LawnGuru Bewertungen 

Lawnguru says it’s a software company so it doesn’t have to take responsibility for the service it provides. Their policies are designed to frustrate customers into giving up.

Like many folks here I had a great experience the first two weeks. When my first provider dropped me it spiraled from there. I’m in a large metro area and they can’t keep providers. My gut tells me they don’t pay well enough.

Their customer service team is not proactive in helping place you with a new provider when one drops. I feel bad for them because they take the all the flak, meanwhile leadership at this company is silent, I know because I reached out to their head of CS with no answer.

Find someone else, these folks aren’t it.

First, they sent someone out to mow the lawn incomplete (They only mowed what they wanted). Then they sent someone out to mow and they shattered my front storm door. Then they told me that they can’t help me and that I need to get with the contractor to get it resolved. Then there was crickets. Don’t bother with Lawn Guru

Awful service. Charged me for a mowing service that their contractor never provided (sent photos from a different property as proof). Awful customer service. There is no phone number to contact, the chatbot is useless and the “request” function takes forever and the answers you get are idiotic and repetitive. Worst company I have ever had the misfortune of giving my credit card info to. Buyers beware!

Absolute terrible company. Waited weeks for them to ‘match a professional’ with my service. Never happened. Apparently there are 4 neighbors who also use LawnGuru which has to be cheap marketing ploy …. Waste of time - no other way to say it. Don’t get me started on customer service or rather their lack there of.

Horrible company. I booked service and was promised to have someone on the property within 24 hours. First day goes by no communication at all. When I called their number I got answered by someone who claimed to be working on another property but I could hear the background he was clearly at home. I was promised that it would be done the next day in the morning. Next day goes by and it’s crickets again. All you get are automated messages trying to give you an excuse as to why they can’t come. First time was weather (it didn’t rain here). Second time it was “mechanical issues”. What a joke. Save yourself the headache and find another company to service your yard!

The first guy they sent did a terrible job. He left big patches of grass unmowed in the lawn and didn't trim. The second guy didn't trim, he said he forgot the fuel for his trimmer. The second guy "got injured" and lawn guru didn't send anyone else with no notification. The third guy didn't show at all. You cannot call, only chat or email. They call the providers pros. They are just random people that have no idea what they are doing. Worst company ever. I wish I could give them zero stars. Do not use lawn guru!!!!!

I only gave a 2 because they showed up twice. After that passed along to 3 different providers and all no shows. The first who was supposed to be weekly finally sent a message after 3 days late. The 2 one sent a message he was on the way at 7:30am. Never showed and this was after being 1 day late. I complained and got a 3rd guy who never showed. Not reliable. Over a week and no shows.

Lawn guru is the most pitiful lawn service app you can ever use in your life when I first got them. It was OK but they never had good people to cut the grass. They always did half jobs now I’ve been with them for six months and every time I get a provider, they literally never cut my grass. I get a new provider they don’t show up. I got a new provider. They don’t show up and nobody can do nothing about it. Stay far away from this company.

Broke off a piece of my fence and unwilling to do anything about it because it's been more than 72 hours after the service. The job has been tossed off to 3 different people in the last 2 months and their unprofessionalism gets progressively worse with every change. I have canceled and advise against using them.

This companies service is Horrible. Its a good chance the contractor they choose will not do a good job. They first sent a guy out and then he quit in the middle of the job. So they refunded me, my money, and I told them, I didn't want him coming back and I don't want to use a service. Today they call me while I'm not at home. And tell me that somebody's gonna be there. In about 15 minutes, and I couldn't get home to tell them to stop. So they pretty much forced me to get the job done. And didn't even cut my whole backyard and left trash everywhere.And my back gate open. Fair warning Do not use this service!

After $100 mowing fee, yard was still full of 3 foot high weeds. No trimming done with mow. And this was for a Townhouse back yard. (Very small yard.)

Too bad Trust Pilot doesn't allow photos.

Horrible. Constant no-shows and customer service does nothing. Then charge more when your grass is over 6 in b/c their providers don’t show up.

