Learnpaladin Bewertungen 

I tried this app on a trial price as it looked interesting, which it was to a point. However without any warning they have renewed my subscription for another 3 months at full price without any notification that this was about to happen. I have reached out to them twice via email, as this is the only way to contact them but they are not responding at all. £50 for 3 months is a rip off for the limited content they have available as there are not that many stories to watch that interest me.
It seems the only route for me now is through my credit card company.

Update:
Since receiving your reply and doing as requested over 24hrs ago, I have still had no response from you.

Update: 50% refund offered and accepted.
Thank you

I have reached out to learnpaladin multiple times about my issue and there has been no response. In February I notified them via email that I was charged $69.99 after a free trial. They wrote me back once and asked my email, and after that, nothing. I have reached out via email again and again, also Facebook and instagram and no one has responded. I accepted that $69.99 for the subscription and took it to the chin although I was very upset. NOW, my account is saying free and the Pro feature is no longer on my account. I am extremely upset and feel deceived. I feel as if I am being scammed when no one is responding to my messages. I should have read the reviews to this company because it seems as if I am not the only one having this issue. The customer service is the worst I have ever encountered and it needs to be fixed.

I have responded to the email and am waiting on a response.

It says I spent 47,6 dollars without my knowledge. I want a refund of whatever I "bought".

Why did I not come to Trustpilot first? Like so many of the other reviews, I signed up for the £20 trial and then BANG 2 months later saw £50 taken from my account. I can't even log into the Paladin App - it wanted me to totally re-register. No way.

Have written to them at hello.at.learnpaladin.com as it's criminal not to give an email warning that this kind of large amount is about to be taken from your account - again, like so many others, for an App that really wasn't what was sold via the adverts - and only used for one week.

Have called my bank directly to stop any future payments being taken. Naughty; They clearly know they are doing this as SO many other people have reported the same problem.

I should have looked at reviews before signing up for the free trial. I just got charged $32 out of the blue and have not been able to figure out how to even sign in to the website to cancel it.

I cannot recommend this company.

Subscription payments are processed outside of the Google Play Store's secure environment. Consequently, when my subscription unexpectedly renewed, my request for a refund, submitted shortly after the payment was processed, was denied.

Under similar circumstances within the Play Store, an immediate refund would typically be issued.

I am currently out of pocket by $85 NZD. I will update this review should a refund be provided.

It looked promising but constant AI videos and lack of depth interrupted by ads meant it wasn’t for me. I cancelled before a subscription was due but lo and behold, 3 months later they have taken £49.95. They deny I cancelled in time so totally dishonest and corrupt. Do not bother!

## Review: Exceptional Support & Great Value! ⭐⭐⭐⭐⭐
I’ve been using the Paladin app for a while now and I’m honestly thrilled with it. The interface is smooth, the features are exactly what I need, and it’s become a staple in my daily routine. I was so happy with the experience that I knew I wanted to commit to a full yearly subscription.
The Subscription Hiccup
I originally had a three-month plan. When it rolled over, I noticed I was automatically charged £49.95 I realised this was nearly the cost of the full annual plan, and I was worried I’d missed out on the better value of the yearly tier.

I reached out to their support team to explain the situation, and I couldn't be more impressed:
They responded incredibly quickly.
Instead of giving me the run-around, they recognised my intent to upgrade.
They actually gifted me the extra time needed to bridge the gap to a full year!(£10.04)
It’s rare to find an app that matches great tech with even better human support. They truly value their loyal users.

This company took £50 without my authorisation even though I am listed as having free subscription and there was no warning. There is no way to cancel on the website. I’m raising a dispute with my bank and will fight it if they do not refund.

I signed up over 3 months ago as I saw an advert as people have mentioned it's not quite as it's advertised to however I still used it and got some value out of it. I set a reminder after three month period, and in March decided that it wasn't worth paying the subscription so I cancelled I got notified I'll have usage until the 25th of April. And on the 25th of April I got charged £49.99, despite cancelling through the app. Very poor, I emailed twice and noticed that they had responded to negative review on here after I had emailed so felt maybe they response faster on here. If this isnt resolved swiftly I will be contacting my bank and reporting and take it further.

I signed up for a 7 day trial and cancelled on the morning of the 7th day. I was charged $69.99 for an entire year. I found there was no way to cancel in the settings of the app, just an option to not auto renew in 12 months. I emailed customer service and they said I couldn’t cancel because the trial ended. The app itself is not as advertised. It’s rather boring and difficult to navigate. It’s difficult to get the next segment of history.

Ho accettato un rimborso parziale il 9 di aprile. Al 25 di aprile non è ancora arrivato alcun rimborso e il servizio clienti è sparito.

