Londonist DMC Bewertungen 

My experience with Londonist was initially more positive. At the first accommodation I stayed in, I received a better level of service, and the overall communication and management were more satisfactory.

Unfortunately, after moving to Finsbury House, my experience changed significantly. The team handling the property, the communication process and the management of maintenance issues were extremely disappointing. For approximately two months, I experienced several problems affecting basic living conditions, despite paying my rent regularly and in full.

The most significant issue was the washing machine. I was unable to use it for approximately two months. The problem was eventually resolved, but only after a very long delay and repeated follow-ups from me.

During those two months, no proper alternative was arranged. I repeatedly asked what solution could be offered in the meantime, but I never received a clear answer. To wash my clothes, I had to personally ask to use the washing machine in the room next door. This was not a solution organised by Londonist; it was something I had to arrange myself as a temporary measure.

Although the washing machine was eventually fixed, being left without access to such a basic facility for approximately two months was unacceptable.

There were also prolonged problems with the hot water in the kitchen and with the oven, which was not working for an extended period. These are basic facilities that tenants should reasonably be able to use, especially considering the weekly rent being charged.

I also experienced a mouse problem in my room on two separate occasions. After I reported the second incident, pest-control treatment was carried out the following day, which I appreciated. However, the fact that mice entered my room twice was still extremely concerning from a hygiene and safety perspective.

Following these incidents, I requested additional protection around the window to help prevent the problem from happening again. I was told that this would not be installed, but I was not given a clear explanation or offered another preventative solution.

Throughout the process, I repeatedly received statements such as “it will be resolved within a few days” or “it will be installed soon.” However, these timelines were repeatedly delayed. I had to constantly follow up, send further messages and remind the company about the same unresolved issues.

Communication was one of the most frustrating parts of the experience. Responses were often delayed, unclear or sometimes not provided at all. The responsibility for chasing updates and following every repair was effectively left to me. I was rarely given clear information about what was happening, when the problems would be resolved or why the delays were continuing.

These issues caused both financial and emotional stress. I had to find alternative ways to manage basic daily needs, faced additional inconvenience and expenses, and was left in a constant state of uncertainty. Repeatedly having to contact the company about the same problems was exhausting and had a serious impact on my overall experience.

After weeks of inconvenience, I was offered a discount and an additional free week of accommodation. However, the offer and payment arrangements were not handled clearly, and the agreed discount was not properly reflected when I was later contacted for payment. Once again, I had to explain and follow up on something that had already been discussed.

The most disappointing aspect is that my first accommodation showed that Londonist is capable of providing a better service. However, the service I received at Finsbury House did not reflect the rent I was paying or the standard that had been advertised.

I fulfilled my responsibilities as a tenant and continued paying my rent regularly. In return, I expected the basic facilities, living conditions and support included in the accommodation service to be provided.

After showing patience and repeatedly giving the company opportunities to resolve the problems, I lost confidence in the way my accommodation was being managed. Based on my experience at Finsbury House, I cannot recommend Londonist.

Taha Demirhan ile yaşadığım deneyim tam bir hayal kırıklığıydı. Defalarca kendisine ulaşmaya çalışmama rağmen hiçbir mesajıma doğru düzgün cevap vermedi. İletişim tarzı ve yaklaşımı son derece profesyonellikten uzaktı; konuşma şekli bir şirket çalışanına yakışmayacak şekilde sokak ağzı kullanır gibiydi, kapalı çarşıda çalışıyor gibi, hayatımda bu kadar eğitimsiz birini görmedim.

Londonist gibi bir şirketin bu kadar profesyonellikten uzak davranan insanlarla çalışıyor olması gerçekten şaşırtıcı. Müşterilerle iletişim kuran kişilerin daha saygılı, düzgün ve profesyonel bir yaklaşım sergilemesi gerektiğini düşünüyorum.

Ödememi yaptım ancak hala iademi alamadım. Süreç boyunca herhangi bir çözüm veya açıklama sunulmadı. Yaşadığım bu deneyim nedeniyle büyük bir mağduriyet yaşadım ve iademin en kısa sürede yapılmasını talep ediyorum.

Depozito geri verin......

I strongly advise anyone considering staying here to think twice /Je déconseille fortement cet établissement

It has now been 3 months since I checked out, and I am still waiting for the refund of my security deposit. I have sent more than 15 messages to their team, and each time I receive the same promises without any actual refund.

Two weeks ago, they told me the refund had been processed. Then, on 10 July, they told me exactly the same thing again. Yet I still have not received a single penny.

Keeping a customer’s security deposit for months without any valid explanation is completely unacceptable. At this point, it feels like they are simply keeping money that does not belong to them.

Money does not grow on trees. I worked hard to earn this money, and I should not have to spend months chasing a refund that should have been returned automatically after my stay.

I am now escalating this matter to the relevant authorities and consumer protection organizations. I hope this review helps other customers before they decide to book.

I would not recommend this residence based on my experience.

Cela fait maintenant 3 mois que j’ai quitté la résidence et j’attends toujours le remboursement de mon dépôt de garantie. J’ai envoyé plus de 15 messages au service client et, à chaque fois, on me répond que le remboursement va être effectué… sans qu’il ne soit jamais réalisé.

