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Luxplus United Kingdom Bewertungen 

2.081
•
TrustScore 2 von 5

1,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Fraudulent and deceptive membership practices. Charged me £8.99 within their “free 30 day trial” which i unknowingly signed up for at the time of purchase. Obviously AVOID. What a business model!

Unternehmen hat geantwortet

Unternehmensdetails

  1. Parfümerie

Vom Unternehmen geschrieben

Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.

Vom Unternehmen geschrieben


Kontaktinformationen

1,9

Mangelhaft

TrustScore 2 von 5

2081 Bewertungen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1,9

Alle Bewertungen

(2.081)

103 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

This is a company that will rob you…

This is a company that will rob you misleading memberships avoid avoid

The replay from this company's customer service must be a copy and paste which I have received by email as well as on this site

crap customer service not helpful in anyway
AVOID AVOID AVOID

20. Mai 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Rosie,
Thank you for your feedback.
I am very sorry that you feel this way. That is not our intention.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.

You are always welcome to contact us if you have any further questions.
Kind regards, Luxplus 🌸

Bewertet mit 1 von 5 Sternen

Worst website ever

Worst website ever! They charged me for a membership that i didn’t even sign up for !!! When i contacted them they said i signed up for the membership but i don’t recall doing that .They refused to give me a refund . NEVER BUY FROM THEM 🚮

9. Mai 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear Mellisa,

Thanks for your review.

You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.

Kind regards, Luxplus

Bewertet mit 1 von 5 Sternen

Very misleading. Don't buy from them

I bought some dental floss from this site and was charged a monthly fee for the next six months even though I didn't buy anything more. They said it was a "Membership fee" that I has signed up for though I do't recall this. When I complained they did cancel my membership but refused me a refund.

8. Mai 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Peter,
Thank you for taking the time to share your feedback.
Luxplus operates as a membership-based service, where members gain access to exclusive discounts on our products. When you register and make your first purchase, a membership is created, which is clearly stated in our terms and during the payment process.
We always send a confirmation email after the membership registration, and you can manage or cancel your membership at any time through your account on our website. If you have not received this information, it may have ended up in the spam filter.
Best regards,
Anna, Luxplus

Bewertet mit 1 von 5 Sternen

SCAM!SCAM!SCAM

SCAM!SCAM!SCAM! Do not buy from this company, you get signed up for a membership which you don’t realise you have done, I contacted them to cancel as soon as I realised this….. it took them weeks to get back to me yet they still charged me for a membership.Their customer service team were rude and non understanding. I explained I was a pensioner and didn’t realise I was signing up for a subscription and that I couldn’t afford it but they didn’t want to know, so 2 pots of cream have ended up costing me over £50 AVOID!!!! these people.

30. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Lynn

You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept.

Best regards

Sofie, Team Luxplus

Bewertet mit 1 von 5 Sternen

This people are out here scamming…

This people are out here scamming students and everyday people of £8.99. It’s shameful

If this payment is not returned I will do a charge back with my bank

6. Mai 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Kisha

You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept.

Best regards

Sofie, Team Luxplus

Bewertet mit 1 von 5 Sternen

Do not use

I would strongly recommend not using this site. They have a very underhand way of doing business

28. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear Sylvia,
Thank you for your feedback. Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 14 days of this membership are free, afterwards it costs 8,99 per month. You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.

Please don’t hesitate to contact us if you have any further questions.

Bewertet mit 5 von 5 Sternen

Products that are hard to find are here

Products that are hard to find , I find here . I like a particular product and I can still source some here and it arrives fast . So I am very happy .

12. April 2025
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Suzanne,

Thank you for your review and five stars⭐

We are happy to hear that you are pleased with our sortiment!
Thank you!

Best regards,
Anna, Luxpls🌸

Bewertet mit 1 von 5 Sternen

I’ve had a frustrating experience with…

I’ve had a frustrating experience with that site. Many people encounter issues with unexpected memberships and difficult customer service, especially when it comes to online shopping. It's important to read the terms and conditions of course before making a purchase, but it can be frustrating when these practices aren't made clear upfront.

