To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fraudulent and deceptive membership practices. Charged me £8.99 within their “free 30 day trial” which i unknowingly signed up for at the time of purchase. Obviously AVOID. What a business model!
Unternehmen hat geantwortet
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Mehr ansehen
Unternehmen hat geantwortet
LuxPlus set up Stealth subscription charges after making a purchase. I don’t understand why this retailer won’t just be straightforward and clearly state that you will be entered into a subscription i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Vom Unternehmen geschrieben
Kontaktinformationen
5, Station Court, Station Road, NR9 3AY, Hethersett, Vereinigtes Königreich
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Mangelhaft
2080 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
One item in my order arrived spilled
One item in my order arrived spilled. I reached out to the customer service and Luxplus refunded that item which I appreciate
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Barakat,
Thank you so much for your kind feedback 😊✨
We're sorry to hear that one of the items in your order arrived spilled, but we're glad our customer service team was able to resolve the issue for you! 💫We truly appreciate your understanding and are happy to hear you were satisfied with the support you received 💜
Kind regards,
Nathalie – Team Luxplus 🌸
Just noticed these guys have been…
Just noticed these guys have been taking an unauthorised £8.99 a monthly from my bank for 5 months now. Disgusting service, very sly behaviour, will be taking my reports further, never going back to purchase again on luxplus.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Chris,
Thank you for taking the time to share your experience with us. 🌸
We're sorry to hear that you felt the membership wasn't made clear. We completely understand your frustration, and we're sorry that this has been your impression. 💗
Luxplus is a members-only club where a subscription provides access to exclusive member prices and a range of additional benefits. ✨ We provide information about the membership at several stages during the checkout process, including on the product pages, in the shopping basket, and in the order confirmation sent by email. 📩
Customers also have the option to shop without a membership by purchasing at the regular prices, allowing everyone to choose the option that suits them best. 🌼
We would like to get a chance to check whether your membership has been cancelled correctly. If you could provide your details (e-mail address and phone number) on Trustpilot, we'd be happy to look into this for you.💕
Thank you for your feedback. 🙏 We take comments like yours seriously and use them to continuously improve our communication and service.
Kind regards,
Nathalie – Team Luxplus 🌸
Dangerous company and a pointless reply.
Dangerous company. Allergy Risks. I ordered a perfume from them that took two months to arrive. On arrival I used it ...... what a mistake. I have had a dreadful allergic reaction that simply will not go away. I have raised red spots all over my neck and chest area, it is painful, and itchy. The company have refused to give me the ingredients list, the manufacturer's name or contact details or assist me, or refund me in any way at all. They are a dreadful company. As the company's head office is in Denmark, I highly recommend any complaints copy in the Danish Trading standards. Their email is jura 'at' naevneneshus.dk.
UPDATE: Despite the reply to the review, the company still has not provided either the name of the manufacturer OR the ingredients list. This is a serious breach of UK Health and Safety Law, not to mention seriously unethical and highly risky. Someone could DIE from this practice. I cannot believe the Danish Health and Safety body would allow this? Unbelievable.
FURTHER UPDATE: LuxPlus have finally provided the website of the company and the ingredients list by email. ONLY as a result of two negative reviews and an email to the Danish Health and Safety Body about them! Needless to say, it should NOT take that amount of effort to secure the most basic of information about a product.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Colette,
Thank you for taking the time to share your feedback with us 🙏
We are sorry to hear that your order took longer than expected to arrive and that you experienced an allergic reaction after using the perfume. We understand that this has been an upsetting experience. 😔
We appreciate that every person’s skin can respond differently to cosmetic and fragrance products. Even products that have been thoroughly assessed and meet all required safety standards may not be suitable for every individual, as sensitivities and reactions can vary from person to person.💫
As stated in our FAQ, we always recommend reviewing the product information and ingredients before use. Unfortunately, an individual sensitivity or reaction to an ingredient that is listed by the manufacturer does not necessarily mean that the product is defective or that there is an issue with its quality.
We have provided additional information via e-mail.
We understand that this has been a disappointing experience and regret that we have not been able to meet your expectations on this occasion. We appreciate you taking the time to share your perspective and sincerely hope you are feeling better. 💐
Kind regards,
Nathalie - Team Luxplus 🌸
Har pludselig et medlemskab som ikke er…
Har pludselig et medlemskab som ikke er til at komme ud af. Svindoel.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hej Kaja
Tak fordi du har delt din oplevelse.
