Made a purchase, chased multiple times for dispatch, but never arrived (most likely wasn’t even dispatched) Poor service. Received full refund from Paypal luckily.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I'm a little shocked at the reviews. I'm normally one of the 1 starrers, not the 5 starrers. Never-the-less, this is one transaction that went well! Solid bit of kit in the door sill i ordered. Ar... Mehr ansehen
I got my items and to the correct specifications all the times I’ve used this supplier but they’re wayyyy too slow. If you’re a chippy who can’t keep lots of different trims in stock (you only need tr... Mehr ansehen
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the followi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Kontaktinformationen
190 High Street, B6 4XA, Birmingham, Vereinigtes Königreich
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2,9
Akzeptabel
786 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent product and service
Excellent product, excellent service and great price.
Perfect!
5. März 2024
Bewertung ohne vorherige Einladung
First class service from LoveSkirting
First class service from LoveSkirting. Purchased a mahogany sill, beautiful wood and perfect condition despite the transport. It had been wrapped and was very well protected for transport. Timely delivery.
I'd definitely use this company again.
27. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Dear Hilary,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Excellent Service!
Perfect! Maybe not the cheapest but my order was exactly what I needed and delivery was quick.
5. März 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Dear Michael,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Good service
Good communication, good customer service and prompt delivery, I am happy
19. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Dear Ryan,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to receiving your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Delivery service is awful
Delivery service is awful, avoid. Don’t tell you they’ll dump it on the ground floor then phone to tell you they’ve left it there. Will not use again :(
19. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Kate,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
The order that you placed with us was delivered by our third-party courier, DX and we apologise sincerely for the inconvenience that occurred. Due to the weight and size of the products that we send out, the drivers may not always be able to deliver these straight to your front door if you live in an apartment block and these may be left in a safe place on the ground floor for you to collect.
Again, we really do apologise for the inconvenience caused by this and we do hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Avoid avoid avoid
Avoid avoid avoid customer service is disgustingly bad they are your sadly typical online sales company!! They poor reviews and score is there for a reason as they will do zero to help you but gladly take restocking charges when they have sent wrong products zero help whatsoever. AVOID AVOID AVOID there are better reviewed companies out there who still accept that and acknowledge customer care. This company does not order with them at your own risk!!
14. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Lyall,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
I can see that you contacted our Sales Team regarding the order that you recently received from us and explained that you weren’t happy with the product as it was a different colour to what you had previously received from us. Our Technical Team assessed the image that you had sent over and confirmed that the previous item you ordered was an Oak Unfinished product and the new item you ordered from us was an Oak Lacquered product.
We explained that due to the finishes of the products being different, that these would differ in colour. We advised that if you were unable to use the item you had received, you could return this to us and receive a refund so that you could place a new order for the correct item. We did also offer waiving the restocking fee for you on this occasion. This offer was declined by yourself.
We are extremely sorry to hear that you are not happy with the service that has been provided and if you do wish to discuss this any further, please do not hesitate to contact our Sales Team via email or Live Chat.
We really do hope to receive your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
I ordered a hardwood sill a few weeks…
I ordered a hardwood sill a few weeks ago and after a week wondered why it had not arrived. I checked the order and it did say 3 days to 18 days. A bit of a wide delivery window, but I guessed some items needed to be machined. I was a bit worried about arrival, given some of hte reviews, so sent an email and got a good response. The sill arrived, in good packaging and good quality, about 4 days later. Just my recent experience.
3. Februar 2024
Bewertung ohne vorherige Einladung
Excellent Scotia board
My small order of two Sapele scotia boards was delivered in 8 days. I used the sample request service first to check that Sapele matched the existing flooring in the rest of the room. The samples arrived in just 3 days.
I found this company easy to order from and they delivered promptly.
25. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Simon,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Avoid this company
My order never turned up.
On the 8th November 23 I ordered a set of samples for an Oak picture rail. Given the very expensive return policy I wanted to make sure I was ordering something I like before putting in a full order.
