Livpure Bewertungen 74

1 Star

The product itself may be decent, but the after-sales service from Livpure was extremely disappointing.

I purchased the LIV-GLO-PRO++ through Amazon and raised an installation request immediately after delivery. Even after more than 48 hours:

- no technician visited,
- no installation appointment was scheduled,
- and there was almost zero communication from Livpure.

I raised multiple complaints, contacted customer support, emailed escalation teams, and even tried calling the assigned representative multiple times. No proper response was provided.

What made the experience worse was that Livpure marked my complaint ticket as “resolved” even though the purifier had still not been installed and remained completely unusable.

This is a water purifier — not a luxury item. Delayed installation directly affects access to safe drinking water.

Because of the complete lack of support and accountability, I ultimately had to arrange a return through Amazon.

Very disappointed with the after-sales service experience.

I worked at a Livpure water purifier franchise and had a very disappointing experience. Despite completing my work responsibilities sincerely, my salary was not paid on time / was not paid completely.

The company/franchise did not provide proper employee support, salary transparency, or professional communication. There were also no proper salary slips and employment documentation provided during my work period.

I request job seekers and employees to verify everything clearly before joining this franchise. My experience was stressful and financially difficult because of delayed/unpaid salary issues.

I hope the management resolves employee payment issues professionally and responsibly.

@vinayaka enterprises
Kalyana nagar Bangalore
Owner -Vinodh

Is there is any chance, I would like to rate it negatively.
Ticket No:4778408979624

No response from last 7 days , product under AMC but not getting any response from call center.

Absolutely pathetic experience with LivPure water purifier services. This has been one of the worst customer service experiences I have ever faced. The company seems more interested in collecting money than actually resolving customer issues.

I made multiple attempts regarding cancellation, replacement, and service requests, but every single time I was either ignored, given false assurances, or transferred between useless support agents who had no intention of helping. The moment payment is done, their responsibility towards customers completely disappears.

The service team lacks professionalism, accountability, and basic customer respect. Responses are delayed, commitments are not honored, and no proper resolution is provided even after repeated follow-ups. Instead of fixing the issue, they simply keep blaming the customer and wasting time.

I genuinely regret choosing LivPure. If you are planning to buy a water purifier or subscribe to their services, think twice before trusting this company. Poor support, poor management, and extremely disappointing service overall.

Highly NOT recommended.

bahut hi ghatiya service provide karte hai, ek baar installation karne ke baad dobara shift request kardo starting me 1 din me ho jayega lekin 5 din tak koi call nahi aata aur 5 din baad dobara call karo to kehte hai hamara shifting process 5 din ka hai,jab customer support pe aisi baat karte hai to service kya hi acchi hogi,aur jab main kah raha hu ki mujhe ab aapka installation nahi karwana to ab kah rahe hai ki login period hota hai aapna jo advance payment di hai wo refund nahi karenge jab ki starting me aisi koi baat nahi kehte jab aapko login period system hai to agar mujhe aapki service samjh nahi aayi to main isko band to karwaunga phir aapne monthly rent ka system kyo rakha hua hai jab usse pehle hum isko band hi nahi karwa sakte

I had an extremely disappointing experience with Livpure’s after-sales service. I tried multiple times to connect with the service engineer, but there was absolutely no response—neither on calls nor on WhatsApp. It feels like once the product is out of AMC, they simply stop caring about customers altogether.

The only thing they seem interested in is pushing for AMC renewals. If you don’t opt for it, don’t expect any support. This kind of behavior is unacceptable and very frustrating.

Honestly, companies with such poor customer service should not be allowed to operate like this. Horrible experience.

I would strongly advise everyone: never buy Livpure.

Livpure service is very poor. Initially, they say the issue will be resolved soon or within 24 hours, but even after calling customer care daily for 8–10 days, no technician visits. During this time, we are forced to buy water every day.
The service in the first year is manageable, but after that, it becomes extremely bad. I strongly do not recommend using Livpure on rent.
I also contacted customer care representatives like Khushbu and Anjali Rajawat, but they kept assigning technicians who were no longer working with Livpure.

