Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Mehr ansehen
Unternehmen hat geantwortet
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Mehr ansehen
Unternehmen hat geantwortet
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktinformationen
Vereinigte Staaten
- lloydsclinical.com
4,7
Hervorragend
970 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Extremely helpful
Spoke with Joe, who was extremely helpful - he changed my medication delivery to a more suitable date, and was very polite and friendly.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Sarah
Thank you for your feedback. We’re pleased to hear that Joe was able to assist you and arrange a delivery date that suited you. We appreciate your kind words.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Excellent service. Everything was explained to me.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Hello, Gill,
We’re happy to hear that! Thank you so much for taking the time to write your kind feedback.
We are always here if you need us.
Lloyds Clinical Team
Delivery & Confirmation
Quick easy to confirm delivery spoke to Joe who was very helpful, confirmed delivery 1/4/26…
Thank you
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Beverley,
Thank you so much for your review. We're so pleased to hear that you found the delivery confirmation process quick and easy, and that Joe was helpful in confirming your delivery for 1 April 2026. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service
Been using Lloyd's clinical for many years now always on the ball with my medication. My call handler today was Joe who got everything set up in a prompt manner and was extremely helpful and easy to talk to which was great and made my day so thanks Joe
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Janie,
Thank you so much for your review. We're really pleased to hear that you have received excellent service over the years and that our team has consistently supported you with your medication. It’s wonderful to know that Joe was able to set everything up promptly and that you found him helpful and easy to talk to. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Friendly helpful staff member quickly…
Friendly helpful staff member quickly booked my next delivery
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Jacqueline
Thank you so much for your review! We're delighted to hear our team member was friendly and efficient in getting your next delivery booked.
Kind regards
Patient Safety and Complaints Improvement Team
The gentleman was very quick…
The gentl3man was very quick professional and friendly. He could not do more in helping me to quickly. update my nwxt delivery. Thank you.
Joy Wenman
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Joyce
Thank you so much for your kind review! We’re delighted to hear that our colleague was able to assist you quickly and professionally with your delivery update.
Kind regards
Patient Safety and Complaints Improvement Team
Phone call to book delivery…
The chap who rang me (sorry I didn't get his name) was very polite & helpful & rang me back a bit later as it wasn't convenient when he rang 1st time. He sorted a date for delivery to suit me which was great. My only criticism is you cant give a delivery time estimate:-8am -6pm is a long time to keep clear & I prefer afternoons as I don't sleep well & tend to sleep in later. I dont hear my front door from upstairs so might miss my delivery!? If you could specify afternoons or after 10am it would suit much better.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Mrs Walker
Thank you for your feedback. We’re pleased to hear our colleague was polite, helpful, and able to arrange a suitable delivery date for you. We appreciate your comments regarding delivery time estimates and understand how challenging a wide time window can be. Your suggestion has been noted, and we’ll continue working to improve the delivery experience. Thank you again for taking the time to share your thoughts
Kind regards
Patient Safety and Complaints Improvement Team
Was called by a lovely lady called…
Was called by a lovely lady called Julie. As a new client she was very clear, checking that I understood everything about the process, with a reassuring and warm manner.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Susan
Thank you for your lovely review. We’re delighted to hear that Julie made everything clear with such a warm and reassuring manner. Thank you again for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
very friendly and on point dealt with…
very friendly and on point dealt with my query quickly and efficiently thank you
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Farah
Thank you for your kind review! We’re glad to hear your query was handled quickly, efficiently, and with friendliness. Your feedback is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke with Joe today- he was very…
Spoke with Joe today- he was very pleasant and helpful and got things sorted out swiftly.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Kathleen
Thank you for taking the time to leave a review. We are pleased to hear Joe was pleasant and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Jo today
Spoke to Jo today , dealt with my inquiry with great professionalism and was really great to talk to
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Wajid
Thank you for your lovely feedback! We’re delighted to hear that Jo handled your query with such professionalism and was a pleasure to speak with.
Kind regards
Patient Safety and Complaints Improvement Team
I couldnt have asked any more...
I couldnt have asked any more from the Lloyds pharmacy delivery in chasing up the release of a prescription I needed from the hospital pharmacy. This proved to be a major obstacle, but they kept me informed throughout. I am really grateful the way the member of staff went way beyond what I could have reasonably expected in trying to ensure I got the medication .
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Don
Thank you for taking the time to share your feedback. We're so pleased to hear that the team were able to support you by chasing the release of your prescription and keeping you informed throughout. We understand how important timely medication is, and it’s great to know our colleague went above and beyond to assist. Your kind words are truly appreciated and will be passed on to the team.
Kind regards
Patient Safety and Complaints Improvement Team
Karen was brilliant!!
Karen was brilliant!!! She took an almost impossible situation and found a perfect solution (organising my delivery at the last minute). She went over and above what any employee could be expected to do and really put the patient (me) first. Well done
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Tracey
Thank you so much for your wonderful feedback! We're delighted to hear that Karen was able to step in and find the perfect solution for your delivery at the last minute.
Kind regards
Patient Safety and Complaints Improvement Team
Thanks Joe for your help today
Thanks Joe for your help today, delivery organised quickly and cheerfully.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Gillian
Thank you for your lovely feedback! We’re delighted to hear that Joe was able to organise your delivery quickly and cheerfully. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Very efficient and professional,
Very efficient and professional,
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Linda
Thank you for your feedback. We are glad you found our service efficient and professional.
Kind regards
Patient Safety and Complaints Improvement Team
A very reliable and friendly company
I have never had any complaints about this company. They have always been reliable, medicine arrives on time within the two hour time frame and the communication is very good. Everyone is very friendly, helpful and polite.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Julia
Thank you for your lovely review. We’re really pleased to hear that you’ve consistently found our service reliable and our team friendly and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Medication delivery calls
Any time I speak with someone to arrange delivery they are warm, polite and helpful. Today I spoke to Joe who was professional, informative and friendly.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Siobhan
Thank you for your kind review! We're glad to hear your experiences have been positive and that Joe was professional, helpful and friendly. We appreciate you taking the time to share this!
Kind regards
Patient Safety and Complaints Improvement Team
Lovely gentleman I spoke with who…
Lovely gentleman I spoke with who sorted my issue straightaway.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Steph
Thank you for taking the time to leave a review. We’re glad to hear our team member was able to resolve your issue so quickly.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds Cleanic
Perfect information and very clear. Thanks
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Slawomir
Thank you for taking the time to leave a review. We’re glad the information was clear and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Staff are always polite and friendly
Staff are always polite and friendly, they make sorting medication easy for me. Excellent service which is a consistently high standard.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're so pleased to hear that you find our staff consistently polite, friendly, and supportive, and that they make managing your medication easy. We’re delighted that you feel the service remains excellent and of a high standard. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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