Make it CLEAR for people and do your business properly and professionally!!!!!!!

4. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi!

Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. You can shop for our member prices and create a membership at Luxplus.

The first 14 days of this membership are free, afterwards it costs 8,99 per month.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept.

You can always cancel or pause your membership on the website.

Best regards

Sofie, Team Luxplus

Bewertet mit 2 von 5 Sternen

Ridiculous site

Ridiculous site. They did send the product but it signs you up for a membership and takes payment 2 weeks later without any reminders. They then refuse to refund the membership. And to be honest they are wildly rude over customer support. Scam tactics to rip off customers for a service they did not realise what they are being signed up. I was only looking for a refill of sanitiser gel, ended up probably paying around 20 quid for it

22. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear Lena,

Thanks for your message.

You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.

Please don’t hesitate to contact us if you have any further questions.

Kind regards,
Luxplus

Bewertet mit 1 von 5 Sternen

Incorrect product described and…

Incorrect product described and received was advised they would send a return label and still waiting 5 days with no further reply to my many emails sent

7. April 2025
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Kristy,
I am sorry for the unfortunate experience with Luxplus.
I have sent you an email regarding this matter😊

Bewertet mit 1 von 5 Sternen

Got scammed for £65

The worst website and more than that the worst customer care service: I was made a member and was told will get my package within 2 days, it’s been more than 9 days, and I can’t even track my package, more than getting scammed of £65 pounds, the worst part there customer service, you write to them chat with them or email them, you are not getting any reply from anywhere. If they does this after making you the member, imagine what this company would do to non members.
Order number: 13423120

FIC Tracking Number: PAR0030DK24763808001
Tracking Number:H01QFA0005563520

12. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Stanzin,

Thank you for contacting us.
Our delivery time is up to 7 business days from time of dispatch.

I apologise for the delay in your order. I have sent you an email regarding this 😊

Bewertet mit 1 von 5 Sternen

Jackie 64…

I don't believe how this company is getting away with the way you have to sign up for a membership .costing 8.99 a month .when you order of their website .no way is that explained clearly .I wondered what on earth it was coming out of my account .luckily I've cancelled it and only lost one payment off 8.99
.I wished I'd read the reviews before I'd ordered .because didn't get the item that much cheaper with adding postage ..what an absolute con ..what ever you do don't order off this website .

18. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear Jackie,

We inform our customers extensively about the membership when making a purchase.
Under every product it clearly states 'member price' and our website is transparent about our concept.
You have created the membership when you placed your first order at membership price.

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership. It is therefore up to the customer to take this into account and to administrate the membership.

It is not possible to create a membership without accepting our terms and conditions and that the membership can be created.
You are more than welcome to contact us through email if you have any questions😊

Bewertet mit 1 von 5 Sternen

This is one of the fraudulent company…

This is one of the fraudulent company operating in the UK. Please don't visit their website or buy their product. Please stay clear. Buying their product is a trap because the price will look cheap but you may end up paying £9 monthly for a long time before you detect it in your bank statement.

16. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear Taiwo,

Our apolpgies that you feel this way.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.

Please don’t hesitate to contact us if you have any further questions.

Bewertet mit 1 von 5 Sternen

I bought an aftershave from them which…

I bought an aftershave from them which had a big chip out of the side of it when received but I decided to keep it as it was hassle to send it back. Then a few days later I noticed £8.99 had been taken from my bank account that I knew nothing about. I emailed them and eventually got a reply from them, I sent 2 replies asking what this was only to be told it was for a membership that again I knew nothing about. I asked for that to be cancelled and my £8.99 to be refunded only to be told it couldn’t be refunded as over the 14 days. If they had of replied to me earlier and told me this it would have been within their time. Last time I’ll be ordering from them

16. April 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

I am very sorry you feel that way.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.

Please don’t hesitate to contact us if you have any further questions.

