toll
Was overcharge with my car so i emailed…
Was overcharge with my car so i emailed m6 toll and was resumed very quickly. Thanks. But your prices are very hight. 👍
18. August 2026
Antwort von M6toll
Hi Michael, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding price and I will ensure this is fedback to the team.
Please feel free to reach out, should you need any further support Kay@M6toll
A very kind lady sorted out our problem…
A very kind lady sorted out our problem quickly and efficiently
25. August 2026
Antwort von M6toll
Hi Lesley, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I was really assisted when I ddnt hve money in my account and paid later
I was really assisted when I ddnt have no
17. August 2026
Antwort von M6toll
Hi, thanks for your review and the positive comments regarding the service you received from th eteam in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Got diverted around onto m6 toll for…
Got diverted around onto m6 toll for the time of 15mins stopping at a service station in that time charged over £17 with a penalty charge best bet of £90 after talking to the person on speaker telling me I have to got on and pay the charges after rip off,
18. August 2026
Antwort von M6toll
Hi Syed, thanks for your review and the positive comments regarding the service you received. I have noted your comments regarding price and I will ensure these are passed to the team
Please feel free to reach out, should you need any further support Kay@M6toll
Card declined
My card didn't work and the helpline was very helpful, told me I'd get a notification and to pay then..amazing
14. August 2026
Antwort von M6toll
Hi Suzanne, thanks for your review and the positive comments regarding the service you received from our team when you were in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Geoff thanks for your review and the positive comments regarding your use of the M6toll.
Please feel free to reach out, should you need any further support Kay@M6toll
I was explained in detail and my query…
I was explained in detail and my query was resolved
17. August 2026
Antwort von M6toll
Hi Syed, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi and thank you for your review. I can see that the card details provided for your refund did not match the ones we had against your journey, meaning we had to clarify the details before we could perform the refund. I believe that this is now been looked into for you. Please feel free to reach out, should you require anything furter. Kay@M6toll
Thank you to Steve Nicholls for…
Thank you to Steve Nicholls for promptly arranging my Toll fee refund and managing my expectations as a result of M6 closure southbound on 15 Aug 2026.
21. August 2026
Antwort von M6toll
Hi, thanks for your review and the positive comments regarding the service you received from Steve. I eill ensure that the feedback is passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
I was sent this to review before all my…
I was sent this to review before all my questions had been answered so can't really say
24. August 2026
Antwort von M6toll
Hi Karenna, thanks for your review. I think the review invite was sent on the back of an email that was replied to on the 20th August. I can then see you have sent a further email on the 24th August and my colleague will look at this for you. Please feel free to reach out should you require anything further. Kay@M6toll
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
16. Juli 2026
Antwort von M6toll
Hi Patrick, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Antwort von M6toll
Hi Charlie , and thanks for your feedback. All toll revenue is used to operate, maintain, and improve the road, helping to ensure a safe and reliable journey for all users. Please feel free to reach out, should you require anything further. Kay@M6toll
My German bank card did not work and I…
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
3. August 2026
Antwort von M6toll
Hi Godfrey thanks for your review and the positive comments regarding the service you received from our teams in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Can’t believe that a licensed taxi
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public service vehicles.
Won’t be using M6 toll ever again. Daylight robbery.
21. August 2026
Antwort von M6toll
Hi Peter, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Incorrectly charges you more than…
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
7. August 2026
Antwort von M6toll
Hello, and thank you for your review. I am sorry that you were charged incorrectly for your journey. This cannot always be picked up whilst you are in the lane. If this has still not been resolved, then please do feel free to reach out to the team on 0330 660 0790. Thanks Kay@M6toll
Responded to my complaint quickly
20. August 2026
Antwort von M6toll
Hi Stuart, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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