Det er ærgerligt at læse, at du har fået dette indtryk. Vi har forsøgt at finde et medlemskab ud fra de oplysninger, vi har til rådighed, men det har desværre ikke været muligt. Derfor har vi sendt dig en besked via Trustpilot og bedt om lidt flere oplysninger, så vi kan undersøge sagen nærmere. 🔎
Vi vil gerne understrege, at et Luxplus-medlemskab kun kan oprettes, når det aktivt accepteres i forbindelse med et køb. Det er derfor ikke muligt for os at oprette et medlemskab uden kundens samtykke.
Vi vil meget gerne hjælpe med at få afklaret sagen. Hvis du svarer på vores besked via Trustpilot med de ønskede oplysninger, undersøger vi sagen hurtigst muligt. 🤝
Vi ser frem til at høre fra dig.
Med venlig hilsen Anna
Luxplus Kundeservice DK🌸
Do not use this company - subscription charges
Do not use this company, I bought one item for £12 and have been charged over £90 in membership charges I didn’t sign up for, they are refusing to pay them back even though I have only ordered 1 item. Said that they don’t do refunds. Keep your money and shop elsewhere
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Elaine
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been disappointing.
When placing your first order at Luxplus, you start with a 14-day free trial, giving you the chance to explore all the membership benefits. After the trial, the membership automatically renews at £8.99 per month and continues until you choose to cancel. You can cancel your membership at any time.
The membership terms, including the free trial and the monthly fee, are presented during sign-up and must be accepted before an order can be completed.
If you didn't wish to become a member, you also had the option to purchase your products at the regular retail price instead of the member price. Alternatively, you could have cancelled your membership at any time during or after the free trial if you no longer wanted to continue.
We understand that subscription services aren't for everyone, and we're sorry to hear that our membership wasn't what you expected. If you have any questions about your account or membership, our Member Service Team is always happy to help 🙏
Kind regards,
Mia - Team Luxplus
Good product (Neutral washing liquid)
Good product (Neutral washing liquid), delivered competently without being dropped.
11. Juni 2026
Antwort von Luxplus United Kingdom
Hi David
Thank you so much for your great feedback 😊✨
We’re really happy to hear that you’re satisfied with the Neutral washing liquid 🧴 and that everything arrived safely and in good condition 📦👍
It’s great to know the delivery went smoothly 🚚 and met your expectations, that’s exactly what we aim for every time 🙌
Kind regards,
Mia - Team Luxplus
Good customer service
You have to be careful to cancel the membership, but it is easily done.
Put a note in your diary to do it!
Mine was cancelled without a problem.
However - the product advertised was not what arrived unfortunately.
However, was given a full refund and did not have to return the order.
I am pleased with the customer service and this company.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi,
Thank you for sharing your experience! 💖
We’re glad to hear that you were able to cancel your membership without any issues and that our customer service could assist you with a smooth resolution, including the refund. ✨
At the same time, we’re sorry that the product you received did not match what was advertised. That’s certainly not the experience we want our customers to have.
We truly appreciate your understanding and your kind words about our customer service. Your feedback means a lot to us, and we’ll continue working to ensure a better and more consistent experience going forward. 💕
We would be happy to welcome you back another time. 🌸
Best regards,
Mia - Team Luxplus
Absolutely appalling do not buy…
Absolutely appalling do not buy anything from here! I bought something same price as shop prices online only to find £27 taking in some subscription I never signed up for……. I have taken up a dispute with my bank as the company is unhelpful and refuses to refund my money… they are fraudsters!!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Sonya,
We're sorry to hear that you are disappointed with your experience 💔
We would like to clarify that the amount charged for the membership does not match the figure mentioned in your review. According to our records, you have been charged for two membership fees totaling £17.98, while at the same time you have saved £8.43 on your purchases through the member prices.
We also strongly disagree with the claim that Luxplus is dishonest. Membership terms are clearly presented throughout the purchase journey, including alongside the member prices, in the shopping cart, in the terms and conditions (which must be accepted before completing an order), and again in the order confirmation email ✨
Membership is completely optional, and customers can always choose whether they wish to purchase at the member price with membership benefits or at the regular retail price.
