I ordered 11 items online and received only four unable to contact anyone via the phone as this is constantly just hung up and when I emailed I just got a response they were opening an investigation!!... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Mehr ansehen
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Mehr ansehen
Unternehmen hat geantwortet
Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Kontaktinformationen
Vereinigtes Königreich
- lockstation.co.uk
4,1
Gut
535 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good jiffy bag
25. Juni 2024
Terrible customer service!!!! Avoid auba bit more and get better service and quality
Accidentally ordered wrong size lock after contacting them to see I could exchange was just given it link to buy another. Paid extra for next day delivery and received it three days later and was told same day despatch isn't guaranteed.
24. Juni 2024
Great to deal with, highly recommended.
Great to deal with, turned around an additional request I had quickly across multiple parts of the company with no fuss and timely handover between internal people. I will use again if I need anything in this area and I'd *Highly Recommended* them.
28. Mai 2024
Best glass cleaning product on the…
Best glass cleaning product on the market. Fast service too. Definitely recommend.
24. April 2024
Great
Great, had the lock barrel I needed to replace my old one, I fitted it myself, it is now working very well.
Quick delivery. Good price.
25. April 2024
Easy to find the part required and…
Easy to find the part required and delivered as promised.
25. April 2024
They are a huge selection
They are a huge selection, and my order arrived in a couple of days.
24. April 2024
Always pleased with service and price…
Always pleased with service and price at Lockstation , my go to stock supplier now .
26. März 2024
Quick easy and value for money.
25. März 2024
I got exactly what I required and to…
I got exactly what I required and to avoid a mistake I spoke to someone at the company who quickly gave me answers to my questions. They were very easy to contact - no waiting in a queue for 30 minutes.
26. Februar 2024
Lock was not working nor fit for…
Lock was not working nor fit for purpose and because it had been opened when the job was booked in for fitting which was after the 7 days permitted, the company would not replace for another lock. I wasn't even asking for a refund. Very poor response and will not be using again.
4. März 2024
Bewertung ohne vorherige Einladung
Antwort von Lockstation
Dear Natalie Curtis,
Thank you for taking your time to write a review.
Firstly, we would like to apologise that you have felt as though a 1 star review is necessary from the service received.
We do try our best to sort out any issues our customers may have, however if something is reported after 6 weeks unfortunately in this case our hands were tied.
The problem you reported is not something we have ever had before and would of needed to be raised with the manufacturer, but as you state this was an issue with the item from the day received it needed to be reported then, not weeks after.
Our returns team are very lenient with timeframes but within reason.
Regards,
Kirsty
Correct part, excellent tracking
Correct part, happy with the parcel tracking. Would have been happy to pay for a Saturday delivery. Best option was next working day.
23. Februar 2024
Excellent Customer Service & Products - Will use again!
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to have the key/blade cut from a photo provided, perfect entire replacement for the broken flip mechanism in my original key! Don't buy a cheap solution from eBay, like I did initially, that has now gone in the bin. The Keystation option including key/blade cut was less than £5 more. Highly recommend.
28. Februar 2024
Bewertung ohne vorherige Einladung
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