You weren't willing to offer us trade discount due to us not having bought something from you before which we found odd. As a gas company who installs gas products regularly and deals with manufactur... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was able to find the part and order it for delivery online. It arrived quickly ready for installation. The fire is 11yrs old which can mean parts are difficult/impossible to find due to a business... Mehr ansehen
Unternehmen hat geantwortet
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Mehr ansehen
Unternehmen hat geantwortet
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you! Unfortunately had a breakage in transit although I thought were packed extremel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktinformationen
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Vereinigtes Königreich
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Hervorragend
369 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Needed a new lgnition unit placed my…
Needed a new lgnition unit placed my order on friday and on wednesday it was delivered,perfect service by legend fires
18. November 2025
Antwort von Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
My replacement coals.
I dropped one star purely because I had to call the company customer's services because I had been waiting for the order.
I was then told they were waiting on suppliers, but when I placed the order the web site said the goods were in stock.
After my call I was then kept informed of my order. I had a call saying the order had been despatched.
The goods arrives and were well packaged.
Maybe keep customers more informed from the beginning about their suppliers situation.
12. November 2025
Antwort von Legend Fires
Thank you for taking the time to leave such a detailed review — and for your kind comments overall.
We’d like to apologise for the lack of communication at the start of your order. You’re absolutely right that we should have kept you better informed from the outset, particularly regarding supplier delays.
Since your order, we’ve reviewed our processes and have made changes to hold more stock where possible, as well as improve how and when we update customers if there is any delay.
We’re pleased to hear the goods arrived well packaged and that everything else met expectations, and we really appreciate both your understanding and your feedback — it genuinely helps us improve.
Thanks again for choosing Legend Fires.
Antwort von Legend Fires
Thank you for taking the time to leave us positive feedback, it means a lot!
Modular coat order
Ordered a replacement modular coal set for my fire. Unfortunately one part was found to be broken when unpacked. I called Legend and they informed me that a replacement would be sent out. I later called back to ask about tracking details and they said they'd give me them in a WhatsApp message as soon as the part was ready, which they did.
Very pleased as the fire is now looking great.
4. November 2025
Antwort von Legend Fires
Thanks for taking the time to leave us positive feedback. Apologies for the slight mishap on the broken but I am glad we got it sorted for you!
The delivery was super quick
The delivery was super quick. The coals looked brilliant when set up.
31. Oktober 2025
Antwort von Legend Fires
Thanks for taking the time us to leave us positive feed back and I am glad to hear your fire is looking good!
Made it very easy to order
Made it very easy to order , delivered on time no hassle !
6. November 2025
Antwort von Legend Fires
We aim to please! Thank you for taking the time to leave us positive feedback!
My order took longer than expected to…
My order took longer than expected to arrive and part of it was broken. However, they responded quickly and delivered a replacement part the next working day. Hence 4/5.
29. Oktober 2025
Antwort von Legend Fires
Thank you for taking the time to leave us feedback. I am sorry your order took longer than you expected, we are always working hard to reduce lead times and improving communication but glad we managed to get it sorted for you.
Having just moved into this house we…
Having just moved into this house we loved the coal effect gas fire but the coals looked shabby and some were broken, we looked for the model on line and ordered the exact ones from Legend gas fires who were first rate for ordering and delivery
29. Oktober 2025
Antwort von Legend Fires
Thank you for taking the time to leave us positive feedback, it is really appreciated!
Antwort von Legend Fires
Thank you for taking the time to leave us positive feedback. I will pass your comments onto the staff and I am sure it will make their day!
Antwort von Legend Fires
We aim to please! Thank you for taking the time to leave positive feedback.
Great service and advice.
15. Oktober 2025
Antwort von Legend Fires
We aim to please! Thank you for taking the time to leave us positive feedback!
Antwort von Legend Fires
Happy to hear they are looking good! Really appreciate to the positive feedback.
Antwort von Legend Fires
We aim to please! Thank you!
From order to receipt of product was an…
From order to receipt of product was an easy process, kept informed and delivered well on time, would highly recommend
22. Oktober 2025
Antwort von Legend Fires
Really appreciate your kind words! Thank you
Easy to deal with
Easy to order new burner. Quickly despatched without fuss. Was fitted by our engineer the next day. Job done. Bosh!
14. Oktober 2025
Antwort von Legend Fires
Really appreciate the positive feedback and great to hear you got sorted nice and quickly! BOSH!
Antwort von Legend Fires
Thank you for taking the time to leave us feedback. We are always looking at improving ways to deliver the best service possible to our customers.
Ordered a coal set for my legend fire
Ordered a coal set for my legend fire. Later informed me that they were out of stock and would two weeks before available.
Offered me a deluxe pebble set at no extra cost which I accepted and am very pleased with.
Good customer after sales service. Will use again if needed.
29. September 2025
Antwort von Legend Fires
Really appreciate the positive feedback and great to hear the team are thinking out the box and offering customers alternatives if needed!
Quick and easy
Easy to find what I wanted on the website and a quick delivery. Exactly what I wanted.
14. Oktober 2025
Antwort von Legend Fires
Glad we could be of service! We always aim to make things as easy as possible.
Antwort von Legend Fires
Really appreciate the positive feedback!
Well packaged
Well packaged, coals were good quality and in good condition. Took longer than expected for delivery plus not quite enough info on delivery time from the beginning.
8. Oktober 2025
Antwort von Legend Fires
Thank you for taking the time to leave us feedback. We are sorry it took longer than expected. We are always working hard to improve lead times and customer communication.
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