We understand that memberships are not for everyone, and we are sorry to hear that it was not cancelled earlier if it was no longer wanted. We would also have appreciated the opportunity to assist you sooner had you contacted us regarding your membership.
Best regards,
Mia - Team Luxplus
Antwort von Luxplus United Kingdom
Hi Muhammad💖
Thank you for your review.
We're sorry to hear that you weren't satisfied with our return process 🌸 We'd really like to understand what went wrong and how we can improve your experience.
I've sent you an email so we can learn more about what you didn't like and see if there's anything we can do to help 💕
We look forward to hearing from you.
Kind regards,
Mia - Team Luxplus
THIEVES AND SCAMMERS!!
No stars, what a dishonest scam company!! They sign you up for a 8.99 subscription without your knowledge, they have been taking this out of my account for 18 months. I buy a lot of skincare and these payments went un noticed until today. From reading all these negative reviews all about the exact same issue, they must be positively raking it in from subscriptions people have not signed up for.
I’ve started a PayPal dispute and will be reporting them to trading standards too, shockingly bad company. I want ALL my money refunded! I’m not leaving it, thieves.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi,
Thank you for your review. We are sorry to hear about your experience.
I completely understand that an unexpected charge can be confusing and frustrating.
When placing a first order at Luxplus, customers can choose to purchase products at member prices, which activates a Luxplus membership with a 14-day free trial. After the trial period, the membership continues at £8.99 per month unless cancelled.
We would also like to clarify that information about the membership is displayed throughout the purchase journey: in a pop-up before purchase, next to the member-priced products, in the basket where customers must actively accept the membership terms, and again in the order confirmation.
Unfortunately, we have not been able to identify your customer profile based on the information in your review, so I have requested additional details via Trustpilot. Alternatively, please feel free to contact our Customer Care team directly, and we will be happy to investigate your case and assist further.
Kind regards,
Mia - Team Luxplus
They will rob you!!!
Cancel your membership, then cancel it again for good measure. I cancelled mine and still had £8.99 taken every month from December to May.
This company seems to have no problem taking your money, but when you challenge them, suddenly the blame is pushed straight back onto you. Instead of taking responsibility, they'll have you questioning whether you somehow made the mistake. Convenient, isn't it?
If you don't receive a cancellation confirmation email saying something like "Sorry to see you go," assume you're still being charged and cancel again immediately.
My experience was months of unwanted payments, zero accountability, and a customer service approach that felt more like damage control than actual help. A business that can't properly process a cancellation — or won't acknowledge one — is not a business I can recommend.
Stay well away. There are plenty of companies that deserve your money more than this one. Based on my experience, these people simply cannot be trusted.
Right I’m off to spread the word some more…
Update:
Luxplus United Kingdom flagged this review for containing harmful or illegal content.
My review is a truthful and accurate account of my experience. There a multitudes of others saying exactly the same thing.
I can hardly wait to hear the Ai response to this.
Maybe they won’t embarrass themselves further with a reply that looks and reads like every other reply to the same issue….
It seems that my review is not worthy of a response at all, which I get, there’s not much they can say, so best to keep quiet and say nothing….
Edit: reply from Luxplus….
They did it! They actually embarrassed themselves by taking no responsibility and making it my fault. Let me just remind you Luxplus, I have said it more than a dozen times I know how to cancel membership you don’t have to explain it to me.
I categorically cancelled YOU DID NOT!!
Anyway thanks for proving me right. Absolutely brilliant!!!
Footnote. LUXPLUS WILL ROB YOU!!!!
Don’t be fooled by the replies stuffed with childish, inappropriate emojis—they’re an obvious sign of AI-generated damage control, not genuine responses from real people. With the overwhelming number of awful reviews this company has racked up, it’s hard to believe they have enough staff to answer them all personally. Instead of fixing the problems customers keep reporting, they appear to be hiding behind AI-generated responses in a desperate attempt to protect their reputation. That says far more about the company than any negative review ever could.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Nikk
I’m sorry to hear about your experience, and I’d like to personally clarify the situation for you.
To clarify, when placing your first order with Luxplus, the membership includes a 14-day free trial and is clearly presented throughout the purchase journey – including on the website, at checkout, and in the order confirmation sent after purchase. If the membership is not cancelled within the trial period, it automatically continues at £8.99 per month, as agreed upon signup.