Signed up for weekly mowing and my guy just stopped showing up. The guy did a good job the first 2 weeks but then we had almost an entire week of rain and he apparently got so backed up he just dropped me as a client without letting me know after 3 weeks of not showing up. Reached out through the website and no response. Tried contacting support and they ghosted me too.

Horrible service. Poor execution and policies. Need new leadership! They dictate schedule which could change the day before mowing. Difficult to cancel service as there isn't any...

My daughter signed up for lawn service for me. No one ever showed up but she was charged. Reaching customer service was just about impossible . Tried reaching customer service to no avail. Then left a message and they said they would call me back . No one ever did.

I signed up for biweekly lawnmowing service. No one ever called even after requesting a call.. Just kept getting text messages in app that said unable to provide service due to weather for 3 weeks and then 4th week it said for mechanical reasons. After 4 weeks of no service my husband decided to just weed wack the lawn till our tractor could be repaired. What's the point of signing up for service if no one provides service!!!!

My experience with LawnGuru has been extremely frustrating and disappointing. I signed up for recurring biweekly mowing because I needed a reliable service—not because I wanted to spend weeks tracking down a provider and trying to get someone at the company to respond.

On July 1, my assigned provider arrived but told me his mower had broken and that he would return the next day to finish the job. He never returned. On July 7, after I reached out because my lawn still had not been cut, he told me the LawnGuru app was malfunctioning on his end and that his jobs were not visible. I was understanding because equipment problems happen. However, this is exactly when I expected LawnGuru, the company managing the service and payment, to step in and resolve the problem.

Instead, my lawn remained uncut while I was left trying to get assistance. I contacted LawnGuru through its support system and submitted a formal request explaining that I had already been charged, had not received the service I paid for, and did not want to be charged again while the previous service remained unresolved. Days later, my request was still simply marked “In Progress.”

What makes this situation even more concerning is that LawnGuru’s own terms state that payment for a provider service is due upon completion of the requested service. Yet I was charged despite the mowing not being completed. Meanwhile, my grass has continued to grow because LawnGuru failed to arrange for another provider or provide a timely resolution.

Their website prominently advertises a “Guru Guarantee,” stating that if customers are not 100% happy, they should notify the company within three days and LawnGuru will send the provider back to make it right or issue a refund. I reported the problem and repeatedly attempted to get assistance, yet neither of those things happened in a timely manner.

The most frustrating part is the lack of accessible human customer service. When a company operates a platform, processes customers’ payments, assigns providers, and advertises a satisfaction guarantee, customers should not be left caught between a provider experiencing problems and an unresponsive support system.

I also find it troubling that LawnGuru prominently displays a 4.7/5 rating from more than 3,000 “verified LawnGuru Reviews” on its own website, yet I could not find an obvious way to leave a review about my own experience there. My experience has been dramatically different from the overwhelmingly positive picture presented on their website.

At this point, I am not asking for anything unreasonable. I paid for lawn service and expected my lawn to be serviced. When the assigned provider could not complete the job, I expected LawnGuru to arrange a replacement, communicate with me, and ensure I was not charged for an incomplete service. Instead, I have spent considerable time trying to resolve a problem that should have been handled by the company.

Based on my experience, I cannot recommend LawnGuru. Customers considering this service should be aware that if something goes wrong, getting timely assistance and accountability may be far more difficult than the company’s marketing suggests.

I have scheduled with this company twice. The first time no one showed up but I gave them another chance. After the second no show I canceled and hired someone else. They ignored my cancelation request, sent the contractor and charged me anyway! I can't get in touch with anyone to have a discussion. Even if you are desperate, don't use this service! In fact, don't walk away......RUN!

Provider no showed for over 10 days then wanted to collect a overgrowth fee before coming to my property.I understand this aspect isn't lawn guru's fault, but I did email customer service twice and never received a response

Payed for lawn cut, edgingg g and blowing trimmings off surfaces and all they did was cut front yard and lawn guru didn’t fix it