To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Mehr ansehen
Unternehmen hat geantwortet
Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Mehr ansehen
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Mehr ansehen
Unternehmen hat geantwortet
Fraudulent and deceptive membership practices. Charged me £8.99 within their “free 30 day trial” which i unknowingly signed up for at the time of purchase. Obviously AVOID. What a business model!
Unternehmen hat geantwortet
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Vom Unternehmen geschrieben

5, Station Court, Station Road, NR9 3AY, Hethersett, Vereinigtes Königreich
Bittet Kunden um Bewertungen
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Like many others, we made a one-off purchase in November 2022 and it has only come to our attention now that we have a membership as our card expired and the payment was declined. I’ve seen the copy paste response from the company. Even if they followed the procedure stated in their response, it is not compliant with EU and UK consumer laws. Flawed concept and flawed process.

Antwort von Luxplus United Kingdom

Antwort von Luxplus United Kingdom
Terrible company - sold me a fake perfume and am still waiting for a reply from customer service. Then the rip you off by charging you £8.99 for a months' subscription

Antwort von Luxplus United Kingdom
Should have read reviews first , been caught out with so called membership charges never seen anything like in my life , already emailed several time and been told no refunds , managed to cancel it
£8.99 down , absolutely disgraceful.

Antwort von Luxplus United Kingdom
Jeg forstår stadigvæk ikke hvordan jeg kan blive medlem uden min samtykke men det er jeg blevet og de har trukket pengene tyveri handler aldrig hos jer igen

Antwort von Luxplus United Kingdom
This company is a SCAM, so positive reviews will have been written by themselves.
When you buy from Luxplus FROM THAT POINT the company will automatically take £8.99 from your credit card, but this WILL NOT BE OBVIOUS at the point of sale.
Beware of this unscrupulous company.

Antwort von Luxplus United Kingdom
“I absolutely love shopping at Luxplus! The delivery is incredibly fast. Everything is carefully packed, the prices are fantastic, and the products are simply beautiful. I’m beyond satisfied and would highly recommend them to anyone!”

Antwort von Luxplus United Kingdom
Scam prices
Checking my online banking I noticed charges for 8.99 honestly can't remember ever ordering off the site but going by other comments been charged 3 months in a row tried contacting them only to be chatting to a bot there is no number to call to speak to anyone and email has been sent to try and resolve other comments seem to state it's clearly stated on their site however with so many people having the same complaint regarding the charges I would like to think they would at the very least take that feedback on board. I don't recall using the website to order something but I would absolutely not sign up to be paying 8.99 a month for a website unless I was intending to use it very frequently as I'm sure the other complaints would agree. I find it absolutely shocking that there is no contact number to call in order to chat to customer service to resolve any issues customers may have or a live chat.

Antwort von Luxplus United Kingdom
Thought I'd give this business a try how wrong was I after waiting weeks for my delivery it was then left lost of stolen I don't know as I never received it so I contacted the company only to be given some blurred obscure photo and told there is nothing more they can do to help
Dispite the fact as clearly stated in the SOGA, it is the retailer who is responsible for these goods until they have been safely delivered to the consumer and as such, it is the responsbility of luxplus to instigate any legal action as it is their goods that are missing.
At one point I was even told to contact carrier I mean seriously
The lack of genuine lack desire to help and resolve the issue is apparent
And the clear breach of contractual obligations just shows the level of unprofessional attitude that is taken at the Company
I'm sure there will be excuses to follow but at no point have they wanted to help
I will be issuing a dispute /charge back and reporting this company to action fraud
Bestilte en masse julegaver på Luxplus d. 19 november, holder øje med pakken og kan se den ikke flytter sig. Skriver til dem, og får afvide jeg skal skrive til DAO i stedet, da det er deres ansvar. Får en dialog med DAO, som sætter en efterlysning i gang, dette skal de have 10 dage til, da de er gået hører jeg ikke noget fra dem. Så jeg skriver igen, hvor de kan bekræfte pakken er væk. De beder mig skrive til Luxplus igen, som svarer mig efter et par dage. De tilbyder mig at jeg kan få sat beløbet af pakkens værdi ind på en bonuscash - hvoraf jeg svarer, at jeg rigtig gerne vil have sendt en ny pakken, da jeg stadig skal bruge det til julegaver. Det er nu 5 dage siden de skrev, og de svarer mig ikke på mine mails. Dårligere kundeservice skal man virkelig lede længe efter! Spændende om jeg får min pakke inden jul 🙃