We have already been in direct contact with you via email and provided a more detailed explanation of how the membership works and how your specific case was handled.
It is always possible to cancel your membership at any time, either directly in your account or by contacting our customer service team. If you had reached out to us earlier, we would of course have assisted you immediately with cancelling it, and it’s unfortunate that this was not done sooner if you no longer wished to continue the membership.
We can confirm that your membership is cancelled.
Best regards,
Mia - Team Luxplus
SCAM
Please do not use these people
Avoid at all costs….. can only repeat what others have said and £8.99 deducted without my knowledge or consent
Is a scam!!
Delivery was also very very slow and customer service refused to help regarding hidden membership fee fees
SCAMMERS
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Val,
We’re sorry to hear about your experience, and we would like to address your concerns clearly.
Luxplus is a membership-based shopping concept where customers receive access to member prices after a 14-day free trial. This information is clearly presented during the purchase process, at checkout, and in the order confirmation.
There is no intention to hide the membership or charges, and customers can cancel their membership at any time directly in their account or by contacting our customer service team.
We can also see that during your membership period, you have saved £18.55 on your purchases, which is more than double the total membership fees charged in the same period.
We understand that you may still feel dissatisfied, but we do not accept the characterization of this as a scam, as the membership terms are clearly communicated and actively used to provide access to discounted prices.
Best regards,
Mia - Team Luxplus
Deeply dishonest - have reported to Trading Standards. Avoid.
This company is deeply dishonest. I made what I believed to be a single purchase and got a message that I would get free delivery if I signed up for membership. There was no obvious information that this involved a hefty monthly subscription and they took three such payments without sending any notification until I was alerted by PayPal. These "subscription" payments taken from my PayPal account total three times what I would have paid for postage. Plus the items I ordered took weeks to arrive and turned out to be shipped from somewhere in mainland Europe, not the UK.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi
Thank you for your feedback.
We’re sorry to hear that you are dissatisfied with your experience 💔 It is not the experience we want for our members.
We strongly disagree with the claim that Luxplus is dishonest. Membership terms are clearly and transparently presented throughout the entire purchase journey, including next to products, in the shopping cart, in the terms and conditions (which must be accepted before completing an order), and in the order confirmation email ✨
We also do not hide where we ship from. Luxplus was founded in Denmark, and all orders are shipped directly from our warehouse in Denmark 📦
Membership is optional, and customers can always choose between member price or regular price.
We have not been able to identify your account based on the information provided and have therefore requested additional details via Trustpilot so we can investigate your case further 💗
You are also very welcome to contact our customer service team directly at any time if you need further assistance.
Kind regards,
Mia - Team Luxplus
I purchased two products for my wife…
I purchased two products for my wife from them as gift and a membership was bundled into the purchase without me adding it. And I was charged 89kr for two months until I noticed it. This is as scammy as it can get! Ridiculous!
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi
Thank you for taking the time to share your feedback 💗
We’re sorry to hear that your experience felt frustrating, especially regarding the membership.
We would like to clarify that the membership details are clearly communicated throughout the purchase process, including next to the products, in the shopping cart, in the terms and conditions that must be accepted before completing the order, and in the order confirmation email.
We also want to highlight that your membership has provided clear value during the period in question. You have saved 223 SEK on product prices and 69 SEK on shipping, meaning your total savings exceed the membership cost 💸
We can also see that my colleague has already responded to your inquiry via email 💌 Please feel free to get back to him if you have any further questions , we are always happy to help 🌸
Best regards,
Mia - Team Luxplus
The item arrived and looks very good…
The item arrived and looks very good and the service was excellent many thanks again 👍,.......
4. Mai 2026
Antwort von Luxplus United Kingdom
Hi James
Thank you so much for your kind review ⭐
We’re really happy to hear that your item arrived safely and that you are pleased with both the product and our service 👍😊
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, we’re always here to help 💞
Best regards,
Mia - Team Luxplus
I did not order or receive anything
I did not order or receive anything, yet my account was charged for both a product and an ongoing subscription. Even after explaining this situation clearly, customer support has refused to issue a refund. Clearly a money stealing spam.
30. April 2026
Antwort von Luxplus United Kingdom
Hi
Thank you for your review ⭐
We are sorry to hear that you feel disappointed with your experience.
