Made a purchase, chased multiple times for dispatch, but never arrived (most likely wasn’t even dispatched) Poor service. Received full refund from Paypal luckily.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I'm a little shocked at the reviews. I'm normally one of the 1 starrers, not the 5 starrers. Never-the-less, this is one transaction that went well! Solid bit of kit in the door sill i ordered. Ar... Mehr ansehen
I got my items and to the correct specifications all the times I’ve used this supplier but they’re wayyyy too slow. If you’re a chippy who can’t keep lots of different trims in stock (you only need tr... Mehr ansehen
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the followi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Kontaktinformationen
190 High Street, B6 4XA, Birmingham, Vereinigtes Königreich
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2,9
Akzeptabel
786 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quality Product & Good Service
After placing my order and being given a delivery date of 3 weeks later, I then received an email 2 days before delivery saying my delivery would be delayed. When I explained that I had a carpenter booked and carpet fitting booked 2 days later, they pulled out all the stops, and managed to get my skirting and architrave delivered on time. I would give them 5 stars, if it were not for that anxiety inducing email. The product quality is great, it was well wrapped and expertly delivered, and I can't thank them enough for delivering on time. I will definitely be buying from them again.
24. November 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Paul,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
Our current lead time is 3-18 working days, excluding weekends and bank holidays. Whilst we always try to adhere to our lead time, sometimes delays are experienced that are out of our control. We always notify our customers’ at our earliest opportunity if this is the case, and where we can, we will always accommodate to having your goods dispatched immediately.
We apologise sincerely for the inconvenience of that but we are glad to hear that your goods were received in time.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great
Kept well informed regarding delivery products arrived in great condition exactly what I was looking for will definitely be ordering again
25. November 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Stuart,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
can not get hold of anyone
can not get hold of anyone, have e mailed twice & rang 15 times, still not managed to get hold of anyone. Placed Order on 09.10.23 & over a month later on 14.11.23, still no goods
14. November 2023
Bewertung ohne vorherige Einladung
Good company and products
Only a small order but received within a few days. Good communication via Email, well packed and good quality timber. I’ll be using this company again in the near future.
13. November 2023
Bewertung ohne vorherige Einladung
Quick delivery
My product arrived ahead of scheduled delivery time and seems to be good quality. Can't fault my experience with Love Skirting and would certainly use again.
13. November 2023
Bewertung ohne vorherige Einladung
Shocking customer service…order placed…
Shocking customer service…order placed on 2nd of October, promised delivery on the 19th. It never turned up so spent ages chasing as no phone lines, only to receive an email promising 30th as new delivery date. Guess what! It never turned up…and still chasing had no reply now for days. Don’t waste your time with this company…full of broken promises. Still awaiting a reply.
30. Oktober 2023
Bewertung ohne vorherige Einladung
Is the company still trading
Been trying to contact the firm to get a firm quote and delivery date for a large order but no phone number available and nobody answering emails.
Shame as I had been recommended them and they carry all items required.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Straight forward Amazing experience
Straight forward experience, extremely competitive price with delivery, ordered 21x quantity of 2.4m scotia wooden coving finished in white primer in a really unique thick size, not many places did. product was very high quality extremely well packaged, Overall great experience would order again.
12. Oktober 2023
Bewertung ohne vorherige Einladung
Banana shaped solid oak ramp section
I purchased a solid oak ramp section of the largest thickness they do, but it arrived bent like a banana. I sent photo's to Love Skirting, expecting that they would apologise and immediately replace it with a straight one. Unfortunately they have refused suggesting that somehow it needs to be screwed down! It would need to a steel bolt into concrete to straighten this out!! I'm left with a very expensive piece of scrap. Very disappointing that a company of this size decides to take this position when it could be so easily rectified.
21. Oktober 2023
Bewertung ohne vorherige Einladung
Great products, slow delivery
Used twice, both times with delivery in 3 to 18 working days. Both times they did not dispatch my goods to the courier until 17 working days after order (3 and a bit weeks). Products and pricing were good but both deliveries took over a calendar month from order to arrive which is too long for some bits of trim.
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Jason,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As advised on our website, the current lead time on all orders is 3-18 working days. This is excluding weekends and bank holidays. If an order is required urgently, we do advise our customers to contact us as soon as possible and we can arrange an urgent delivery.
After looking into your order, we can see that this was delivered within our lead time.
We are extremely happy to hear that you are pleased with the products you have received and we hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all enquiries within 1-2 working days.
Kindest regards,
Kate
The Love Skirting Sales Team
Great communication
Great communication, arrived on time. Quality product. Would recommend.
19. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Chris,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Received order and when opened we found…
Received order and when opened we found that only 1 set of 5 Architrave sets were contained, a substitute of 7 lengths of random skirting had been included.
When tried to call the phone number was always engaged, so went on website and requested a call back but to no avail. Emailed and after 2 days got an email saying this is what you ordered and a photo of 3 packages at my door, they just did not want to know that my order was not as I requested.
Customer service is very poor and it is a shame as I have more projects coming up and they won’t be getting my custom
6. Oktober 2023
Bewertung ohne vorherige Einladung
Great product and service
I ordered a hardwood door sill. It arrived within 28 hours. A quality product packed well and delivered quickly.
9. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Graeme,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Great service and great product
Great service and great product, my go to place
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Steve,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Poor customer service. Placed an order on 11 Sept for a few…
Placed an order on 11 Sept for a few samples. Invoice states that I will receive my order 3 to 7 working days - but still waiting. Tried emailing a few days ago and no response. Tried telephoning today and got constant engaged tone. Requested a call back today and no response. Not sure what's become of my order!
28. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Malcolm,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days.
An email has just been sent to yourself regarding the delay of your sample order, and as the email states, we will be processing a full refund for your order so you will be receiving your samples free of charge.
We would like to sincerely apologise for the inconvenience caused by this and we really do appreciate your patience. We hope to hear that you are happy with the samples you receive.
Should you wish to discuss this further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Excellent service very good…
Excellent service very good communication and excellent shipping
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Kieran,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Fantastic quality and great service
Lovely quality oak thresholds, really struggled to find these locally with my specific rebate requirements.
Fast and well packaged posting.
Would order again
Thank you
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Customer,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Hardwood cill lengths
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the following morning which said they would deliver within 2 days, amazing service,arrived well packaged. I will sort my materials out sooner next time to save the panic!!
14. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Jimmy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
The Sales Team at Love Skirting
Excellent speedy service
Excellent speedy service. Good quality wood, perfect for the job.
6. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Dear Terence,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Excellent range of products
Excellent range of products. Had exactly what I was looking for. Dispatched in a timely manner.
6. September 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Dear Robin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
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