I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Mehr ansehen
Unternehmen hat geantwortet
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I p... Mehr ansehen
Unternehmen hat geantwortet
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or fas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
North Orange Street 1209, 19801, Wilmington, Vereinigtes Königreich
- lookfantastic.ae
3,2
Akzeptabel
4427 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Loved it
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shipping.
6. Oktober 2025
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Absolute Worst Experience
Absolute Worst Experience – Orders Delayed, Then Cancelled:
I have had an extremely disappointing and frustrating experience with Look Fantastic. I placed three separate orders on **March 27th, March 31st, and April 9th**. Since March 27th, I have been constantly chasing customer service for updates.
Every agent I spoke to gave me a completely different story. I was told there was an "investigation" ongoing and that my orders would ship as soon as it closed. I repeatedly informed them that **I am flying out of the country on April 23rd** and needed my items before then. Each time, I was assured that I would receive them.
Instead, yesterday I discovered my order was suddenly **cancelled** because items were "out of stock." When I placed a new order and asked an agent to verify stock availability so I could cancel any unavailable items, I was assured everything was fine—only for that agent to disappear and be replaced by another who told me they couldn’t guarantee anything.
**My main issues:**
* **False Advertising:** Why are items showing as "available" on the website if they are out of stock?
* **Broken Promises:** Your website claims **5–7 working days** for delivery, yet it has been over 15 working days with no delivery in sight.
* **Poor Logistics:** The international courier you use is pathetic. There is no way to contact them to speed up a delivery or get a real update.
This has been the worst shopping experience. To cancel orders after weeks of "investigations" and reassurances is highly unprofessional. I am leaving the country in a few days and now have none of the items I paid for weeks ago. **Highly pathetic and completely unreliable and time wasting.**
15. April 2026
Antwort von Lookfantastic
Hello Sam,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Authenticity of the product always…
Authenticity of the product always bring me back at LF.
15. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Lookfantastic has been my go-to for…
Lookfantastic has been my go-to for last 11 years I have been an expat and I support them and their delivery service and products are impeccable!
9. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to order and good prices!
12. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
An item I ordered was missing from the…
An item I ordered was missing from the order of 3 items with no advice whatsoever from you. I had to enquire about it and it was then you advised there was a problem with the item during processing and that you would investigate further.
You subsequently advised the item was out of stock and my order was cancelled. This was only a couple of days ago and to my surprise, I saw it listed on your online shop as 'in stock'.
Not good customer experience.
12. April 2026
Antwort von Lookfantastic
Hello,
We appreciate you bringing this to our attention. We're sorry an item was missing from your order and for the lack of communication. We'll investigate the stock discrepancy and review our processes to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Excellent service extremelyfast delivery service very satisfied satisfied
Excellent service extremely satisfied
11. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwort von Lookfantastic
Hello Reim,
We regret that your refund wasn't processed after the cancellation. We'll investigate the issue to determine what occurred. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
I didn’t Got the item until not ??
4. April 2026
Antwort von Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Super cute and super fast y'all
Super cute and super fast y'all . What more do you need ?
9. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very easy to use page
Very easy to use page. And you have the option for Apple Pay, instead of giving card details
8. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I got charged extra and more than the…
I got charged extra and more than the full amount plus shipping. I don’t understand??
7. April 2026
Antwort von Lookfantastic
Hello,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
Unexpected additional delivery charge…
Unexpected additional delivery charge after already paying AED 100. If this is customs/clearance, it should be clearly communicated upfront. This impacts trust.
6. April 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
There was no space for me to put your…
There was no space for me to put your code "TREAT" even though i had an email from you on it. I've lost out on 25% off.
6. April 2026
Antwort von Lookfantastic
Hello,
We regret that you encountered difficulty using the code and missed the discount. We appreciate you bringing this to our attention. We'll look into this issue.
A message has been sent to your account.
Kind regards,
Liam
Amazing products and good discounts
1. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Bad delivery !!!!
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or faster delivery. In addition,i just realised that my order is divided into seperate packages!! It means i wont get all the items together!!!
27. März 2026
Antwort von Lookfantastic
Hi Lina,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.