Lymow Bewertungen 24

Antwort von Lymow

2. Apr. 2026

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your delivery to the UK was seamless and that the packaging met your expectations—we do agree, it's quite a "unit" to ensure everything stays protected!

Mapping 8 separate lawns with steep slopes and narrow paths is no small feat, so we are incredibly impressed that you managed to get it sorted just by using the app. It’s a testament to how intuitive we’ve tried to make the experience.

Most importantly, please give our best to Melvin! We are honored to be part of your garden team. Enjoy those 10 extra hours of free time every month—you’ve definitely earned them.

Happy mowing!

Antwort von Lymow

2. Apr. 2026

Hi, thank you for taking the time to share this, and we’re sorry for the delay and frustration this has caused.

We understand your disappointment, especially given the delivery expectation shown at the time of purchase. Although the units were stocked in the UK, orders going to Northern Ireland may still involve additional customs clearance requirements before delivery can move forward. In these cases, the carrier may need the recipient to provide documents such as TSS registration details and an XI EORI number in order to complete customs clearance. If those documents are not available, the shipment may be delayed in the customs process and cannot continue to delivery.

These are part of the current clearance requirements for shipments to Northern Ireland. At the same time, we recognize that this should have been communicated more clearly in advance, especially where the standard UK delivery timeline may not apply in the same way. If you would prefer to cancel your order, we respect that decision and will continue to assist with the refund process. Thank you again for your feedback. We take comments like yours seriously and will continue working to improve both our delivery process and customer support experience.

Antwort von Lymow

2. Apr. 2026

Hi Kevin, thank you for taking the time to share this. We’re very sorry for the delay and for the frustration this has caused. We take customer experience seriously, and we understand how upsetting it is when an order does not arrive as expected, especially for an order of this value.

Since Northern Ireland remains part of the EU Single Market, shipments from Great Britain are treated as imports for declaration purposes. To comply with the relevant requirements, our carrier (BJS) needed additional information, including TSS registration and an XI EORI number, before the shipment could continue. Without this, the order was delayed in the customs process. We recognize that our experience in handling this process was not sufficient, and that we should have communicated these requirements more clearly in advance. We will continue improving this process and the overall service experience, including collecting the necessary information earlier and aligning delivery expectations more clearly on our website.

We also understand your disappointment with the communication experience, and we’re sorry that we did not provide the level of service you expected. While we do not currently offer phone support, our Live Chat is available 24/7 on our website for real-time assistance.

Thank you again for your feedback. We take comments like yours seriously and will continue working to improve both our delivery process and customer support experience.