To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen
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Das sagen Bewerter
Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Mehr ansehen
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Mehr ansehen
Unternehmen hat geantwortet
Fraudulent and deceptive membership practices. Charged me £8.99 within their “free 30 day trial” which i unknowingly signed up for at the time of purchase. Obviously AVOID. What a business model!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Vom Unternehmen geschrieben
Kontaktinformationen
5, Station Court, Station Road, NR9 3AY, Hethersett, Vereinigtes Königreich
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Mangelhaft
2081 Bewertungen
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Robbing Bastards of a company take…
WARNING ‼️ Robbing Bastards of a company take money for a membership that you are not even aware that you sign up for or don’t use even after it’s cancelled not refunded money after cancellation was processed customer service are very rude and need training. STAY CLEAR
EDIT - My membership was cancelled on the 13th December and money taken on the 20th after cancellation I know how it works you rob customers clearly read the previous reviews disgusting way to run a company and customer service need training
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Caroline, I am really sorry to hear you have had a negative experience with us,
so let me explain how our membership works:
When you first placed your order with Luxplus, you shopped at our member prices. These are our lowest prices and are available through our Luxplus Membership. The first 14 days are completely free, and after that, the membership continues automatically at 8.99 GBP per month, but you can cancel it at any time with just a few clicks.
If you prefer not to have a membership, you can also shop at normal prices without any ongoing subscription.
Merry Christmas and kind regards,
Frida, Team Luxplus 🎄
Luxplus - I lost £80. doesnt bill you, just takes your money each month.
I agree with others - I did not notice £8.99 Luxplus were taking money each month. I lost £80. All other subscriptions I get an reminder email before they take money followed by confirmation they took money. Why does Luxplus not do this? We should get a bill even if it is digital email. It should be the law. It is obvious that they are taking advantage of customers and I cant understand why this is allowed. Luxplus is here to show us how bad the world of business is. Appalling. What would an online poll for people charged like this show - how many of us have been tricked by their lack of comms? Do not use this company. I forgot there was a trial and they shamefully did not remind me. Shame on you who own Luxplus.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Anon,
Super sorry for the late response, I am afraid your review got lost :((
We are very sorry to hear that you have had a bad experience with us and it has led you to feel this way about us. We really don't want any of our customers and members to feel misled. Whenever you order with our member prices and therefore start your free trial, we are informing that you have started the trial and that it is 14 days. Of course we understand that this can be overlooked, so we do our best to improve our communication on that front so we are as transparent as possible.
I would love to have a closer look at your problem, so I have requested your contact info so we can speak on the matter and figure out where it went wrong, how we'll solve it and what we can do to improve to avoid these situations in the future.
Again sorry for the delayed response..
Looking forward to hearing more from you!
Kind regards,
Manuel - Team Luxplus
DO NOT USE !!!!!
DO NOT USE !!!!!! They will scam you and take all your money !!!!!!
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hello Helen,
Thank you for your feedback.
I completely understand that it can be surprising to see a charge if you weren’t aware of the membership — so let me explain how it works.
When you first placed your order with Luxplus, you shopped at our member prices. These are our lowest prices and are available through our Luxplus Membership. The first 14 days are completely free, and after that, the membership continues automatically at 8.99 GBP per month — but you can cancel it at any time with just a few clicks.
If you prefer not to have a membership, you can also shop at normal prices without any ongoing subscription.
Should you want to come back, I have listed our exclusive benfeits you can enjoy by being a member:
· Big savings all year round – member prices that feel like a sale every single day
· Access to 20,000+ products – from beauty and wellness to daily essentials
· Top brands and new trends – from timeless favourites to tomorrow’s bestsellers
· Free delivery on all orders (or low-cost options you can choose yourself)
· BeautyCash rewards – earn up to 4% back on every order
· Extra loyalty discounts – up to 20% off your favourite brand each month
Feel free get back to me, should you have any further questions.
