Lightning Fibre Bewertungen 5.096

Fast, efficient, professional, local and welcoming experience overall

I can honestly say that everyone at Lightning Fibre has been amazing and provided outstanding service from start to finish.

My top floor property was particularly tricky due to all the Victorian hung tiles and sash windows. Mark carried out a thorough survey and came up with a genius installation plan.

On the day of installation, the team (Nathanial, Jordan & George) were all really friendly and professional, and whilst Mark operated the cherry picker outside, Nathanial completed the work inside the property, making sure it looked neat and tidy, and patiently explained (to a customer with a thousand questions) how everything worked 😊

Can’t thank everyone enough, and just wanted you to know I really appreciate the “above and beyond” attitude that the entire team seems to have.

Moved my point for the router externally - not expensive, really helpful and tidy engineer. Did get another quote - way higher, and any problems would have meant getting remedial work from Lightning Fibre.

Very helpful from the initial call about what serives, soeeds and equipment provided. Quick to answer their phones. Quality Zyxel router and wifi extenders work brilliantly with no dropouts. Local company, highly recommend them. Much better service than the large national suppliers.

Installation of the broadband went really good. Happy with professional service offered by engineers coming home, respecting our home as much as taking off their shoes when going around in our home!
For the engineers, thank you for great work and 5*

Whenever I have had need to phone Lightning Fibre you are always friendly and very helpful - eg: a young lady talked me through rebooting my internet for me and I’m ashamed I can’t remember her name but she was brilliant and deserves a medal for her patience- cannot fault you with any dealings I’ve had with any of you - thank you

Lovely chap treated my very well
Conner is his name. I didn't feel as if I was wasting his time xx

An engineer Lightning Fibre came the same day as I called and put in a new modem and got the connections working again. Engineer was very helpful and friendly.

The whole experience was pleasant and stress free. All of my questions were answered prior to signing up.
The engineers installing the cable and boxes were friendly and helpful and the system works well.

telephone install earlier than scheduled

The install team turned put router where we wanted it no mess no hassle done quickly. Speeds as told plus a couple of persent more price is great thanks for this

Customer service always top drawer. We struggled to get the fibre cable up to our property for several months but it was out of LFs control. Eventually they were able to remove the blockage in the duct. From that point on the installation and sign up process was seamless. The engineers were polite, respectful of my property and had no issues with my request to locate the cable around the side of my property through an existing hole previously used by an old satellite cable. The work was neat and tidy and cable on the wall barely noticeable. Since connection the speed has been fantastic and has greatly improved our experience with working from home and streaming.

The two guys were efficient, personable and polite. They couldn't have been better in any way.

Helpful friendly staff, explained the procedure to me.

Great job the insulation was very good

He arrived well within the time l was expecting him.
Two looks, knew exactly what to do, which he did and
the phone is 100%. Very good service.
All your staff give very good service and very polite too.

Great customer service. The installation was straightforward and the guys were very helpful.

Good service recommended