Lymow Bewertungen 24

Very happy with the lawnmower! It is saving me an incredible amount of time and my yard is looking the best it has ever by getting frequent cuts instead of waiting for a weekend. Plus, their after-sales customer service is excellent and incredibly fast to respond.

My Lymov had problems with the drive. I contacted support, and they immediately sent a courier to pick up the mower and said I would get a new one. Since I have more demanding terrain, I asked for an additional payment for the Lymov Plus10A and they kindly approved it, so I paid the additional payment and I am now riding a new Lymov Plus 10A.
Very friendly and fast support and professionally done.
As an apology, they will send me another set of blades.

If I could give it zero stars I would. My lymow lawnmower broke a blade while mowing. The vibrations from the broken blade caused bolts at the base of the blade to shear off. It caused the internal housing around the motor to crack. This happened after 3 weeks of use, within the return window. I have contacted their "customer support" email repeatedly. Have heard nothing but crickets. It has been more than 5 business days and nothing, NOTHING! I can't stress this enought! DO NOT BUY A LYMOW MOWER!! There is no customer service at all if it needs any kind of service.

My Lymow One Plus arrived non-functional. On first power-on it boots directly to what looks like a diagnostic screen and never reaches the pairing flow, so I have not been able to connect it to the app at all. The order was also missing the three sets of blades it was supposed to include.

I contacted Lymow support on April 29 and received an automated reply the next day saying my ticket had been escalated. Eight days later, I have had no further response despite multiple polite follow-ups asking simply whether I can return the unit for a working replacement.

What concerns me most is the support situation itself. There is no phone number anywhere on the company's website. The live chat widget on their support page does not function — clicking it does nothing. Email is the only channel, and response times appear to be measured in weeks based on other trust pilot reviews.

I understand the One Plus is a new launch and support volume is probably high. But for a product at this price point, with a 30-day return window that runs from the delivery date, the combination of a defective unit and unresponsive support puts buyers in a difficult position. The clock keeps running and the grass keeps growing while you wait for a reply.

I am still hoping Lymow will come through and resolve this fairly, and would happily revise this review if they do. Prospective buyers should know what the post-purchase experience looks like in practice right now.

Order#9831

I’ve had an overall positive experience with the Lymow team. It’s an amazing product!

J'ai commandé ce produit via kickstarter, en leur faisant une totale confiance. Après 7 mois, toujours rien reçu. Je les contacte, ils me disent que je suis éligible pour leur nouveau produit (One Plus) . Mais la semaine dernière je reçois l'ancienne version obsolète (One). A présent, ils me disent que le produit doit leur être retourné, mais les frais d'envoi seront à ma charge, imaginez le prix jusqu'en Chine ! La logistique de cette compagnie est totalement déficiente. Je regrette mon achat.

I purchased the One Plus, and it worked very well—for about 64 minutes—before it completely died. I contacted customer support but didn’t hear back for several weeks. Eventually, they responded, and after some back-and-forth troubleshooting, they sent me a replacement mower. It turned out the original unit was defective.

The second mower has now been running for two full days and has covered about 1.5 acres. When it works, it’s great. Is it perfect? No. Does it miss some spots? Yes. But it handles my very steep slope in Western North Carolina—an area I previously had to mow by hand (which was extremely difficult)—surprisingly well.

I’d give 5 stars for the product itself, minus 2 stars for the slow customer support, and plus 1 star for allowing me to keep the extra battery, charger, and antenna as backups.

If customer service response times improve, I’d easily become Lymow’s #1 fan.

First, no phone number to contact. Second 8.5 HOURS waiting for a chat person (documented). Third vague AI response to any problem, sick of "Warmest Regards" or "Rest Assured" etc. Warranty is nonexistent, support was to watch a YouTube video. I supplied pictures and detailed information, but Lymow strings out the process by asking for more information. I will not be making any more Klarna payments.

Mower went way out of bounds on the first time I sent it to mow. Didn't finish the area, then bumped into fences, posts, went into my flower garden, and then got lost. I moved the base to a more open area and there is no way to reset the app, and now the mower can't find the base as it still shows the old area. Now I can't set anything up, the app is horrible. For the price, this should be way better. I would NOT recommend the Lymow at all.

Extremely Disappointed — Lymow Failed After One Use and Customer Service Has Been Nonexistent

I purchased the Lymow with high hopes that it would be a premium, reliable robotic lawnmower. Unfortunately, my experience has been nothing short of frustrating and disappointing.

After receiving the mower and taking the time to set it up properly, it completed exactly one cutting of my yard before breaking. One use. That is all I got out of a very expensive piece of equipment before it became unusable.

Based on the sound and behavior of the mower, it seems like one of the hub motors may be stripped, defective, or otherwise failing. I am not going to open the unit up and start diagnosing or repairing it myself because I do not want to risk voiding the warranty. That is exactly what the warranty and customer support are supposed to be for.

The bigger issue, however, is Lymow’s customer service — or more accurately, the complete lack of it.

I reached out to Lymow every day last week trying to get help, guidance, a warranty claim started, or even a simple response acknowledging the issue. I have received nothing. No useful reply, no troubleshooting assistance, no return authorization, no warranty support, and no indication that anyone at the company is taking the problem seriously.