Il y a deux semaines, on m’a assuré que le virement allait être fait. Puis, le 10 juillet, on m’a de nouveau affirmé exactement la même chose. À ce jour, je n’ai toujours rien reçu.

Conserver le dépôt de garantie d’un client pendant des mois, sans aucune justification valable, est totalement inacceptable. J’ai l’impression qu’on retient volontairement un argent qui ne nous appartient pas.

L’argent ne tombe pas du ciel. J’ai travaillé pour le gagner et je ne devrais pas avoir à passer des mois à réclamer un remboursement qui aurait dû être effectué automatiquement à la fin de mon séjour.

Face à l’absence de solution, je vais signaler cette situation aux organismes compétents et partager mon expérience afin d’éviter que d’autres clients ne vivent la même chose.

Très mauvaise expérience. Je ne recommande pas cet établissement.

I’ve just moved a week ago and found out that in my room the fridge is extremely loud. It doesn’t let me sleep at night and I literally have to constantly turn it off (so I can’t store any groceries in my room either). I talked to maintenance on site and they said this problem requires moving to a different room because nothing else can be done. I’ve been calling and leaving messages and urgent requests to Londonist for a whole week, but to no avail. I’m utterly exhausted, disappointed and sleep deprived.

The response & support from your team member- Mohammad was amazing. Super responsive & willing to help with everything. Thanks to him, I could take a quick decision.

Then, why not 5 stars?? - The one star loss is not due to Mohammad. Its due to the business inability to accommodate my request for shorter duration (needed just 15 days less than the current 115 days, which is a pure waste of funds for me). Wish the business could see the student side as well.

Best wishes.

Ma fille a passé 3 mois dans la résidence Paddington City View tout s’est très bien passé, la résidence est particulièrement bien placée et se trouvait à 10 minutes de son école. Depuis son retour nous réclamons la restitution du dépôt de garantie, nous avons laissé l’appartement impeccable. Au début on nous a dit que le délai était de 4 à 6 semaines, cela fait maintenant 3 mois. Nous envoyons des messages chaque jour, une seule fois nous avons eu le retour d’une personne qui nous a dit qu’il procédait au virement le lendemain mais ce n’était pas vrai. Malgré nos messages quotidiens nous n’avons aucun retour ni aucun remboursement. Ma fille n’est pas la seule dans ce cas donc on peut dire que ce sont des voleurs et qu’ils font exprès de ne pas rendre le dépôt de garantie.

I expect you to process refunds with the same speed and efficiency you show when taking customers’ payments. It has already been several days since my deposit refund was supposedly issued, yet I still have not received my money.

This is a simple refund, and somehow you have still failed to complete it. It took your company nearly a month just to figure out the refund process itself, which is completely unacceptable.

What is even worse is your complete lack of communication. I have contacted you multiple times, and not a single person has had the professionalism or decency to respond. Ignoring customers while holding their money is unacceptable.

Your service is disgraceful, and your company has demonstrated an astonishing level of incompetence and disrespect toward its customers.

I will pursue every available course of action regarding this matter. I will also make sure to publicly document and share the fact that my repeated emails have been completely ignored, along with the unacceptable way you have handled this entire situation.

This experience has been nothing short of appalling, and I expect my refund to be completed immediately.

Vaishnavi is very response to any questions or enquiries that we have. We appreciate her constant help to find a solution, alongside the rest of the team.

Excellent team, very professional and helpful. Would recommend

Booking process, Staff, Loaction

Staff, location

organization, people have good experience and knowledge, opportunity for 1-1 meetings.

I haven't stayed in London yet, but so far, I am very pleased with my communication with Londonist; the documents and systems they provided me cleared up all my questions. Honestly, they are extremely helpful and patient.

Nezih bir otelde/salonda birebir bilgilendirildik ve kızımın başvurusuna uygun bir çözüm sunuldu.

Everything was good. The staff working here are fantastic, the place is good and clean and my room is beautiful. However it is very hot on the top floor and need air conditioning! I would like to change my room temperature. But I must compliment the staff again for doing a great job and being helpful

I had a great experience staying at Kings Cross during my time in London. The accommodation was comfortable, clean, and conveniently located with excellent facilities. I would also like to thank Londonist for their outstanding support throughout the entire process. Their team was very responsive, helpful, and professional, making everything smooth and stress-free from start to finish. I highly recommend both Kings Cross and Londonist to any student looking for accommodation in London.

They do not refund the deposit. After months of emailing and complaining and calling I still have not received the deposit. It seems I am not the only one, I can see many people in Truspilot have the same issue. They steal the deposits. When they receive a bad opinion in Trustpilot they reply pretending they are really taking care of the customer asking you to email them, it is all BS they do not reply to the emails. When you call them, they pass the call from one person to another saying they will connect you to the right person until the call is disconnected. What they do is stealing. Here they go again, their reply is the same BS as usual, after they told me the deposit will be done, they have been fooling me for months.

I can't find my documents so I'm confused.

Contrary to their stated responses to every negative review, claiming they will address your case, this company does not reply to any emails, whether from support, the legal department, or the reservations department.

Quick and quality communication, professionalism. Was assisted by Mohammad.