Bewertet mit 1 von 5 Sternen

Bought one product then found 8.99…

Bought one product then found 8.99 coming out of my account a month later for a subscription I wasn't aware I had signed up for !! Fuming!! Not clear AT ALL

31. März 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hello,

We're sorry you've had a frustrating experience. We understand that it can be confusing if you weren't aware of our membership and monthly costs.
Luxplus operates as a membership-based service, where members get access to exclusive discounts on our products. When you register and make your first purchase, a membership is created which is clearly stated in our terms and during the checkout process.

We will always send you a confirmation email after registration of your membership and you can manage or cancel your membership at any time via your account on our website. If you have not received this information, it may be because it has ended up in your spam filter.

We encourage you to contact our customer service if you would like more information about your membership.

Best regards
Anna, Luxplus

Bewertet mit 1 von 5 Sternen

Hidden subscription fee of £8.99 Beware !!!

I also have been charged £8.99 subscription since 11/02/2025 I cancelled within your 14day free period yet you are still charging me the £8.99 subscription fee which I did not ask for my purchase alone was a deodorant that was over £20 then I find out you are charging me an extra £8.99 subscription fee I am a pensioner I'm disgusted at your customer service I would not recommend this company.

11. Februar 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear HenryM,

Thanks for your message.

You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.

I cant find any information on you in this trustpilot, but you are more than welcome to send us an email, so we can look at your case, If you believe you have terminated it within the 14 days.
Kind regards, Sofie, Team Luxplus

Bewertet mit 2 von 5 Sternen

The purchased item has not yet…

The purchased item has not yet delivered to me till today, and I have not yet received the parcel with the product:
-- Order #: 13014771
1 x Mauboussin A La Folie EDF
£13.96 GBP
Shipping: £2.95
Total: £16.41 GBP
-- LuxPlus App tracking system (Event code 218) shows the item was sent and accepted at FEDEX (198) at ELST, 6662 NG, NL (Netherland)

-- FedEx tracking system indicates that: ---> 4th March 2025 - Out for
Delivery (Code 340);
---> 4th March 2025 - Held at
Branch (Code 290);
---> 4th March 2025 at 14:54 -
Return to Sender / Activity
(Event code 410).
{--- Shipment Details #: H01QFA0005561083 ;
{--- FIC Tracking Number:
PAR0030DK43798063401}
-- FedEx Mail Robot - 26 Feb 2025 at 14:38.
[I made a claim on 03456070809 and I submitted a claim to LuxPlus.co.uk costumer support service on this case online].
I look forward to your consideration and redress this issue related to this mishap as soon as possible.

24. Februar 2025
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

CONGRATULATIONS! We have chosen you as the winner of our competition on Trustpilot. We have inserted 100 BonusCash on your profile, which you can use on a lot of amazing products in your next order.
Thank you for your review. We appreciate you taking the time to share your opinion about Luxplus.
We wish you a good day 💝

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Hi William, We are sorry for the unfortunate experience you have had with your order. Hopefully you will be very happy with the replacement parcel that is on its way to you.
Please feel free to contact us anytime at luxplus.co.uk if you have any questions.

Bewertet mit 1 von 5 Sternen

I seem to be a victim to this scam

I seem to be a victim to this scam. I did not sign up for membership and they have been taking £8.99 from my account for months. DNU!

8. März 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Dear Jo,

Thanks for your message.
We are sorry to hear that you feel this way.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.

Please don’t hesitate to contact us if you have any further questions.

Bewertet mit 1 von 5 Sternen

Complicated replies after they take…

Complicated replies after they take your money for membership don’t bother replying to this email as I will not be reading it

7. März 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Hi Madeleine,

Thank you for your review.

I am sorry that you feel this way.

It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.

Best regards,
Anna Luxplus

Bewertet mit 1 von 5 Sternen

Also was being charged a membership of…

Also was being charged a membership of 8,95€ … WITHOUT MY KNOWLEDGE!!!! I will never buy from there again!

25. Februar 2025
Bewertung ohne vorherige Einladung
Luxplus United Kingdom-Logo

Antwort von Luxplus United Kingdom

Thank you for your review.

Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.

I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 14 days of this membership are free, afterwards it costs 8,99 per month.
You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login

Kind regards,
Team Luxplus

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