STAY AWAY! They say it’s free and won’t be charged but they LIE! You contact customer service they just ignore your emails once you ask for a refund! The app itself isn’t great either, can’t play it continuously and poor quality.

Absolute scam. Falsely took money, I contacted them, they sent a reply trying to justify but ignored half the payments I questioned, which were completely and obviously fake, they then stopped replying and ignore contact. DO NOT BELIEVE THE RESPONSE THEY ATTACH TO THIS MESSAGE. I have attached a previous response and pointed out their lies, which I can prove through emails, which are now with my bank, having reported them for fraud
My bank say it’s not their first complaint about them.
Fraudulent and then they ignore.
AVOID!!!!

Their fake response full of lies. (The only time they respond is when I make a public review):
We’d like to clarify that our team has been actively investigating your case and has responded with the information available in our system. We have not ignored your messages YES YOU HAVE. THE ONLY RESPONSE I NOW GET IS WHEN I WRITE A PUBLIC REVIEW SUCH AS THIS. OTHER THAN THAT, YOU HAVE FOBBED ME OFF WITH REPLIES THAT DON'T DEAL WITH THE ISSUE, and we have been working to identify all associated accounts and transactions to provide a complete explanation.
I DID NOT SUBSCRIBE! NOT THROUGH YOU, NOT THROUGH APPLE.

At this time, one of the charges mentioned does not appear in our records (4 CHARGES, NOT ONE, SO 6 PAYMENTS IN TOTAL WITH YOU PUTTING IN WRITING YOU HAVE NO RECORD OF 4 OF THEM BUT THAT YOU'RE NOT FRAUDUALANT) , which is why we have requested additional details to help locate it accurately (I SENT YOU BANK STATEMENTS!!!!) . Without matching transaction information, it is not possible to verify or resolve it fully (BECAUSE IT'S FRAUDULANT!) I DID NOT SUBSCRIBE THROUGH APPLE OR THROUGH YOU.

We have also provided a breakdown of the subscriptions we were able to identify (NO YOU HAVEN'T, I SPECIFICALLY ASKED FOR DETAILS, YOU REPLIED WITH NOTHING OTHER THAN ESSENTIALLY ASKING I TAKE YOU WORD FOR IT DESPITE YOU HAVING NO KNOWLEDGE OF 4 OTHER PAYMENTS TAKEN BY YOU and offered a resolution based on those findings YOU OFFERED A 40% REFUND FOR 2 OF THE CHARGES I DID NOT MAKE AND IGNORE THE REST.

This is an app that promotes itself through high-quality mini documentary videos on history that are really appealing. The problem is that once you subscribe, you realize that they have ZERO of those fabulous mini documentaries that they use to promote the app. Instead, they offer you text and quizzes on history. Nothing but very basic content (designed and apt to primary school students) yet not a clue about the great videos they use to promote the app.

Really disappointed after thinking I've made a purchase to try and help my mindless scrolling and choosing to learn instead. The initial period was, I believe, a 3 month trial for £20. I thought okay, why not - I believe they offered a money back garantuee if not satisfied (if Im remembering correctly). I used it for about a week and then tried a few more times but just lost interest unfortunately - I didn't not want to claim my money back as I didn't think the app was poor but just my attention span was not as good as it should be.

All of a sudden, after the 3 months, I'm charged £50 for something I didn't even know I was subscribed to. I feel scammed especially since I have had no response to my email after 2 business days. I have emailed again. Will update this review accordingly if they respond and rectify the situation.

Update: offered £25 back of the £50 but still pretty sour about losing £25 for ultimately no real purpose (they have kept my access to paladin for the rest of the year I believe but haven't even opened the app as I became quite bored of the similar structure for every seperate history)

I signed up for a 3 month subscription in Dec and extended it out a year because I love it. I can choose from hundreds of different people from history or even from different time periods. It shows helpful imagery, plays appropriate sound effects/music, shows the words and reads through scripts (helping visual and audio learners) of each event. Each person is broken into 4-5 different lessons with quizzes at each checkpoint. You then earn an avatar of the person at the end. I love it a lot!

The ads are real. The app is amazing - and the team is responsive. I mentioned that I'd like to be able to listen in a car drive versus less interactive and they added the feature. Amazing!

Update: Problem was resolved.

App told me my subscription was cancelled but kept billing me month to month. Emailed hello at learnpaladin.com but I haven’t heard back in 2 business days. Seeking help here to see who was able to resolve this

I tried to cancel before the free trial ended and it wouldn’t let me. I emailed asking for a refund the same day I was charged and didn’t get no response.