However, we can confirm that the profile, membership, and order were all registered under your name, and that the package was successfully delivered and received on 07-04-2026 📦✅ The product was purchased at a discounted member price, which allowed you to save several pounds compared to the regular retail price 💷✨
As clearly stated during checkout, the order included a membership subscription. The membership can be cancelled at any time, and we truly wish you had contacted us earlier if you did not wish to remain a member, we would have been more than happy to assist you with the cancellation 😊
If you believe that someone else placed the order using your information without your consent, we kindly recommend reporting the matter to the police, as this would be considered unauthorized use of personal information.
We always strive to provide clear information and helpful customer service and we are sorry to hear that you feel this was not your experience 💞
Best regards,
Mia - Team Luxplus
Unlike all the 1 star reviews I can read. Great Prices, great service
Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were a great price already and they quickly resolved everything. The only reason they are getting bad reviews is because people didnt read what they had clicked on to make savings. most of these people complaining will have saved more than the £8 by using the free trial. Ignore the bad reviews, use luxplus and cancel the trial like i did. great service, great prices.
Thanks to Nathalie and Wilde who helped us over email
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Zakariya
Thank you so much for your kind and detailed review 💗
We truly appreciate you taking the time to share your experience with us. We’re sorry to hear that some of your items arrived damaged, but it’s wonderful to hear that our customer support team was able to help you quickly and resolve everything for you 💬✨
We also really appreciate your thoughts on the membership and how it works.
I’ve shared your lovely feedback directly with Wilde and Nathalie, they were both very happy to hear your kind words 💕🌸
Thank you again for your support and for choosing us 💗
Best regards,
Mia - Team Luxplus
Stay away!
Bought a Christmas present in October. Was charge £8.99 per month subscription until I realised yesterday.
Legal but morally wrong to have to opt out of subscription rather than opt in. It is also unclear how you can pay the one off "normal" price as Luxplus state and make you feel stupid when emailing to complain.
In all they have had over £80 from me for a £23 bottle of perfume. Outrageous!
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the membership charges 🙏
We want to kindly clarify that information about the membership is clearly presented in several steps throughout the purchase journey. This includes a pop-up window when entering the website, on all product pages, in the shopping cart, and on the order confirmation. In addition, customers must actively tick a box confirming acceptance of the membership terms when placing their first order.
That said, we are very sorry that this was not your impression, and we understand how upsetting this situation must feel for you. It is absolutely not our intention that customers should feel misled or “stupid” when contacting us, and we sincerely regret that you feel this way 🥰
We have also tried to locate your profile based on the review, but unfortunately we are unable to identify your account from the information provided.
We truly hope you will reach out to us by email again if anything is unclear or if you need any assistance. We are more than happy to look into your case and help you further ✨
Kind regards,
Mia - Team Luxplus
PLEASE AVOID - forced subscription scammers
They think they are clever with their marketing tactics to avoid scrutiny.
I placed an order on 11 January, not knowing all this time I was paying £8.99 a month. It was only until I randomly noticed an odd transaction today in my statement, that I immediately cancelled. So that's 3-4 months worth of my money they have stolen, when I didn't use any of their services.
This is very disingenuous customer service and am willing to take it further, if need be. You should do more to let your consumers know of any active memberships, especially if they are unused.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi Michael
Thank you for your review and feedback.
We’re sorry to hear about your experience and understand your concerns regarding the charges 💗
We’d like to clarify that Luxplus offers discounted member prices, and when an order is placed using these, a membership is automatically created. It includes a 14-day free trial, after which it renews at £8.99 per month. Customers can always choose between member and regular prices.
Membership details are communicated throughout the purchase process, including next to products, in the cart, in the terms and conditions, and in the order confirmation email ✨
I haven’t been able to locate your customer profile based on your review, so I’ve reached out via Trustpilot to request a bit more information. That way, I can take a closer look and assist you further 🔍
Best regards,
Mia - Team Luxplus 💗
Good products and affordable prices
Good products and affordable prices
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Luxplus United Kingdom
Hi
Thank you so much for your 5 stars ⭐️⭐️⭐️⭐️⭐️!
We’re really happy to hear that you like our products and find our prices affordable 💖
We truly appreciate your support and hope to see you again soon 😊
Best regards,
Mia - Team Luxplus
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