orders a selection of plants, one had a snapped stem on delivery, a replacement was arranged. overall plant quality was average to very good. but the plants didn't always arrive with 'live plants' lab... Mehr ansehen
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Das sagen Bewerter
Excellent customer service. I ordered a product via amazon and when the plant arrived it had black and brown areas on the leaves. I emailed the company with a picture and without any questions or quib... Mehr ansehen
Unternehmen hat geantwortet
Lincolnshire pond plants , are a fantastic company, web sites very easy to use , the products are always great quality and very quick to deliver. You also get confirmation emails too. Really recommend... Mehr ansehen
Unternehmen hat geantwortet
Just bought a water lilley to finish off my Small ornamental garden pond. It was ordered online on the Saturday dispatched on Monday arrived on Tuesday. The plant has a very substantial root base it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Kontaktinformationen
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Vereinigtes Königreich
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,4
Hervorragend
1133 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Plants are in good condition
Plants are in good condition
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived in good condition. Thank you for your feedback!
Brilliant service and plants were…
Brilliant service and plants were absolutely brilliantly packaged and great condition
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear you were happy with the service, packaging, and condition of the plants. Thank you for your lovely feedback!
Quality assured
Fast turnaround, excellent communication, quality product. Recommended.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear you were happy with the turnaround, communication, and product quality. Thank you for your recommendation!
Very efficient service and delivered as…
Very efficient service and delivered as expected. Have used Lincolnshire Pond plants before and been very pleased with what I’ve received . As I live in Lincolnshire I like to purchase locally .
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear you’ve been happy with your orders and continue to support us locally. Thank you for your lovely feedback and continued custom!
Maybe if this company actually traded…
Maybe if this company actually traded with some degree of customer interest and not put all their efforts into the Chelsea Flower Show; I wouldn’t have to be here but having placed an order back on 5th February 2026 and almost 4 month later still not received anything except empty platitudes and tumble weed I have to say Avoid At All Cost. To date I sent an email cancelling the entire order and requested a full refund citing- UK Under the Consumer Rights Act and Consumer Contracts Regulations- of which they have only issued a partial refund. It seems like they are playing games…
EDIT:- in response - Still waiting for my full refund- I would contact you but you make it neigh on impossible for customers to do so especially via that pathetic chat bot on your web page, no customer service email or telephone contact and if perchance you do reply it is with a generic reply “ thanking people for their continued 4 months of patience “ but “our heartfelt apologies but the dog my homework”
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration regarding the delays, communication, and refund handling. We appreciate how disappointing this situation has been, especially after such a long wait. Please contact us directly with your order details so we can review this further for you.
A problem with my order was well…
A problem with my order was well handled without fuss and the replacement plant arrived, healthy and ready to transplant into my new pond. I will be buying more plants soon!
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear the issue with your order was resolved smoothly and that your replacement plant arrived healthy and ready for your pond. Thank you for your lovely feedback and we look forward to your next order!
The plants arrived on time but are a…
The plants arrived on time but are a disgrace. Mostly brown leaves and mush. Very poor quality
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re very sorry to hear you were disappointed with the condition of the plants received. We understand your frustration and apologise that the quality did not meet expectations. Please contact us directly with your order details so we can look into this further for you.
Plants not as described + poor service
I ordered plants at the beginning of March. The first part of the order delivered in April. The 1 litre plant came in a plastic bag and was actually 3 very small individual plants so not as described. One of the other plants was dead. I received the final part of the order at end of May and this was not the rooted plants described but was bare rooted in a plastic bag that was mouldy on arrival. I did get a refund for part of the order. However, I will not use this company again.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your disappointment with the condition and presentation of the plants received. We appreciate your feedback regarding the delays, plant descriptions, and packaging, and we apologise that your order did not meet expectations despite the partial refund provided.
I ordered my Plants online
I ordered my Plants online, which was really easy, everything went really smoothly. I ordered them on Thursday. They were dispatched on Friday and arrived on Tuesday.(Monday was a bank holiday.) so no complaints there excellent service.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear ordering was easy and that your plants arrived quickly despite the bank holiday. Thank you for your lovely feedback and support!
Ordered 2 floating plants for pond
Ordered 2 floating plants for pond. 1 was covered in white furry mould on roots the second had 10 loose leaves that had broken off. Will not not be ordering from them again. The one star is for delivery only.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re very sorry to hear you were disappointed with the condition of the plants received. We understand your frustration and apologise that the quality did not meet expectations despite the delivery service being satisfactory. Please contact us directly with your order details so we can look into this further for you.
Very speedy and efficient delivery
Very speedy and efficient delivery. Excellent native plants for my pond.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear you were happy with the speedy delivery and the quality of the native pond plants. Thank you for your lovely feedback!
I ordered 50 three litre ferns for…
I ordered 50 three litre ferns for delivery in March.