No service
Our Aaro was not working and we were calling livpure service team since past 1 week everyday they say ki aaj ayege kal ayege and they never came since last 10 days.
Worst service.
Never purchase this company aaro.
We previously chnaged motor and it only worked for 2 months and again stopped working.

I had a very bad experience with Livpure. Their service is extremely disappointing and unprofessional. I called their support team 3–4 times requesting service, but no one bothered to contact me back or resolve the issue.
They don’t service the product properly, which makes the entire experience even more frustrating. Overall, their service is unreliable, slow, and not worth trusting. I would not recommend Livpure to anyone based on my experience.

I subscribed to Livpure rental water purifier based on online ads.Even after constant follow up they never installed the unit.They just gave the name of service engineer who never turnedup.So I requested for cancellation of subscription as I doubted their future service.Some person called on and off telling he was coming for pickup and never turned up.They simply cancelled in the system ,no pickup,no refund.After 9 months of holding my advance and 3 months rental amount now they issued a demand notice for payment of rental due for the past Six months.They also issued a legal notice for due amount on uninstalled machine.I don't understand why Sachin ji is giving ads to this company.

I was told I can cancel the subscription whenever i want and not informed about of 3 months locking period. After one month i decided to cancel the subscription and now they are saying i would not get my refund amount as there is 3 month locking period.. The customer service executive himself told me that sales department people will not reveal this info to the customers before taking the subscription.. This is cheating..

I have purchased livpure water purifier in month February 2025.Since the day I purchased this purifier I have been experiencing the pathetic and worst service from livepure. They don't provide service for purifier. This brand is good in only taking money from the customer but don't provide service to the customer. It's humble request to all the people not to purchase any products from livpure. I am suffering a lot to get atleast one company service to change the filters for my purifier, I already paid the service charges still no response from the service centre. This brand is only about money and no service. So please please please please don't buy any products from livpure.

I have been renting a Livpure RO for the past two years in Pune and this has been one of the worst customer service experiences I’ve ever had. I live in a rented house, and like most tenants, I had to move to another place within the same city. When I informed Livpure about the move and requested RO pickup from my new address as I also wanted to cancel the subscription, they flat-out refused.
I have requested multiple times, explained the situation clearly, and yet they keep giving the same ridiculous response — that they will only pick up the RO from the old address where it was originally installed. This makes absolutely no sense. Why should a customer be forced to go back to an old rented house just because Livpure lacks basic flexibility?
This is extremely unprofessional, inconvenient, and completely not customer-centric. Moving houses within the same city is very common, but Livpure behaves as if customers should arrange their lives around their rigid and outdated policies. Instead of helping, they create unnecessary stress and waste the customer’s time. I am highly disappointed and would not recommend Livpure to anyone expecting reasonable service.

I am extremely disappointed with Livpure’s customer service. Due to a major medical emergency (mother’s gallbladder surgery), I was away from my home for weeks. I requested a simple, one-time exception to adjust my 3-month subscription start date to when I actually returned and began using the machine (Ticket No: 4768411514871).

Despite providing medical documentation, Livpure gave a canned response citing "policy" and refused to help, effectively charging me for a month of water I never used. A "Smart Home" company should have the intelligence and heart to support loyal customers during family crises. If you value flexibility and human empathy, look elsewhere.

PATHETIC. PATHETIC. PATHETIC. PATHETIC. SHAMEFUL SERVICE BY LIVPURE.

Livpure has crossed every possible limit of negligence, incompetence, and customer harassment. This is not just poor service — this is mental torture.

I raised a service request on 06 January because there was NO WATER at all. On 07 January, a technician named Chander Prakash visited and completely messed it up. The tap was broken, and instead of repairing it, he instructed us to take water by forcing the tap in the opposite direction. This kind of unskilled and reckless work is unacceptable for a so-called branded company.

I raised another request on 08 January for tap replacement. Livpure boldly claims service is completed within 48 hours — a blatant lie. After 4 days of endless follow-ups and calls with their useless customer care agents (Anjali, Rohit, Sheetal, etc.), Livpure had the audacity to cancel my service request on 12 January WITHOUT FIXING ANYTHING and WITHOUT INFORMING ME.

