To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen
Unternehmen hat geantwortet
Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Mehr ansehen
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Mehr ansehen
Unternehmen hat geantwortet
Fraudulent and deceptive membership practices. Charged me £8.99 within their “free 30 day trial” which i unknowingly signed up for at the time of purchase. Obviously AVOID. What a business model!
Unternehmen hat geantwortet
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Vom Unternehmen geschrieben

5, Station Court, Station Road, NR9 3AY, Hethersett, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
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This is a company that will rob you misleading memberships avoid avoid
The replay from this company's customer service must be a copy and paste which I have received by email as well as on this site
crap customer service not helpful in anyway
AVOID AVOID AVOID

Antwort von Luxplus United Kingdom
Worst website ever! They charged me for a membership that i didn’t even sign up for !!! When i contacted them they said i signed up for the membership but i don’t recall doing that .They refused to give me a refund . NEVER BUY FROM THEM 🚮

Antwort von Luxplus United Kingdom
I bought some dental floss from this site and was charged a monthly fee for the next six months even though I didn't buy anything more. They said it was a "Membership fee" that I has signed up for though I do't recall this. When I complained they did cancel my membership but refused me a refund.

Antwort von Luxplus United Kingdom
SCAM!SCAM!SCAM! Do not buy from this company, you get signed up for a membership which you don’t realise you have done, I contacted them to cancel as soon as I realised this….. it took them weeks to get back to me yet they still charged me for a membership.Their customer service team were rude and non understanding. I explained I was a pensioner and didn’t realise I was signing up for a subscription and that I couldn’t afford it but they didn’t want to know, so 2 pots of cream have ended up costing me over £50 AVOID!!!! these people.

Antwort von Luxplus United Kingdom
This people are out here scamming students and everyday people of £8.99. It’s shameful
If this payment is not returned I will do a charge back with my bank

Antwort von Luxplus United Kingdom
I would strongly recommend not using this site. They have a very underhand way of doing business

Antwort von Luxplus United Kingdom
Products that are hard to find , I find here . I like a particular product and I can still source some here and it arrives fast . So I am very happy .

Antwort von Luxplus United Kingdom
I’ve had a frustrating experience with that site. Many people encounter issues with unexpected memberships and difficult customer service, especially when it comes to online shopping. It's important to read the terms and conditions of course before making a purchase, but it can be frustrating when these practices aren't made clear upfront.
Make it CLEAR for people and do your business properly and professionally!!!!!!!

Antwort von Luxplus United Kingdom
Ridiculous site. They did send the product but it signs you up for a membership and takes payment 2 weeks later without any reminders. They then refuse to refund the membership. And to be honest they are wildly rude over customer support. Scam tactics to rip off customers for a service they did not realise what they are being signed up. I was only looking for a refill of sanitiser gel, ended up probably paying around 20 quid for it

Antwort von Luxplus United Kingdom
Incorrect product described and received was advised they would send a return label and still waiting 5 days with no further reply to my many emails sent

Antwort von Luxplus United Kingdom
The worst website and more than that the worst customer care service: I was made a member and was told will get my package within 2 days, it’s been more than 9 days, and I can’t even track my package, more than getting scammed of £65 pounds, the worst part there customer service, you write to them chat with them or email them, you are not getting any reply from anywhere. If they does this after making you the member, imagine what this company would do to non members.
Order number: 13423120
FIC Tracking Number: PAR0030DK24763808001
Tracking Number:H01QFA0005563520

Antwort von Luxplus United Kingdom
I don't believe how this company is getting away with the way you have to sign up for a membership .costing 8.99 a month .when you order of their website .no way is that explained clearly .I wondered what on earth it was coming out of my account .luckily I've cancelled it and only lost one payment off 8.99
.I wished I'd read the reviews before I'd ordered .because didn't get the item that much cheaper with adding postage ..what an absolute con ..what ever you do don't order off this website .

Antwort von Luxplus United Kingdom
This is one of the fraudulent company operating in the UK. Please don't visit their website or buy their product. Please stay clear. Buying their product is a trap because the price will look cheap but you may end up paying £9 monthly for a long time before you detect it in your bank statement.

Antwort von Luxplus United Kingdom
I bought an aftershave from them which had a big chip out of the side of it when received but I decided to keep it as it was hassle to send it back. Then a few days later I noticed £8.99 had been taken from my bank account that I knew nothing about. I emailed them and eventually got a reply from them, I sent 2 replies asking what this was only to be told it was for a membership that again I knew nothing about. I asked for that to be cancelled and my £8.99 to be refunded only to be told it couldn’t be refunded as over the 14 days. If they had of replied to me earlier and told me this it would have been within their time. Last time I’ll be ordering from them

Antwort von Luxplus United Kingdom
Bought one product then found 8.99 coming out of my account a month later for a subscription I wasn't aware I had signed up for !! Fuming!! Not clear AT ALL

Antwort von Luxplus United Kingdom
I also have been charged £8.99 subscription since 11/02/2025 I cancelled within your 14day free period yet you are still charging me the £8.99 subscription fee which I did not ask for my purchase alone was a deodorant that was over £20 then I find out you are charging me an extra £8.99 subscription fee I am a pensioner I'm disgusted at your customer service I would not recommend this company.

Antwort von Luxplus United Kingdom
The purchased item has not yet delivered to me till today, and I have not yet received the parcel with the product:
-- Order #: 13014771
1 x Mauboussin A La Folie EDF
£13.96 GBP
Shipping: £2.95
Total: £16.41 GBP
-- LuxPlus App tracking system (Event code 218) shows the item was sent and accepted at FEDEX (198) at ELST, 6662 NG, NL (Netherland)
-- FedEx tracking system indicates that: ---> 4th March 2025 - Out for
Delivery (Code 340);
---> 4th March 2025 - Held at
Branch (Code 290);
---> 4th March 2025 at 14:54 -
Return to Sender / Activity
(Event code 410).
{--- Shipment Details #: H01QFA0005561083 ;
{--- FIC Tracking Number:
PAR0030DK43798063401}
-- FedEx Mail Robot - 26 Feb 2025 at 14:38.
[I made a claim on 03456070809 and I submitted a claim to LuxPlus.co.uk costumer support service on this case online].
I look forward to your consideration and redress this issue related to this mishap as soon as possible.

Antwort von Luxplus United Kingdom
I seem to be a victim to this scam. I did not sign up for membership and they have been taking £8.99 from my account for months. DNU!

Antwort von Luxplus United Kingdom
Complicated replies after they take your money for membership don’t bother replying to this email as I will not be reading it

Antwort von Luxplus United Kingdom
Also was being charged a membership of 8,95€ … WITHOUT MY KNOWLEDGE!!!! I will never buy from there again!

Antwort von Luxplus United Kingdom
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