1 item that cost me £9 has technically…
1 item that cost me £9 has technically cost me £36.68! They catch you with FREE TRIAL then with no further notice for the subscription. I have trawled through my emails for confirmation, NOTHING...then only noticing in my bank account today the last 3 months have 'TAKEN' £8.99 for subscription, this is robbery. I have never used this company before, and will never again, normally would use 'All Beauty' their service is lawful and not a rip off. Then having to chat with a Robot just depicts the kind of company this is.... I do expect a full refund of £26.97 and will not accept a 'generic' AI reply that all dissatisfied people have received on this site. LUXPLUS, you seriously need to take on board all these reviews as they are significant to your underhanded cunning trading. Trading standards are being notified. Disgusting practice for a company to operate.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Yvonne, I am sorry you have had a negative experience with us.
As a Luxplus member, you get access to thousands of beauty products - from everyday essentials to premium brands - all at discounted member prices. You also enjoy free shipping on every order and earn BeautyCash, which you can use as a discount on future purchases.
Your membership begins with a 14-day free trial (Beauty Sampler), where you get free shipping on your first order and start earning BeautyCash. After the trial, you can move up through our membership levels, each offering additional benefits.
Kind regards,
Frida, Team Luxplus
Why was I charged £8.99
Why was I charged £8.99? This is blatant fraud. I demand that the company refund my money and remove me from membership.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hello Huyen,
Thank you so much for your review!
I totally get that seeing a charge when you weren’t expecting one can be a bit surprising — so I’d love to explain how it works.
When you first placed your order with Luxplus, you enjoyed our special member prices. These are our best prices, available through the Luxplus Membership. The first 14 days are completely free, and after that, the membership continues automatically at 8.99 GBP per month — but don’t worry, you can cancel anytime with just a few clicks.
If you decide to come back, here are some awesome benefits you’ll get as a member:
· Great savings all year round – member prices that feel like a sale every day
· Access to 20,000+ products – from beauty and wellness to daily essentials
· Top brands and the latest trends – from timeless favourites to tomorrow’s bestsellers
· Free delivery on all orders (or affordable options you can choose yourself)
· BeautyCash rewards – earn up to 4% back on every order
· Extra loyalty discounts – up to 20% off your favourite brand each month
We’re here if you have any questions or need help with anything!
Customer care reached out to me after…
Customer care reached out to me after reading my review, and my complaint was dealt with in a sensitive and reasonable manner, and a refund was given for faulty product.
It is a shame I had such a bad experience in October but at least this is now resolved for me so thank you Anna for doing so.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Jazmin,
We're so happy to hear that we could help you with the issue.
Thank you so much for your kind review!
Wishing you a wonderful Christmas!
This company is a scam
This company is a scam. They have been taking money from my account via paypal without my consent or knowledge since Sep 2023. I recently became aware of it and cancelled the recurring payment they'd set up fraudulently. Don't buy from them.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Dear Eugenie
Thank you for your review
We are sorry to hear about your experience and fully understand your frustration.
It appears that the case concerns an active membership, which is automatically created when purchasing at the membership price. Since the membership has not been cancelled, the recurring payments have therefore continued as usual.
In order for us to investigate the matter further and ensure that everything is handled correctly, we have requested additional information from you. This will help us find your profile and clarify what might possibly have gone wrong.
We hope you will get back to us with the necessary information so that we can resolve the matter as quickly as possible.
Kind regards
Anna from Luxplus.uk
I have been using Luxplus for years
I have been using Luxplus for years and have been very happy with their service. If the package got lost or damaged due to post office failure I received full compensation. There is a membership fee involved which makes sense as thanks to this you receive various discounts and offers.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Silvie,
Thank you for your kind words and your long-time support! 🌸
We’re glad you’re happy with our service and the membership benefits.
Best regards,
Signe, Team Luxplus
The membership subscription £8.99
The membership subscription £8.99
I am still in the 14 days free trial.
