Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Mehr ansehen
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Das sagen Bewerter
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Mehr ansehen
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So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Mehr ansehen
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I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... Mehr ansehen
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Unternehmensdetails
Über The London Mint Office
Vom Unternehmen geschrieben
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Vom Unternehmen geschrieben
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Kontaktinformationen
Carew Street 1, SE5 9DF, London, Vereinigtes Königreich
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Hervorragend
11.448 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
1st class service
1st class service. Quick and easy transaction
21. Juli 2026
Bewertung ohne vorherige Einladung
Quality business and products well…
Quality business and products well known reputable company beautiful great staff
22. Juli 2026
Bewertung ohne vorherige Einladung
Great coin added to my collection
Great coin added to my collection
15. Juli 2026
Bewertung ohne vorherige Einladung
Fast shipping and great customer service
15. Juli 2026
Bewertung ohne vorherige Einladung
Absolutely dreadful, still waiting for refund after 2 months
Absolutely dreadful, still awaiting £550 refund after 2 months. That's called theft. I returned the coins as they weren't as described under the 14 day 'no quibble' guarantee. Now I have no coins AND I'm out of picket.
Next stop trading standards and the financial ombudsman. I'm getting my money back via the fraud dept at my bank.
Their excuse? We had a new refund system installed SIX WEEKS ago and there are a backlog of repayments. You could have one person writing cheques, blindfolded, with their non dominant hand quicker!
Don't bother asking me to 'contact you so you can understand what has happened here' either. It should all be documented on my record.
I Wil never, ever order from you again. And will advise others to avoid you too. Absolute bandits. Should be shut down.
7. Mai 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The coin arrived after having been resent…
The coin arrived after having been re sent. I waited about 6 weeks initially then contacted and the coin was sent very quickly. I did receive an apology.
20. Juli 2026
Antwort von The London Mint Office
Hi Diane
We appreciate you sharing your experience with us. We understand the frustration caused by the initial delay in receiving your coin and are glad we could expedite the reshipment. We value your patience and feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Antwort von The London Mint Office
Good Morning Marek,
Thank you for your 5-star rating. We noticed that your review appears to contain a request rather than feedback about your experience with us, and unfortunately we haven't been able to locate an account using the information provided.
If you do require assistance, please contact our Customer Experience team directly with your name and account details so we can look into this for you.
Kind Regards,
Tanith
Customer Experience Manager
Nice customer sevice
12. Juli 2026
Antwort von The London Mint Office
Hi Anthony
Thank you for your kind words! We're pleased to hear you had a positive experience with our customer service team and appreciate you taking the time to leave a review.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor,
Great coins but ear rings looks cheap…
Great coins but ear rings looks cheap they broke on me as soon as tryed in ear
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Kat
Thank you for your kind feedback. We're pleased to hear you were happy with the coins, but we're sorry to learn about the issue with the earrings. This isn't the experience we want for our customers. Please kindly get in touch with our Customer Experience team and we'll be happy to look into this for you.
Many Thanks
Laura, Customer Experience Advisor.
So helpful and polite.
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so as far as I'm concerned she went above and beyond for me, totally satisfied.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Katie
Thank you for your wonderful review! We're delighted to hear that Jayne was able to help and kept you updated throughout the process. We'll be sure to pass on your kind words to her. Thank you for your support, we really appreciate it.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great service and fast delivery
Great service and fast delivery. Thank you.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Dan
Thank you for your kind review! We're delighted to hear you were pleased with both our service and fast delivery. We really appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
It was okay!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Jill
Thank you for your review. We appreciate your feedback and are pleased to hear your experience was okay. If there's anything we can help you with, please don't hesitate to get in touch, we're always happy to assist.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Very friendly and helpful
Very friendly and helpful. Excellent communication and we had good repartee between us. 10/10
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Alfred
Thank you for your fantastic review. We're delighted to hear you found our team friendly, helpful and communicative. We'll be sure to share your kind comments with the team. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Lovely coin in very good presentation…
Lovely coin in very good presentation box easy to order and fast delivery
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Jean
Thank you for your kind review. We're delighted to hear you were pleased with your coin, the presentation folder and our fast delivery. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Nice coin quick service as always
Nice coin quick service as always
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Chris
Thank you for your kind review. We're delighted to hear you were pleased with your coin and our quick service. We really appreciate your continued support!
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
The professional way they conduct their business
I have been with this company many a year now but this is the first time I have been so excited about receiving a couple of coins for my collection than this time the person on the other side of the line was so helpful and caring in her mannerism's she also had all the knowledge to go with what she was explaining to us this was a really good experience and a nice lady to boot we will carry on buying from this company for the foreseeable future and send them a big thank you for all the quality of help we received
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi Paul
Thank you for your wonderful review and continued support over the years. We're delighted to hear about your positive experience and that our team member was able to provide such helpful and knowledgeable service. We'll be sure to pass on your kind words. We truly appreciate your loyalty and look forward to continuing to support your collecting journey.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Antwort von The London Mint Office
Hi Dawn
Thank you for your kind review. We're pleased to hear you found the ordering process easy and were happy with our delivery service. We appreciate your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Precise and thorough through all…
Precise and thorough through all aspects of the transaction
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The London Mint Office
Hi David
Thank you for your great feedback! We're pleased to hear you had a smooth experience and that our service met your expectations throughout the transaction. We appreciate your support and kind words.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Usually no problems
Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the coin had been automatically sent. I now have to wait for the returns form to arrive and send it back. An unnecessary and frustrating task .
16. Juli 2026
Antwort von The London Mint Office
Good Morning,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've generally had positive experiences with our team and that you've found them friendly and helpful. However, we're sorry to learn that this particular experience was frustrating.
We appreciate that having to wait for a returns form after your application was unsuccessful wasn't the outcome you were expecting, and we understand why this felt like an unnecessary extra step. Your comments have been noted as we continue to review how we can improve our processes and make things as straightforward as possible for our customers.
Thank you again for your feedback, and we hope we'll have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Tanith
Customer Experience Manager
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