Luxplus United Kingdom Bewertungen 

Antwort von Luxplus United Kingdom

10. Feb. 2026

Hello Jennifer,

Thank you for your review.

I am very sorry that your package has not been delivered yet. We have initiated a search for the case, and will get back to you as soon as the distributor has responded to us.

I am sorry that we have not responded to you yet. We are extraordinarily busy at the moment, but we are doing everything we can to respond to our customers as quickly as possible.

However, I can see that my colleague has replied to you, and initiated a search.

Best regards
Merna, Luxplus

Antwort von Luxplus United Kingdom

31. Jan. 2026

Hi 👋

Thank you so much for the 5-star review ⭐⭐⭐⭐⭐ — we really appreciate it!

We’re happy to hear that you found the membership setup clear and transparent 😊 Making it easy to cancel directly from the front page is very important to us, so it’s great to hear that worked smoothly for you 👍

You’re absolutely right — the membership isn’t necessarily for everyone, and many customers choose to use it only in the months they place an order. We’re glad that flexibility makes sense to you 💬

Thanks again for your thoughtful feedback, and we hope to see you again whenever it fits your needs 🧺✨

Best regards Anna from Luxplus

Antwort von Luxplus United Kingdom

31. Jan. 2026

Hej Helene, og tak fordi du tog dig tid til at dele din oplevelse ⭐

Det er vi oprigtigt kede af at høre, og det er bestemt ikke den oplevelse, vi ønsker, at vores brugere skal have.

For at vi kan undersøge sagen nærmere og finde den relevante profil i vores system, har vi derfor anmodet om flere oplysninger via Trustpilot. Så snart vi modtager disse, står vi klar til at hjælpe dig videre 🙏

Vi vil samtidig gerne præcisere, at vores abonnement er gratis og uden binding at afmelde. Opsigelse kan foretages direkte via din konto, og der er ingen krav om fortsat medlemskab.

Vi håber, du vil vende tilbage til os via Trustpilot, så vi sammen kan finde en løsning og sikre, at alt bliver håndteret korrekt 💬

Med venlig hilsen Anna fra Luxplus
Kundeservice-teamet 💙

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi,

Thank you for your feedback, we really appreciate it. It is certainly not our intention for anyone to feel misled!

We’re sorry to hear that the membership was not clear enough during the ordering process. Information about the membership and the 14-day cancellation right is included when you place your order, a confirmation mail as well in our terms, but we take your experience seriously and will use it to review how we can make this even clearer going forward.🧐

We’re glad to hear that the cancellation process itself was easy for you.🤗

Best regards,
Anna, Luxplus🌺

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Anna,

I understand completely that it is frustrating to see money being deducted from your account without knowing why.

For clarity, a Luxplus membership is only activated when it’s actively accepted during a purchase. It starts with a free 14-day trial and only continues at €8.99 per month if it isn’t cancelled within that period.

We have send you a message, so we can look further into this together.

Kind regards,
Frida, Team Luxplus

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Pola,

I am really sorry you have had a negative experience, and I understand this is a frustration situation.

When you order for the member price instead of the normal price a membership is added which is free for the first 14 days whereafter it is 8,99 per month until it is cancelled. With this membership you get each time more membership benefits to use on your orders.

We have send you a message, so we can look into this further together.

Kind regards,
Frida, Team Luxplus

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Annick,

I’m really sorry to hear about the trouble you’ve experienced. I can understand how upsetting it must be to see unexpected charges. However, the fact that you're being deducted twice a month may indicate that you have two active membership.

I completely understand that this situation feels frustrating, and I’d really like to help get it sorted. I’ve reached out privately so we can go through your case in detail and find a solution as quickly as possible.

For clarity, a Luxplus membership is only activated when it’s actively accepted during a purchase. It starts with a free 14-day trial and only continues at €8.99 per month if it isn’t cancelled within that period.

Thanks for your patience, and I hope we can resolve this for you soon.

Kind regards,
Maaike - Team Luxplus

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Linda🌸

Thank you so much for your kind words and for being a loyal customer for many years – it truly means a lot to us 🙏

We’re very happy to hear that you’ve consistently had excellent experiences with our service, and we look forward to welcoming you again many times in the future 🌟

Best regards
Anna
Luxplus

Antwort von Luxplus United Kingdom

Aktualisiert am 27. Jan. 2026

Hi kk,

Thanks for taking the time to leave a review! And I am sorry that this has been a confusing and frustrating experience for you. This is obviously not the experience we want our members to have.

When you order for the member price instead of the normal price a membership is added which is free for the first 14 days whereafter it is 8,99 per month until it is cancelled. With this membership you get each time more membership benefits to use on your orders. 🎁

We've contacted you through mail and explained the situation for you. I hope this has brought you the clarity you needed! If necessary, we'll of course assist you further. 😊

Kind regards,
Maaike, Team Luxplus

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Anita,
Thank you for your review and for bringing this situation to our attention.

I am very sorry that your package has been delayed, and I fully understand that this can be frustrating. I can see that my colleague has already been in contact with the distributor to investigate the matter further, and we are currently awaiting their feedback.

As soon as we receive an update from the distributor, we will of course get back to you with more information about the delivery and the next steps. We are closely monitoring the case to ensure that it is resolved as quickly as possible.

Thank you for your patience while we investigate the matter. You are always welcome to contact us again if you have any further questions in the meantime.
Merna, Luxplus

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Hannah

Thank you for taking the time to leave a review. We’re sorry to hear that your experience has been disappointing, and we’d like to understand what has happened in more detail.

We take feedback like this very seriously 🔍 A Luxplus membership is only established when it is actively accepted during a purchase, and any cancellation should always be processed accordingly. If there has been any misunderstanding or unexpected charge after a cancellation, we would appreciate the chance to look into this further.