They grab this £8.99 already!!!!!!!
my purchase on 24/11/2025, grab my £8.99 on 8/12/2025 mid of the day
it should take this payment on 9/12/2025.
Not good at all!!!Refund !!!!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hello Teresa
Thank you for your review.
We are sincerely sorry that you have had an experience that made you feel cheated. That is definitely not our intention with the membership, which is developed to give our customers the opportunity to gain extra benefits and savings – not to create frustration.
We have requested further information as we would very much like to help you proceed with the matter and find a solution.
We really hope that you will respond with the necessary information so we can continue to assist you. Our goal is always to ensure that our customers feel heard and get the help they need.
Best regards,
Signe, Team Luxplus
Cash cow
This company is making a fortune from gullible old people like me. I unfortunately got tied into there membership scam and have unknowingly been paying the fees for months until I realised what was happening, I got in touch with Luxplus who investigated and said they were going to refund some of the contributions I had me. That was two weeks ago and nothing has been refunded and other contact since
I have realised it has been my mistake regarding the refund payment, Luxplus have did what they said and I have the refund and I thank them for that, so I have upped the rating to three stars for their customer support.
But I still think they have an issue with the signing up for the membership, it is too easy to forget like I did.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi, thank you for your review.
We are sorry to hear that you’ve had a negative experience. We are currently experiencing an unusually high volume of inquiries and are doing our best to respond as quickly as possible.
We have requested further information, as we would very much like to help you move forward with the matter and find a solution.
We truly hope you will provide the necessary details so we can continue to assist you. Our goal is always to ensure that our customers feel heard and receive the help they need.
Best regards,
Signe, Team Luxplus
Scam
My daughter asked me buy a perfume from this company and they keep taking 8.9 9 a month from my account, for membership I didn’t ask for it
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hello Jayaprakash
Thank you for your review.
We are sorry that you feel cheated in connection with your purchase.
The amount of £8.99 concerns a membership. When purchasing at the membership price, you are automatically charged for the membership after 30 days.
We have requested further information as we would very much like to help you proceed with the matter and find a solution.
We really hope that you will respond with the necessary information so we can continue to assist you. Our goal is always to ensure that our customers feel heard and get the help they need.
Regards, Luxplus
You will be tied into a paid subscription with no warning!
Item arrived and was reasonably priced, however the website ties you into a monthly paid membership without clearly advising you that this is the case. I certainly didn't see it mentioned anywhere or would have bought from elsewhere so clearly not very well advertised, if at all. Never had this with any other website I've used.
Definitely one to avoid unless they they become more transparent with their customers.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Martyn
Thank you for your review.
We are sincerely sorry that you have had an experience that made you feel cheated. That is definitely not our intention with the membership, which is developed to give our customers the opportunity to gain extra benefits and savings – not to create frustration.
When we review your purchase, we can see that you accepted a membership in connection with the order. Therefore, a payment is automatically made after 30 days, as also stated in the membership terms. On our website, we clearly inform that you can choose to buy either at the regular price or the membership price, which includes the membership. We always try to provide clear and transparent information so that our customers can make an informed choice.
We have of course canceled your membership immediately, and you will not be charged further. If you have any questions, need help, or want a more detailed explanation, you are very welcome to contact our customer service. We would be happy to assist you further and ensure that you have a good experience with us going forward.
Best regards, Anna from Luxplus
Beware of the £8.99 monthly subscription membership.
I was happy with the aftershave i bought from Luxplus after an easy online purchase but then i noticed another £8.99 was taken out of my bank account.
After checking back on the Luxplus site, the cheeky sods automatically sign you up for a subscription membership.
Talk about taking liberty’s.
God knows how many don’t realise they have signed up to a monthly subscription.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Dan,
Thank you for your review and for sharing your experience – we’re sorry to hear about it.
We understand that it can be surprising to see a charge if you weren’t aware of the membership.