For a product at this price point, this level of customer service is unacceptable. When a brand sells an expensive mower and markets it as a serious solution, customers should be able to expect basic support when the product fails almost immediately. A machine breaking after one mow is bad enough. Being ignored by the company afterward makes the situation far worse.

At this point, I deeply regret purchasing the Lymow. I wish I had seen more honest customer reviews before buying, because I would have thought twice before spending my money. A product can have a defect — that happens. But a company’s response when something goes wrong says everything about how much they value their customers. In my case, Lymow has failed on both the product and support side.

My experience so far has been:

The mower worked once, then broke.

It appears to have a serious drive or hub motor issue.

I cannot attempt a repair without risking the warranty.

I contacted Lymow repeatedly and received no meaningful response.

I am now stuck with an expensive mower that does not work and a company that will not communicate.

I would strongly caution anyone considering a Lymow purchase to think carefully before buying. Make sure you understand what kind of support you may — or may not — receive if something goes wrong. Based on my experience, once they have your money, getting actual help appears to be extremely difficult.

Until Lymow resolves this issue, honors the warranty, and starts responding to customers in a timely and professional manner, I cannot recommend this product or this company.

BUYER BEWARE!!!The mower has completely stopped working 3 weeks in and customer support says they are busy and will get back to me in a few days. They claim to have 30 day return policy but it appears they are running out the clock to avoid it
THIS FEELS LIKE A SCAM

Le matériel ne fonctionne pas correctement et il est très difficile de contacter le service client
À fuir

I received a second mower after the initial one failed to maintain Wi-Fi and Bluetooth connectivity. This was last fall. I have been mowing my 2.5 acre yard, with slopes and trees, since February. This was the only robotic lawn mower that seemed capable of handling my yard. Each over the air update has improved the functionality of the mower significantly. I have mowed approximately 19 times and I’m very satisfied overall with the mowing experience. Previously, I was able to mow my yard once a week, often having to worry about when I could find the time to mow with kids’ activities and weather. The Lymow 1 is able to completely take over this responsibility and I feel very grateful that I can be much more flexible with my time. Overall, the functionality continues to improve, and I feel that company support is also improving as well. It is not perfect, but, for me, it’s definitely worth every penny. I have been telling family and friends about my Lymow 1 and would not hesitate to recommend this product to others.

I had high hopes for the Lymow One Plus but unfortunately I received a bad unit with a faulty communication board so I was unable to control the mower unless I was standing 2 foot from the mower. The mower itself seems nice if you get a good one but it seems several customers received bad units or units that failed shortly after. Customer service on the other hand is absolutely horrible. I contacted support about my connectivity issue and after a weeks worth of back and forth they agreed that my unit was faulty and said I had two options. Return for a replacement or return for a full refund. I then replied with a question about the return and after four days of no response, I requested a refund. Its been 13 days with no response so I'm assuming I'm screwed out of 3 grand left with a mower that is basically a brick with no customer support. I'll be at my 30 day return window in 7 days so I guess I should at least file a claim. I advise anyone intered in this mower to be very cautious as you will not get any support on a very problematic mower.

They will charge your card immediately and not follow up with a shipping date. Once they have your money the incentive to ship or perform is gone and they display it. Waiting on my refund, be aware if you cancel after 24 hrs. They keep 4% of your money. It's a quick way to have their l own under performance make a quick profit. Avoid at all costs.

I’m very disappointed with this mower and the lack of customer support. It was cutting well and has only been used about 15 times, but now it is showing an E3 error and I cannot get anyone to respond. I have spent many days trying to contact customer service, but there is no phone number and no reliable way to reach support online. For a product this expensive, I expected much better service and a more accessible support system. I would advise anyone considering this mower to think carefully about the support they may or may not receive after purchase.

I am sharing my experience regarding Lymow’s customer support, which has been extremely disappointing. Given the price of this product, I expected a reliable service infrastructure, but that is unfortunately not the case.

Email Support: I have sent several inquiries and haven't received any response. There is absolutely no follow-up.

Live Chat: The chat is equally frustrating. Most of the time, nobody responds at all. When a reply finally comes through, it is often in a completely different language, which makes it impossible to resolve technical issues.

It is unacceptable to charge a premium price for a mower and then leave customers without any professional assistance. A high-end brand must provide functional support. Lymow needs to address these communication failures immediately.

I bought the mower from Kickstar to support the project, I received the mower in June 2025, it turned on at first time after some time it did not turn on, I emailed them more then 50 emails to support no an single email was replied, I contacted their support countless times but no a single email is returned.
I received the broken charging pad which they sent and came after couple of months, in this whole time I was able to chat to customer support on 2 times 1st was for broken charging pad, and one is recently in 07 March 2026. They diagnosed that it's the battery or mower it self they promised 3 weeks ago that they will send the direct charging cable but till today no cable arrived. So fat very bad experience

I was really excited to purchase a Lymow having done lots of research. I've had an awful experience with customer service from day one. With any sort of technical/mechanical product support is key and I have lost all confidence in this company and sadly can't recommend them.

la conception est bonne la réalisation très discutable sur le plan logiciel et mécanique de plus cette société ne teste pas son matériel avant expédition donc on est susceptible d'etre en panne des la mise en route . Il n'y a a cette date aucun représentant, revendeur en France . Il y a un dialogue de sourd avec le SAV. Je déconseille ce matériel qui est bien dans son idée d'ensemble