I May I received 35 small plugs, many just rootballs some had a frond or two of life. Most dead.
Firstly mislead, they claim the plants are 3L when in fact they send plug plants.
Second they show pictures of lush living plants. They send dead root balls.
Clearly scam. Poor quality plants and very inaccurate descriptions
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the condition, size, and quantity of the plants received. We understand your concerns regarding the product descriptions and how the plants were represented compared to what arrived. This is not the standard of quality or service we aim to provide, and we sincerely apologise for letting you down. Your comments will be taken seriously as we review our product descriptions, fulfilment processes, and quality control standards. Please get in contact and we can help to resolve this.
Failure to provide plant in a reasonable timeframe!
I ordered a pond plant last Wednesday (20th May), and it was supposedly despatched Thursday morning (21st May). Royal mail did not receive it till Sunday 24th May, at its North West Superhub, where it stayed until today (26th May). I rang this company this afternoon to ask what was happening, and was promised someone would contact me later today to update me on the situation. I have not heard anything from them, and when I have just checked, my parcel has arrived at Exeter. It should have been delivered to Nottingham.
Clearly this plant will not be in a fit state by the time it EVENTUALLY arrives, but Lincolnshire Pond Plants Ltd. don't seem to care about taking my money for an unsuitable plant.
Would I recommend them? Definitely NOT.
Would I use them again? Definitely NOT.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the delays, tracking issues, and lack of follow-up communication. We completely understand your concern regarding the condition of the plant after such an extended and misdirected transit journey. This is not the standard of service we aim to provide, and we sincerely apologise for the disappointment caused. Your comments will be taken seriously as we review both our dispatch procedures and customer support processes.
Ordered a few plants for my tanks from…
Ordered a few plants for my tanks from here now and they are always fab, grow really well and arrive in great shape, definitely recommend!
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your fantastic feedback! We’re delighted to hear the plants for your tanks have consistently arrived in great shape and grown well for you. Your recommendation means a lot to us, and we truly appreciate your continued support. We look forward to serving you again soon.
Excellent size of plants arrived safely…
Excellent size of plants arrived safely today.
My only criticism is that though my order stated shipped from Thursday morning no tracking info appeared until late Sunday afternoon so I would suggest it would be better to only notify that the order is shipped when it has actually left the premises.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your plants arrived safely and that you were pleased with their size.
We also appreciate your helpful comments regarding the shipping notifications and tracking updates. Your feedback is very valuable, and we will take this on board as we look to improve our dispatch communication process.
Thank you again for your support, and we hope to serve you again soon.
Poor quality
I placed an order in January for March pre-order deliver, eventually after much chasing my plants were delivered in May, half the plants were dead on arrival and the others are really poor quality, I would never order from this company again total waste of money.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the delays and the condition of the plants received. We understand how frustrating this must have been, especially after waiting so long for your pre-order delivery. This is not the standard of quality or service we aim to provide, and we sincerely apologise for letting you down. Your comments will be taken seriously as we review our pre-order fulfilment, communication, and quality control processes.
Highly recommended
Really delighted with the pond plants that arrived very quickly and in excellent condition. Lincsplants has a great selection and the customer service I received from Alex was fantastic, just the help I needed to decide on my order. Highly recommended.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your pond plants arrived quickly and in excellent condition. It’s also fantastic to know you were pleased with the selection and the customer service provided by Alex. Your recommendation means a lot to us, and we truly appreciate your support. We hope to serve you again soon.
My pond lily arrived safely and…
My pond lily arrived safely and quickly, lovely healthy plant, looking forward to when it matures.
Reasonable delivery,
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your lovely feedback! We’re delighted to hear your pond lily arrived safely, quickly, and in healthy condition. We hope you enjoy watching it mature and bloom. We really appreciate your support and are pleased you found the delivery reasonable too.
I bought lots of pond plants
I bought lots of pond plants. Each one arrived in excellent condition and exceptional quality.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear all of your pond plants arrived in excellent condition and of exceptional quality. We truly appreciate your support and hope to serve you again soon.
Still no sign of pre- order (September 2025)
I just wanted to add my voice to the clearly growing disdain for this companies pre-order plant service. I placed a substantial order last September for delivery in March of this year. Not only have they not arrive but I have received no communication from the company at all. If it is the case that plants advertised as 3 Ltr are being delivered bare root as others have attested I would suggest that demonstrates a clear intention to mislead the customer. I would encourage people to report this to trading standards uk and will do so myself if that turns out to be the case when my (or if) my order finally arrives
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the delay and lack of communication regarding your pre-order. We understand how disappointing and concerning this must be, especially after placing a substantial order many months in advance. We also appreciate your concerns regarding product descriptions and expectations. This is not the standard of service we aim to provide, and your comments will be taken seriously as we review our communication, fulfilment processes, and product presentation.
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