We would like to look into this further and assist you. We have sent you a request – could you please respond to it and provide your details, such as your order number and contact information, so that we can review the matter and see how we can resolve the situation?
We look forward to helping you.
Best regards,
Signe, Team Luxplus
They fooled me too
They fooled me too. It's obviously profitable to scam customers this way. I filed a complaint (Adroit), maybe you should too?
Actually, I think they play with certain words for example: Campaign prices and member prices are for members only. You will automatically become a member when buying at member price.
So, we buy at campaign price and become a member, although it says in the text that we buy at member price?? Which way is it?
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Ceho,
Thank you for your review. We’re sorry to hear about your experience and want to reassure you that we always make sure customers give their clear consent before any charges. All the membership details, including pricing and renewal info, are clearly shared during checkout. Also, you can always choose to purchase our products at the normal price without a membership. If you want more information about this, you can read our Membership Conditions on Luxplus.co.uk or contact our member service.
Kind regards,
Maaike, Team Luxplus
Opaque company
Opaque company. Subscription model was never explained. Stay clear.
24. November 2025
Bewertung ohne vorherige Einladung
0 STARS
0 STARS!
SCAMMERS !!!!!
Like all other people they charged me for membership 8,99£ without my knowledge!!!!
AVOID!!!!!
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Patrycja,
Thank you for your feedback.
It looks like your order was placed using our member price rather than the regular price. By selecting the member price, you also joined our exclusive Luxplus membership the first 30 days are completely free, and after that, it renews automatically for 8.99 per month.
We have requested information from you so we can look into the matter and see what went wrong.
Please get back to us with your information so we can look into this and go further with a solution.
We look forward hearing from you.
Warning! Scammers!
Warning! Scammers!
After purchase they will charge your bank account £8.99 a month for some unexisting "subscription"!
SCAM ALERT!
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Maciej,
Thank you for your review.
I can see that you have made your purchase at our member price instead of normal price. When choosing member price, you also sign up for our exclusive Luxplus membership where the first 30 days are free, and after that the membership continues automatically at 8.99 per month.
A Luxplus membership offers great discounts all year round on more than 20,000 products – from beauty and wellness to everyday household essentials. As a member, you can enjoy prices that feel like a sale every single day.
Our members also enjoy:
• Free delivery on all orders (or low-cost delivery options of your choice)
• Access to top brands and the latest trends – from beloved bestsellers to tomorrow’s favourites
• BeautyCash rewards – earn up to 4% back on every order and use it as a discount on your next purchase
• Extra loyalty benefits – up to 20% off your favourite brand each month
If you don’t feel like signing up for a membership, we always offer to shop at regular prices without a membership as well.
We always strive to communicate it clearly during checkout and on our website, and we appreciate your feedback as it helps us continue to improve.
Kind regards,
Maaike, Team Luxplus
If I could I will gave -1000stars .They…
If I could I will gave -1000stars .They took 11 payments of £8.99 each without any reminder. RUBBISH!!!AVOID!!!
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Beata, we try to be as transparent as possible about the membership, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
Please don’t hesitate to reach out if there’s anything else we can assist you with - Team Luxplus.
I ordered 1 item off this site and…
I ordered 1 item off this site and somehow ended up paying monthly for a subscription I didn't even know I had. I have been paying it for months and only by accident realised today. £8.99 a month for months beware!!! Note the response below. This is not made clear on the website at the time of ordering nor did I get any communication confirming membership set up! Buyer beware of using this company!
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Deborah,
Thank you for your feedback. We’re sorry to hear about your experience. Our website and terms do include information regarding subscriptions, and membership fees are automatically renewed unless cancelled. We recommend checking your account settings to manage or cancel any ongoing subscriptions.
We try to be as transparent as possible, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
We appreciate your comments, as they help us clarify information for future customers.
Arrived quickly and as ordered
24. September 2025
Antwort von Luxplus United Kingdom
Hi Lucy, we are glad that the shipment of your order went smoothly. Enjoy your order!
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