The bedding feels so lovely silky soft. I can do a snow angel in bed! Very happy with purchase. Only negative is delivery company. They won’t leave parcel with anyone. So had to make sure someone... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Very quick to despatch and kept me updated with timings. The sheets arrived beautifully packaged, which was way beyond my expectations. Full care instructions included and would definitely buy from Lo... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love this bedding! It has been such a treat and really feels like a luxury hotel bed! It’s so soft and can definitely understand the thermo regulation as I have had much better sleep not... Mehr ansehen
Unternehmen hat geantwortet
Absolutely fantastic service. Had to use chat and was efficient and helped me greatly. Product is better than we ever Imagined this was our 3rd order.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Lost Loom. We are a family-run business in Cheltenham, working from our 7,500 square metre warehouse, where we take pride in offering the highest quality bamboo bedding in the UK, thoughtfully made for discerning luxury shoppers.
Kontaktinformationen
1&2 The Runnings, GL51 9NJ, Cheltenham , Vereinigtes Königreich
- 01242 520 000
- support@lostloom.com
- lostloom.com
Blown away by the customer service.
I wrote a review earlier about being unimpressed with the quality of one of the items I purchased from LostLoom. Namely a fitted sheet, and the strap to hold it on snapped off after a few times of using. When I checked my e mail, not only had LostLoom responded to my Trust Pilot review,(I had not complained to them directly) but they have despatched a replacement sheet! This kind of customer service is unheard of in today's market, and I can only commend them for being so pro active. the quality of the items overall is excellent, I was just disappointed it had broken. Thank you Lost Loom for restoring my faith in customer service,
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Lostloom
Thank you so much Amanda, we’re really glad we could get everything sorted for you in the end. Your kind words mean a lot to our team, and we truly appreciate you giving us the chance to make things right.
Underwhelmed, would not recommend
I have to say I’m underwhelmed. Most expensive bed linen I’ve ever purchased and 4 washes in, one of the straps that hold the fitted sheet has snapped off? I won’t be purchasing more, and would not recommend
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Lostloom
Hi Amanda,
We’re really sorry to hear about the issue with your fitted sheet. That’s certainly not the quality we expect from our bedding. While rare, a manufacturing fault can occasionally occur, which is why we offer a one-year guarantee to cover any defects.
Our customer care team has reached out via email to arrange a replacement. We always encourage customers to contact us directly if anything isn’t quite right, as we’ll always resolve it as quickly as possible.
Update (10th Nov 2025, 18:33):
Issue resolved, and the customer has kindly left a new review reflecting their updated experience:
https://www.trustpilot.com/reviews/691202a3f92cff8274015751
Five stars all round for product and…
Five stars all round for product and customer service! I am so glad I took the plunge and ordered this bedding without actually seeing or feeling it. It has a cooling, breathable soft touch and is so comfortable that I am sleeping better. The packaging it arrived in was also luxurious so this bedding would make a fabulous gift.
30. Oktober 2025
Antwort von Lostloom
Thank you so much, Anna! We’re delighted to hear you’re loving your bedding and that it’s helping you sleep better.
What can I say "WE LOVE THIS BEDDING"
What can I say "WE LOVE THIS BEDDING". My husband is a hot sleeper and I'm a cold sleeper. We spent our fist night this week with the Lostloom bedding and both of us woke the next morning raving about how well we both slept. I'm buying my 2nd set and will be gifing family members sets for their Christmas presents.
To add to the great quality, I have had the most amazing customer service, I'd ordered the wrong pillow cases and within minutes Richard had replied to my email and organised everything I needed. In a world where it is concerning buying things online, I can honestly say "Don't hesitate and place your order today"
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Lostloom
Dear Natalie - thank you so much for the kind feedback. We're delighted you love the bedding and our always grateful when customers come back and purchase more. Thank you and enjoy your bedding.