To help us do so, we kindly ask that you share a few more details with us here on Trustpilot ✍️ This will allow us to review your case thoroughly and provide a clear response.

We hope you’ll give us the opportunity to clarify the situation and work toward a proper resolution 🤝

Best regards
Anna
Luxplus

Antwort von Luxplus United Kingdom

26. Jan. 2026

Hi Alexandra

Thank you for sharing your experience. We’re sorry to hear that you’ve had such a frustrating experience, and we’d like to look into this matter more closely.

We take situations like this very seriously 🔍 A Luxplus membership is only created when it is actively accepted during a purchase, and any cancellation should of course be respected. If there has been any confusion or error regarding charges after a cancellation, we would like the opportunity to investigate this further.

To do so, we kindly ask that you provide us with additional information directly here on Trustpilot ✍️, so we can review your case in detail and give you a clear explanation.

We hope you’ll allow us the chance to clarify the situation and help resolve this correctly 🤝

Best regards
Anna
Luxplus

Antwort von Luxplus United Kingdom

12. Jan. 2026

Hi Everita,

Thank you for your kind review and for sharing your experience with us! We’re very glad to hear that you were happy with the communication and support you received from our team. 😊

We always aim to communicate our policies as clearly as possible and truly appreciate you for taking the time to share your perspective. Thanks again for your trust and for choosing Luxplus!🌸

Kind regards,
Team Luxplus

Antwort von Luxplus United Kingdom

9. Jan. 2026

Hi Balaji,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Luxplus is an online webshop where customers can choose to shop at either regular prices or discounted member prices. When an order is placed at the member price, a Luxplus membership is created on the account, which includes a 14-day free trial and then renews at £8.99 per month unless cancelled. In your case, it appears that your order was placed using member prices, which activated the membership and allowed you to save on your purchase.

This is also included in your order confirmation the first time you place an order, where it is clearly stated that a “membership” has been added.

I have immediately requested your details so we can find a solution and go through an explanation together via email.

Have a very nice day.

Best regards,
Team Luxplus

Antwort von Luxplus United Kingdom

8. Jan. 2026

Hi Emma

Thank you so much for your nice feedback.

We’re pleased to hear that you found our pricing options and free trial terms clear throughout the purchasing process, and that cancelling the trial worked smoothly for you. It’s also great to know that your order arrived as expected and that you’re happy with your purchase. 

It really means so much to us to hear that you are satisfied with Luxplus and our products. It makes us so happy.

Don’t hesitate to get in touch if we can help you with anything else.

Wish you a wonderful day!

Kind regards, 
Luxplus

Antwort von Luxplus United Kingdom

15. Jan. 2026

Hi Sophie,

I am very very sorry for our late response, for some reason some reviews got lost and we've only noticed them now - our mistake! :((

We would never want our members to feel duped into getting our subscription! We try to make it clear before buying with our member prices that your free trial will start right after, which is also why it showed up as £0.00 whenever you made your first purchase. We wouldn't want anyone to think they'd be paying straight away. A miscommunication like this can unfortunately happen, but we do our best to avoid these situations so we are very sorry and we'll look into our signup process to make sure it doesn't happen in the future.

We'd never ever want to be rude on mail, so I am very sorry that we've come across this way to you! 😣

I have requested your contact info so we can look into the problem!

Kind regards,
Manuel - Team Luxplus

Antwort von Luxplus United Kingdom

29. Dez. 2025

Hi Lollyp

Thank you for your review and for sharing your experience!

We appreciate you pointing out that our service is clearly presented as a membership, with transparent pricing, trial details, and easy cancellation✨
We’re glad to hear that you’ve had a positive experience with us, and we truly appreciate you sharing your perspective. Thank you for shopping at Luxplus 💖
Kind regards,
Alessandra- Team Luxplus

Antwort von Luxplus United Kingdom

29. Dez. 2025

Dear Khattab,
We’re sorry to hear about your experience and appreciate you sharing your feedback. Luxplus is an online webshop where customers can choose to shop at either normal prices or discounted member prices. When an order is placed at the member price, a Luxplus membership is created on the account, which includes a 14-day free trial and then renews at £8.99 per month unless cancelled. In your case, it appears your order was placed using member prices, which activated the membership and allowed you to save on your purchase.

 Of course we will be happy to help you further. We have reached out to you via email to provide further assistance and ensure everything is resolved correctly.

Kind regards,
Maaike, Team Luxplus

Antwort von Luxplus United Kingdom

Aktualisiert am 29. Dez. 2025

Hi Louse

We’re sorry to hear that your experience didn’t meet your expectations. We always aim to be as clear as possible about our membership, with information shown throughout the website and during checkout.

As the membership wasn’t cancelled within the trial period, we’re unfortunately unable to offer a refund. That said, we truly appreciate your feedback and will take it into account moving forward 💖

Wishing you a nice day,
Alessandra- Team Luxplus

Antwort von Luxplus United Kingdom

27. Dez. 2025

Hello Rachel,

Thank you for reaching out and for explaining the situation in detail. We completely understand how concerning and frustrating this must feel, especially after you believed the membership had already been cancelled. We are very sorry for the inconvenience this has caused you.

When a membership is cancelled, the cancellation is registered in our system along with the exact date and time. A confirmation email is also sent to confirm that the cancellation has been successfully processed. For this reason, we always recommend contacting us immediately if you experience any issues with cancelling your membership, so that we can assist you as quickly as possible.

To ensure that we can look into this properly and help you further, we have now requested additional information from our customer information team. Once we have reviewed this, we will be able to investigate what may have happened and take the matter further.

Thank you for your patience and for bringing this to our attention. We truly appreciate you contacting us, and we will get back to you as soon as we have more information.

Kind regards,
Wilde
Luxplus