The website stated sample orders would be delivered in 3-7 days.
On the 17th of November I emailed chasing up the order with no reply, again on the 22nd with no reply. On the 29th November I got in touch and this time I received an email saying “ Your enquiry has been passed onto the team to action and investigate for you as requested.
They will be in touch shortly.” - and I heard nothing more.
I followed up again on the 18th January and this time was told my order had been dispatched by 1st Class Royal Mail. … well it’s a week on and I’ve received nothing, so that must have been untrue.
I paid for a sample because I wanted to order a larger amount, but the customer service has been awful. The worst I’ve ever experienced.
Avoid!
25. Januar 2024
Bewertung ohne vorherige Einladung
Where is my order?
Expensive delivery service, no updates and no idea when the item will arrive. Just an awful service. Will never use them again - and likely to have to cancel my existing order if it doesnt come in the next 10 days.
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Bill,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As stated on our website, the current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. You placed an order with us on 14th Jan and then emailed our Sales Team on 18th Jan to request a delivery date. An email was sent back to you that day to confirm our Scheduling Team were looking into this and they will confirm a delivery date shortly.
We contacted you today, to confirm that your order will be delivered on Tuesday 23rd January. This means, your order is being delivered 7 days within our current lead time.
We are extremely sorry to hear that you are not happy with the service provided. Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Orded two pieces of oak trim 6 week ago…
Orded two pieces of oak trim 6 week ago and its still not arrived. There phone does not work. I payed over £20 pound for delivery. shocking service.
19. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Gavin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. Please can you contact our Sales Team via email at sales@loveskirting.co.uk to discuss this further.
Kindest regards,
Kate
The Love Skirting Sales Team
No communication, no product
Placed an order 10 days ago; no communication at all. Phone line does not work, chat does not work
15. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi LilySurb,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. Please can you contact our Sales Team via email at sales@loveskirting.co.uk to discuss this further.
Kindest regards,
Kate
The Love Skirting Sales Team
No Product, No Money, Just Silence
Ordered several samples from them on 21 Dec 2023. Nothing has arrived after three weeks. Their phone is not working, emails and call back requests are ignored. Not great.
21. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Sergey T,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
We would like to sincerely apologise for the delay in the delivery of your sample order. However, we are happy to confirm that we have now dispatched this for you, and it has been sent 1st class via Royal Mail. We have also processed a full refund for the sample order, as a gesture of good will for the inconvenience caused.
We hope to hear that you are happy with the samples you receive, and we really do look forward to receiving your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent Service
Website easy to use and navigate to find the right products. Emailed to request if they could turn this around and arrange delivery out to me before christmas which they did.
3. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Julie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent
I have ordered pine panel moulding from LoveSkirting a few years ago when I was panelling and I was really happy with my order so I decided to order for LoveSkirting again. The communication was brilliant I was notified about shopping and delivery, delivered in time. The pine panels were good quality not one was damaged or faulty.
Happy and will order again if doing more DIY.
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Erika,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great service👍👍👍
Great service. I was in need of a specific threshold, prior to Xmas due to relatives coming. It arrived super quick, was great quality and is already fitted !!!
Thank you!
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Paul,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
All the information on the website was…
All the information on the website was correct. So the size and colour are perfect. We are very pleased with it.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi M Birch,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good Experience For Me
I needed an Oak threshold with a particular size rebate which I couldn't source locally. Although I thought the carriage charge was slightly high, when it arrived on the specified day it was really well packaged with additional support so I can understand. The product was excellent quality and I would definately use again.
Many thanks.
19. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi NP,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Hardwood doorsill…
The website is easy to navigate through and the ordering was so simple.
I has an Elderly customer who needed a new door sill fitting as she couldn't use the door.
Ordered the sill and they had it delivered 2 days later.. it was wrapped securely and was a top notch product. Thoroughly recommended!!
12. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi Clive,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good quality product (oak threshold)
Good quality product (oak threshold), well packaged and arrived in good time. Measurements spot on. All good!
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von LoveSkirting
Hi RC,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.