I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Mehr ansehen
Unternehmen hat geantwortet
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I p... Mehr ansehen
Unternehmen hat geantwortet
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or fas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
North Orange Street 1209, 19801, Wilmington, Vereinigtes Königreich
- lookfantastic.ae
3,2
Akzeptabel
4426 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Excellent customer service.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The order didn’t arrive
The order didn’t arrive, it got canceled automatically, and the amount was not deducted
13. Dezember 2025
Antwort von Lookfantastic
Hello Rahma,
We regret your order was canceled and you weren't charged. We'll investigate what occurred and work to prevent this issue from recurring.
A message has been sent to your account.
Kind regards,
Liam
Terrible experience
Terrible experience, they sell you products that are out of stock and instead of refunding they keep your money. I am trying to get refunded and no one is listening.
10. September 2025
Antwort von Lookfantastic
Hello Julie-Anne,
We regret that you had a negative experience. We take your comments seriously, and we're sorry to hear about the issue with your refund. We'll look into this, a message has been sent to your account.
Kind regards,
Liam
Antwort von Lookfantastic
Hi,
Thank you for leaving your review.
I am sorry to hear that you have items missing from your order.
I have investigated this further and contacted you via your account.
Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Jonathan
Antwort von Lookfantastic
Hello Jackline,
We apologise that you did not receive your order and for the lack of communication.
We'll investigate the issue and improve our service, a message has been sent to your account.
Kind regards,
Liam
I have ordered items which worth 700…
I have ordered items which worth 700 Aed.it shows that I am eligible for a gift as my order is more than a certain amount. It showed a gift in the cart without any image . But once I received my products, there was no gif. So basically they scam you to buy.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello Tony,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Paid for express delivery as needed…
Paid for express delivery as needed urgently for an event, said delivery this week and now saying delivery not due until day after the event I needed it for - useless and doubt I’ll get money for delivery back
9. Dezember 2025
Antwort von Lookfantastic
Hello LW,
We regret that the express delivery arrived after your event. We appreciate you bringing this to our attention. We'll review what occurred with your order to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Horrible team
Horrible team. Didn’t send my package, refused to pay my refund. Terrible service
11. November 2025
Antwort von Lookfantastic
Hello Aisha,
We regret that your package was not sent and that you're having trouble getting a refund. We'll look into this situation to see how we can improve.
A message has been sent to your account.
Kind regards,
Liam
I didnt get look fantastic mystery bag…
I didnt get look fantastic mystery bag which was visible while ordering. Also it takes forever to deliver things.
29. November 2025
Antwort von Lookfantastic
Hello Jigna,
We regret that the mystery bag was missing and the delivery took so long. We appreciate your feedback and will look into these issues to improve our service.
A message has been sent to your account.
Kind regards,
Liam
I didn’t get my order
I didn’t get my order. I was late, I got an email about 1 product from my entire order is out of stock.
Later I got an email about cancellation of this product.
My order was still not shipped and I message customer service about it. They said that products from my order are out of stock but I could find them still selling on website. I asked about it but didn’t receive any answer
After 1 week of waiting customer service person told me that I can keep waiting until it’ll be available or I can cancel my order
I tried to cancel some of products and keep other stuff but my entire order was canceled
I waited for Black Friday sale to purchase hair products but ended up buying it full price in other store.
My experience with your website was not just unpleasant but cost me money
29. November 2025
Antwort von Lookfantastic
Hello Dilrabo,
We regret that your order was not fulfilled as expected, especially after waiting for the Black Friday sale. We appreciate you bringing this to our attention, a message has been sent to your account.
Kind regards,
Liam
Bad service and bad everything they…
Bad service and bad everything they charge me money for delivery and my order was more than 2000
7. Dezember 2025
Antwort von Lookfantastic
Hi Mouza,
I appreciate your feedback and am sorry to hear about the poor service and delivery charges. We will investigate this issue to improve our services.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
I get all the products that I want
I get all the products that I want. Genuine discounted rates. 100 percent satisfied.
3. Dezember 2025
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Loved shopping here
Loved shopping here! Easy ordering, quick delivery, and authentic products. Very happy with my purchase.
7. Dezember 2025
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I ordered 3 items
I ordered 3 item. Received 2 and no news of the 3rd item, which is a Mac lipstick
29. November 2025
Antwort von Lookfantastic
Hi Promila,
I regret that you did not receive your complete order.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I missed my beauty box
It breaks my heart because this used to be my absolute favorite app 💔
Ever since you stopped shipping the Beauty Box to my region, the experience hasn’t been the same.
The international website is still way better than the local one 😣
27. Oktober 2025
Antwort von Lookfantastic
Hi Bushra,
I am truly sorry to hear that your experience has been affected since we stopped shipping the Beauty Box to your region. We appreciate your feedback that the international website was better than the local one. We'll take this into consideration.
I have sent you a message via your online account, please take a look at this when you are able to do so.
Best regards,
Natalia
Delivery schedule is very poor
Delivery schedule is very poor and they done mention that you have to pay vat for certain products while ordering
22. November 2025
Antwort von Lookfantastic
Hi Tabrez,
I regret that your order was not delivered as expected and that you encountered stock issues after waiting for a sale. We appreciate you bringing to our attention that you found items still for sale while your order was canceled. We'll investigate this situation to improve our processes. Thank you for your feedback.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Antwort von Lookfantastic
Hi Saida,
I regret to hear about the issues you experienced with your order and the out-of-stock items. We apologise for the delayed communication and the cancellation of your entire order. We'll review what happened, so we can improve our processes and prevent similar situations in the future. We appreciate your feedback.
I have now resolved the issue for you and sent a message with all the details.
Best regards,
Natalia
Scamers !!!! I made an order of hair waver tool
I made an order of hair waver tool, instead of it I received a small hair mask k18. When I was complaining, the told me that i need to go to the post office by myself and send it back to them , only after that I will get my money back. Why from their mistake Im loosing my time and money ? In this case they should have send their delivery guy to pick it up from me. They took my money and sent me wrong item and they doesn't want to take any responsibilities. This is insane. They are really Scammers !!! Never buy from them !!!!!
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello Tatiana,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
So funktioniert Trustpilot
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