Antwort von Luxplus United Kingdom
I see there are tons of reviews of people who have experienced the same thing. I bought a product and was signed up to a membership scheme. The practice is totally a scam and the company are looking to scam their customers to make a quick buck. Looking to report them to the Ombudsman based on the scores of people in the review section here complaining about the same thing. I can only hope they are closed down soon before they can scam more people.
And to whoever is reading this from the LuxPlus "customer service" team. I'll cut and paste you're pathetic boilerplate response below, just to save you the hassle, and to highlight that you're response to the your customers is meaningless and hollow and provides no justification for the way you conduct your illegal business.
"Dear X,
Thanks for your message.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Your membership at X has been cancelled and you will not be charged again.
Please don’t hesitate to contact us if you have any further questions.
Best regards"

Antwort von Luxplus United Kingdom
AVOID AT ALL COSTS.
As with so many people who have written a review I was also unwittingly signed up to an £8.99 monthly membership fee following a one off Christmas gift purchase last year. It has only just come to my attention now but they have been withdrawing £8.99 a month from my account ever since!! Scam artists!!!

Antwort von Luxplus United Kingdom
Absolutely disgusted.
After purchasing a good product at a good price £8.99 was automatically taken from my bank account.
Read all the add a there is a membership fee!!

Antwort von Luxplus United Kingdom
It's been 11 days since I placed my order and still waiting... Very unreliable seller. Don't waste your time and money for them.

Antwort von Luxplus United Kingdom
This company are con artists
They make you sign upto £8.99 per month subscription without you knowing and will not respond to emails or contacts
Do not use them
They will breach your consumer rights, have no regard for customer service and clearly operate on a principle that people will not act on losing £8.99
Report them to Trading Standards
Report them to the Police
Eventually someone will shut them down

Antwort von Luxplus United Kingdom
This is fraud.. I ordered once from this company and they already took 2 times €8,95 from bank account without any notice. They said this is member ship fee per month. Are you Crazy???? Who wants to be member to pay €8,95 per month??? Probably they mentioned somewhere very small letter.. and I cannot even cancel it. They sent the link to cancel the member ship, but I cannot even open. This company is totally fraud.. anybody knows where I can claim for this company?

Antwort von Luxplus United Kingdom
SCAMMERS !!!
Where are the zero or minus ratings?
This cowboy outfit clearly know what they are doing.
People are unwittingly somehow, beyond my comprehension how exactly, end up 'signing up' to a MONTHLY SUBSCRIPTION of £8.99. Am still asking myself what that is even for.
Their bog standard response shows clear disregard to these complaints & requests for refunds.
They are the definition of a scam!

Antwort von Luxplus United Kingdom
Pratiques douteuses et contestables!
Leur business est basé sur le recouvrement de sommes ajoutées suite à des abonnements contestables qui vous sont appliqués.
Vous pensez acheter avec une promotion alors qu'il s'agit en fait d'un abonnement qui vous est appliqué en supplément. Je n'en dirai pas plus... Fuyez cette société. L'enrichissement de cette société et de sa filiale qui réclame les impayés est basé sur un business model très douteux.

Antwort von Luxplus United Kingdom
I was very happy that i bought 2 oral b premium dental floss in cheap price as its impossible to get this anywhere in the uk. My parcel was delivered in time and in good condition.
However last night luxplus debit £8.99 from my bank account without my knowledge. I contacted them and they said it was membership fee. I was not aware i was a member...

Antwort von Luxplus United Kingdom
Used to be really good priced which I didn’t mind paying the subscription for.
Now it’s all same price as everywhere else plus you still have to pay subscription?
Many products actually cheaper on Amazon.

Antwort von Luxplus United Kingdom
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