I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Mehr ansehen
Unternehmen hat geantwortet
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I p... Mehr ansehen
Unternehmen hat geantwortet
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or fas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
North Orange Street 1209, 19801, Wilmington, Vereinigtes Königreich
- lookfantastic.ae
3,2
Akzeptabel
4426 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
After 30 days waiting been told- don’t have your stock anymore
I was waiting for one month for the ordered products and been told after I rise up concern that they don’t have stock anymore. Been asked if I still wanna wait or cancel the order-after one month.
Zero customer service professionalism. If I didn’t ask by myself they wouldn’t communicate with me. No customer care.
The delivering costs are way to expensive.
27. Januar 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I like that u have considered our…
I like that u have considered our ramadan holiday and gave us some discounts thank u
22. Februar 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
I love my shopping time at look…
I love my shopping time at look fantastic.ae website.
20. Februar 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
No one is replying to why my payment Is…
No one is replying to why my payment Is not going through. Have cancelled so many orders
19. Februar 2026
Antwort von Lookfantastic
Hello,
We regret that you're experiencing payment issues and order cancellations. We're looking into why you haven't received a response. We appreciate your feedback.
A message has been sent to your account.
Kind regards,
Liam
I do not understand why apple pay on…
I do not understand why apple pay on this page never works - this should be improved immediately
18. Februar 2026
Antwort von Lookfantastic
Hello Gaby,
Thank you for leaving your review.
I am sorry to hear that you were unable to complete your purchase with Apple Pay on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Customer service is really bad
Customer service is really bad. Seems like everything is AI generated and there’s no human interaction. They cannot track the shipment and send out a whole form to the customer to fill instead of being able to track with the order number like a normal company would do. Never received my package.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello Samrah,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
hidden charges
I have received an amount to pay in order to deliver the goods. This charges didn't show up while I was purchasing the goods.
16. Februar 2026
Antwort von Lookfantastic
Hello Rawad,
We appreciate you bringing this unexpected charge to our attention. We're sorry that you encountered this issue.
A message has been sent to your account.
Kind regards,
Liam
Great selection of items
Great selection of items, very good pricing as well. Items arrived on time and per the expected. Would definitely order again.
6. Oktober 2025
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good discounts
15. Februar 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Once i change my country the product…
Once i change my country the product disappears then i go from google to seatch the product and cone to the website again and i can make the order
14. Februar 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
30% App Discount Misleading & Not Honoured
I downloaded the app after seeing a promotion clearly advertising “30% off when you download the app,” with information stating that a discount code would be sent within 2 hours.
I followed all the required steps and enabled notifications, but no code was received.
When I contacted customer support, I was given three different explanations:
First, I was told to place the order and that 30% would be refunded to my original payment method afterwards.
Then, I was told there is no code available and that the issue would need to be escalated to their Operations Team, which could take 3–5 working days.
After that, I was told to wait 24 hours, and if the code still did not arrive, only then would it be escalated for the 3–5 working day process.
This inconsistent information was frustrating and unclear. A discount at checkout is not the same as a refund after purchase, and neither option was delivered within the advertised timeframe.
I specifically wanted to use the 30% offer while other items on the website were already discounted. Delaying the process by several days would likely mean those promotions expire, making the 30% offer far less valuable.
As a first-time customer, this created a poor impression. Promotions should be transparent, clearly communicated, and honoured as advertised.
***
Thank you for your response.
However, this matter has not been resolved. It has now been over 24 hours and I have still not received any discount code.
During my interaction with customer service, I was advised to wait 24 hours, and if the code did not arrive, the matter would then be escalated to the Operations Team for a further 3–5 working days. This means the issue is still ongoing.
Could you please clarify publicly how this has been marked as resolved when no code has been received?
The promotion on your website clearly stated that a 30% discount code would be sent within 2 hours of downloading the app. If you are able to show where it states that this is instead a cashback promotion, or that receiving a code requires waiting 3–5 working days, I am happy to accept that this was a misunderstanding.
Otherwise, I would appreciate the advertised offer being honoured as stated.
13. Februar 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Antwort von Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
the discounts how ever the delivery…
the discounts how ever the delivery charges are not resonalble
10. Februar 2026
Antwort von Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
thank you for the discount
thank you for the discount, i will coming for a lot more and sending friends
10. Februar 2026
Antwort von Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Antwort von Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
A discount code was advertised on the…
A discount code was advertised on the website but it would not accept at check out
5. Februar 2026
Antwort von Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Order getting cancelled
4. Februar 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and have sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Items arrived fine
Items arrived fine. Should have been bubble wrapped though to avoid damage in transit.
19. Januar 2026
Antwort von Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.