LoveSkirting Bewertungen 786

I’ve received an absolutely terrible service, the communication is unacceptable I’ve chased my order on numerous occasions with no luck. I’ve been given various delivery dates non of which have happened, and I still haven’t received my products.

So i ordered some 4 x wooden thresholds (standard lengths, nothing complex) on Sunday. It’s now Thursday night the week following. I have paid over £20 delivery on an order of £70. This felt pretty high, so I assumed this might be a speedy delivery. 5 days later, nothing. No email. No update. I am still waiting. And when you order, it shows no details on timings. Once you’ve paid, hidden in a very long email is that fact that if you contact them, and you specify a delivery date, it might be quicker, but otherwise it is a delivery timeframe of 3-11 days!!! Seriously. I don’t get it. Paying £20+ for delivery is massive, I really didn’t expect longer than 2-3 days, and am now ready to install the thresholds, but have nothing to install… pretty poor for £20 delivery charge…

I think they are fantastic.

I ordered a height adjusting 3m length and it arrived very well packaged and looking great.

Unfortunately my builder made the gap 3.07m wide.

I contacted them and they have sent me a 100mm sample piece and a small can of touch-up oil to get the colour match right (grain is obviously not continuous).

All for a reasonable price.

I must mention Kate in particular who was exceptionally helpful on the chat - and then called me back after I placed the order to point out I’d not got it quite right. She then sorted it.

Fantastic service, great product. No complaints here.

We ordered an oak threshold to be used to transition between slight differences to the finished floor height of two rooms.
The first length that arrived was dented. It happens, but we were then advised to sort it out ourselves and they would send us sandpaper and oil to do it! Understandably, at that price point we returned it for replacement.
The replacement was covered in black streaks, as if something had dragged or burnt against it. We were told that their 'technical team (!)' assessed it to be a 'natural occurance in the oak grain'. We were not offered any materials to sort it out ourselves on this occasion!
This replacement piece has now also been returned for a full refund, as LoveSkirting was unwilling to replace it for a good one. They probably don't have one judging by the quality of the ones we've seen!
We shall find another supplier, but it's a pity these online suppliers and their 'technical teams' immediately assume they know more than their customers...

I ordered bannisters and brackets. The delivery timing was critical because it had to coincide with me being released from hospital and adapting my home for disabled living. The bannisters were with the courier and in transit for 3 days and the day before the delivery was due to take place the company emailed me to tell me that the brackets were not in stock. This was massively inconvenient and very poor timing. I should not have been able to order the brackets to start with if they were out of stock and as soon as the bannisters were packed in the warehouse they should have notified me then. When it was raised with them the gave the usual apologetic useless platitudes and promised to have some sent to me after my release from hospital the following week - something that would hinder my release. So I had to source other less quality/appealing brackets in a hurry. There was no compensation, nothing given for the trouble and inconvenience. All in all, very shoddy service, which is a shame because the bannisters were of good quality.

I have dealt with this company twice, both times were easy, good communication and prompt delivery, pleased..

Great Service , Excellent Product

Tried to order some bits for a stair handrail. Spent ages choosing items, then went to checkout and on the last screen it tells me my postcode is not Mainland UK. I live near Perth in Scotland!!! This is definitely mainland UK unless something has changed. I'm assuming what's actually happening here is this message is rubbish and it's actually because our postcode classes as Highlands and Islands by their courier (which it is not). What a waste of my time. I'm sure somewhere buried deep in their T&Cs it explains this but, who honestly reads these first. I'm sick of companies not posting this information more clearly or making it easier to do a postcode delivery charge check earlier in the process (rather than springing it on you in the last step of the checkout after you've wasted your precious time choosing what to buy). I'm also sick of companies choosing to use couriers that class our postcode as Highlands and Islands, when 1. it is not (its 30 mins from Perth and 5 mins off the A9 and 2. when there are other couriers available that regularly deliver here no problems and with no additional charges. Sort this out and sort out your website so it gives your customers timely and accurate information.

I ordered a threshold for my doorway. Everything was easy to follow, the delivery process was clear and accurate but most importantly the oak I recieved was beautiful and beautifully prepared. I would definitely order from Love Skirting again.

Ordered a threshold board last week. Was sent an email confirming delivery for this week 24th/25th? Received another email with a different delivery date of 26th - 29th with no explanation as to why? Had carpet fitter booked now I have to change. Bad service.

Super quality item and service, you will not find a better price. Highly recommended.

Great product at a great price. This is the 2nd time I have ordered from them in bulk and will do again shortly. Delivery was fast too.

Ordered Samples 2 weeks ago (paid), never arrived. Chased them again a week later as nothing arrived still. Assured me, being sent out that day with apologies. Ok, that happens...

But still 10 days later nothing. Requested a refund and cancel the order.

They never sent them at all. Let's see if refund arrives.

No apology this time... It's like it's normal. Avoid

Takes weeks to ship your item (with no notifications). Then when the wood arrived it was covered in pen mark. Avoid this company.

Wide choice of quality products. I was able to get exactly what I wanted to finish a recent project.
Already fitted and looks great.
Thanks for very quick despatch and very well packaged.

Oak unfinished door thresholds are perfect & reasonable delivery times.

Order number #257206
I've order from them an Solid Oak
Cushion Moulding and I want to say I'm more then impressed.
Good price, good communication, quick dispatch, outstanding packaging and very very good quality product.
Thank you.

Excellent company to deal with

I ordered some simple pine beading for a small job at home and I couldn't be happier. Good-quality pine with no distortions and thoroughly protected in transit so they arrived to me in perfect condition.

Very nice on the phone discussing ordering online, flat oak wood solid threshold £22.96.
I certainly don't remember seeing delivery charge of £24, when ordering, I wouldn't of ordered it!!
Absolutely daylight robbery, delivery charge more than the item purchased! Certainly won't be using again and not recommending. Use at your own risk.