I raised the request again on 12 January. No calls. No visit. No response. Later, I got the contact of their ground staff Mr. Paramveer, who promised resolution in 2 days — and then BLOCKED MY NUMBER. Yes, blocked a customer instead of fixing the issue. This alone shows Livpure’s rotten work culture.

As if that wasn’t enough, on 15–16 January, I contacted their Gurgaon team lead Mr. Ramesh, who again fed me false assurances and asked me to wait just one more day. Today is 24 January, and I am STILL WITHOUT DRINKING WATER because of Livpure’s absolute failure.

Weeks without water. Endless lies. Fake promises. Zero accountability.
This company does not deserve customers.

Livpure is a textbook example of how NOT to run a service organization.
My patience is over. Next step: Consumer Court and public escalation.

⚠️ DO NOT TRUST LIVPURE. DO NOT BUY THEIR PRODUCTS.

❌ Livpure Smart RO – Very Bad Experience
I installed Livpure Smart RO around 4 months ago, and my experience has been extremely disappointing.
I was informed that the monthly charge would be ₹849, but in reality, the ₹849 gets exhausted within just 28 days. This is completely misleading.
Every month there is a problem – the motor keeps running but no water comes out.
Many times, hot water does not come at all, even though this feature was promised in the plan.
I have repeatedly requested customer care to replace the RO, but no action has been taken.
Customer support only gives temporary excuses and no permanent solution.
Finally, today I clearly told customer care that I do not want this RO anymore and I want a refund, but still there is no proper response.
👉 The product and service are both unreliable.
👉 Despite multiple complaints, the issue has not been resolved, which shows very unprofessional behavior.
⚠️ I strongly advise others to think twice before choosing Livpure Smart RO.
I am completely dissatisfied and will not recommend this product to anyone.

Re:Worst-poor service- JS-2512051103530091Not visited anyone from 5th Dec. If you sent an email to customer service they'll reply that apologise and we resolve the issue but nothing. Cheating customer's. We are already in AMC but no service in Chennai. Worst and frustrated- 2months going to complete but not even visited any executive nor solution.

My experience with Livpure has been quite disappointing.

I placed an order for a Livpure water purifier through their app and was given a delivery commitment. Despite following up with customer care multiple times, I was repeatedly assured that delivery would happen “within 24 hours,” but this never materialized. At one point, I was even contacted by the delivery team with a confirmation, yet there was still no delivery or update afterward.

The cancellation process was also unclear and slow, adding to the frustration. There seemed to be no coordination between customer support and the delivery team, and no one took clear ownership of the issue.

Another important point is the payment policy. Livpure takes the deposit at the time of booking, even before delivery or installation. In comparison, services like DrinkPrime collect the deposit only after successful delivery, which gives much more confidence as a customer.

Based on my experience, the service lacks transparency and reliability. I would advise potential customers to evaluate alternatives before choosing Livpure. Never buy live pure water purifier . Go for drinkPrime!

I had a very bad experience with Livpure after-sales service. I took a plan, the company deducted the amount(around Rs10290 ) but the plan was not activated even after payment.
Service requests were delayed repeatedly, technicians did not show up as promised, and customer support was unresponsive. Issues were marked as resolved without actually fixing the problem.
Follow-ups through calls and tickets did not help, leading to a lot of wasted time and frustration.
Based on my personal experience, I would strongly advise people to think twice before choosing Livpure, especially if after-sales service matters to you.
I am sharing this so other customers can make an informed decision.

#NEVER_BUY_LIVPURE_PRODUCTS
#BOYCOTT_LIVPURE_RO

Livpure purifier has Pathetic service and highly unprofessional response. I registered a complaint no-JS25123111043554 on Dec 31st, 2025 and since then (today is Jan 5th) no response has come inspite of me calling their local service agency Sai water Solutions and their service call center almost 3 times a day. Every call is responded with a text message and a closure code but at the end of the day, no response or solution to the reported complaint.
I tried calling their area service manager, the service head but no one picked up the phone. Then escalated the topic to customer care but no response.
Livpure is dealing in essential service and such a pathetic response is highly unprofessional. Never will buy any product from this company.