Great customer service
My first order was delivered to the wrong house but lostloom was very quick to respond to my email and even phoned me with an apology that wasn’t even there fault, then they sent out a replacement the very next day.
Haven’t used bedding yet but it does feel amazing
6. Oktober 2025
Antwort von Lostloom
Thank you so much for your kind words. I’m so glad we could get everything sorted quickly for you. I hope you absolutely love the bedding once you start using it!
The most beautiful luxurious bedding I…
The most beautiful luxurious bedding I have ever had . The quality is off the scale . It's nice and cooling and warming at the same time - the beauty of bamboo . What I also love the most is it is WHITE WHITE - many companies sell products as white but when they arrive I am disappointed in their lack of brightness . The packaging screams luxury too - but no inflated price tag to accompany . Simply the best
6. Oktober 2025
Antwort von Lostloom
Thank you so much for your kind words. We’re thrilled you’re enjoying your bedding.
Outstanding service
Outstanding service, amazing quality bedding
Beautifully packaged and presented.
Highly recommended
29. September 2025
Antwort von Lostloom
Thank you, Blaine, for your lovely feedback. We’re delighted you’ve enjoyed both your bedding and your experience with Lost Loom.
Product excellent
Product excellent, along with customer services. After delivery company got things wrong, i would give them ten out of ten.
29. September 2025
Antwort von Lostloom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Customer service outstanding product…
Customer service outstanding product outstanding. Couldn't ask for better service.Especially after delivery company, got things wrong. Ten out of ten.
29. September 2025
Antwort von Lostloom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Couldn’t recommend them enough
Couldn’t recommend them enough. Richard was very helpful and the duvet cover is amazing. I would love it if they had one in a pale pink 😍
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Lostloom
Thank you for the kind review. We are adding some new colours next year. I'll add this request to the list and keep you updated. Thanks again.
Ordering and delivery great…
Ordering and delivery great and also the communication from Richard confirming we may have over ordered which was so honest and correct we had
5. September 2025
Antwort von Lostloom
Thanks so much for the review! We’re really glad we could help.
Gorgeous, luxurious, cooling bed sheets
The sheets and pillowcases I ordered from Lost Loom are just gorgeous, they feel so silky and luxurious, and they are definitely cooling at night! They came so beautifully wrapped and in a very sturdy box so the whole experience was delightful. The sheets did smell a little strange straight out of the box but I aired them for a while and now I am enjoying sleeping between them very much.
3. September 2025
Antwort von Lostloom
Thank you so much for your lovely review. We’re delighted you’re enjoying the sheets and pillowcases, and that the unboxing felt special.
I am delighted with the king size duvet…
I am delighted with the king size duvet in oatmeal. Also the two matching pillow cases. They have washed and ironed well and are very comfortable to sleep in. I couldn’t be happier.
Thank you
26. August 2025
Antwort von Lostloom
Thank you, Sarah. Oatmeal is one of our favourite colours, and we’re so pleased you’re enjoying your duvet and pillowcases.
Beautiful stuff!!
1. September 2025
Antwort von Lostloom
Thanks so much! We’re really glad you love it.
lovely fitted bedsheet and pillow cases…
lovely fitted bedsheet and pillow cases i loved them so much i bought a second lot
4. August 2025
Antwort von Lostloom
So glad you loved the bedding, Jean and thank you for coming back to us! We really appreciate the support.
Ordered the wrong size by mistake but…
Ordered the wrong size by mistake but they sent the right size at no extra charge
15. Juli 2025
Antwort von Lostloom
Hi Iain. Thanks for the five star review - glad we got it all sorted in the end.
Antwort von Lostloom
Thanks for the lovely feedback Diane
Exceptional Service
Easy to use site, very fast delivery, superb presentation of bedlinen which would be perfect as a gift. Everything is of a very high standard . Many thanks
8. Juli 2025
Antwort von Lostloom
Thanks so much for the lovely feedback! Really glad you liked the quality and presentation.
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