BPS Depot Bewertungen 

Not the best experience honestly.

My first loft ladder order arrived in a box that looked like it had travelled through a war zone. This is largely on the courier however the ladder itself had various forms of damage as the packaging was inarguably insufficient. A thin wall of polystirene and a thin box was all that stood in the way of product damage. The kind of packaging that would be just about appropriate if you were buying the item in a store and transporting it yourself, but definitely not for standard courier delivery. There were also loose parts in the box that were broken, the hatch trimming had no protection at all and one piece was snapped in half.

Keen to get this ladder (as it had good reviews and met my needs well) I opted to receive a replacement. The replacement arrived in a box that was near pristine, this one managed to avoid the warzone. However even though the box was unmared the ladder itself still had various forms of damage, and another trim was broken.

At this point I'd gone through enough hassle receiving and returning the ladders so I opted for a refund.

The ladder was successfully received by BPS and I was told that I would get my refund. I hadn't heard any more after 5 days so I reached out to support and was told that my refund had now been processed. 5 more days passed and still no whisper of the refund, so I asked them to chase, which they said they would - still no word on the refund. I ended up needing to open a case with PayPal and finally, after another week I got my refund. I appreciate that some payment processors have a delay once the refund has been processed, however my refund hadn't even been issued/raised during the 20 day period since my return was received.

Based on this experience I wouldn't be keen to buy from BPS again. Their support was prompt in replying and polite etc. - and the ladder looked decent (if you can get one undamaged) - but the ladders are poorly packaged and they weren't able to issue a refund without me chasing 3 times.

Great tripod ladder and great service 💯 recommend.

Great products and when something wasnt right BPS sorted it out right away. Special thanks to Carly for all her help.

Big thank you to Carly at customer Services.
My ladder developed a split in one of the tubes emailed Customer Services and my issue was dealt with by Carly. Carly provided excellent timely communication and delt with my issue very quicky and professionally with a replacement ordered and out for delivery within 3 working days. I would recommend BPS they provide excellent products and Carly in Customer Services is a star.

Having just taken delivery of a home master scaffold tower to re-oil our external timber cladding, I realised I had ordered a size too short to reach the gable ends. I called the BPS Depot phone number and within a few minutes, Carly had answered my call and very quickly and efficiently helped us resolve the issue with the minimum of fuss. It is very refreshing and reassuring to be able to speak to a knowledgeable person after making an online purchase, rather than deal with confusing chat bots or live messaging. Also delivery by DX was faultless too. Thank you!

My dad (a pensioner) bought a ladder from them, it's faulty so he requested a return via email and after a whatsapp conversation it was agreed that he should package it for return and they'd arrange a courier. He's been waiting over a fortnight for the ladder to be collected. He tried to contact to check for a date so he could be sure to be home and he's being left on hold.

Similar to the 1* review below - ordered a ladder with next day delivery to be told it was out of stock and would be available in 3-4 weeks. It’s now been 3 weeks and no communication.

I contacted them for an update multiple times on their WhatsApp and via their customer service email to receive no reply. Their website form doesn’t even work either!

Useless company.

UPDATE (16 Oct 2025): BPS finally got in touch, but only after I left this negative review (shock). Quick to take your money but the experience has been poor from start to finish.

I was even asked to change my review to positive now they’ve responded, but the damage is already done.

The item is STILL out of stock, after nearly 4 weeks, but available to order online. Therefore, requested a refund. Didn’t even receive confirmation that they would be processing a refund, so I had to follow up on that too :)

They explained that delays in comms were due to staff shortages and personal circumstances, which I sympathise with, but customers should never be left in silence for weeks after chasing multiple times. A business needs proper processes in place so that basic customer service is not dependent on whether one or two people are available.

Ordered a ladder a month ago that was in stock with guaranteed next day delivery £300 spent. Got an email later in the day saying it was out of stock and would be 3-4 weeks back ordered. A month later zero communication from the company despite several emails asking for delivery update. Phoned them on a Friday to be told they were coming in on the Monday and would get a delivery notification for delivery on tuesday. No delivery conformation. No delivery on the Tuesday. Useless company and service will never be using them again.

Great product- so lightweight compared to others, yet sturdy. Unfortunately I had a few problems. Carly at customers services was so kind and went out of her way to help me resolve my issue. In this day and age, it feels like a rarity. Thank you again.

had an issue but seller resolved..

3 years after buying my ladders BPS sent me a part which had broken (not something they had supplied!) This was a lovely gesture and they did not charge me for this part...

Outstanding Customer Service
Dealing with the company was a pleasure. The ordering process was very easy which was followed by a quick delivery. A slight problem with my order was dealt with quickly and professionally by Carly who exercised outstanding customer service. Carly was extremely helpful and her communications was excellent. BPP pride themselves on customer service and they have every right to do so. Thank you.

I had lost my nuts and bolts for the ladder roof hooks I'd bought a few years back and was therefore unable to use the roof hooks. After an email and phone call to clairfy what I was missing BPS stepped up and provided the part free of charge. What great customer service. Carly went above and beyond and is a credit to this company, thank you.

Very disappointed
Placed order on 14.09.25
Order #BPS463130] (September 14, 2025)
No indication that item is out of stock or unavailable.
The only communication I received was one! E-mail - order received
Had to chase them constantly, excuses and delays. Had to cancel in the end as lost faith they can deliver

I bought my foldable ladder in 2012. It has never let me down, My only problem was recently when the end of the Pole Hook was amaged. I contacted BPS and they sent me a new and re-designed pole hook that arrived by first class post within 24 hours.
10/10, well done.

Some years ago I purchased a BPS multi-positioned ladder. It’s in 4linked sections and has been versatile and reliable. Used it in lots of configurations. After time I was not surprised that the plastic ‘shoes’ on the four feet showed signs of aging. What brilliant service when I rang BPS! They can supply me with replacement shoes even for this model thst I’ve had for some years. Excellent customer service. Thank you to Bryan at BPS.

Purchased three section tradepro combination ladder. Very sturdy, well designed and looks well made. Unfortunately the delivery company DX, damaged the first ladder in transit (hence score of 4 not 5).
The response to this issue from Carly at BPS was exemplary. Received a replacement 2 days after sending photos of the damage.

The same cannot be said for DX Delivery service, very poor.

Excellent company to deal with overnight delivery arrived at 8.30 am and scaffold was easy to assemble with very clear instructions a particular thanks to Carly who handled my telephone enquiry with knowledge and was very helpful, very impressed
Thanks

Item (scaffolding) was never delivered, waited a week. No reason was given why. Refund given.

Be cautious as we placed an order for a ladder with their next day delivery only to be emailed 2 days later to say they are out of stock and it will take 8 weeks for a new delivery. Mind you on their website they still continue to mislead customers by saying the product is in stock and available for next day delivery. We tried to contact them multiple times for a refund via phone and via WhatsApp with no answer.

Edit: in response to the below reply, we can gladly have a chat if you responded to my queries on WhatsApp, email and/or answered the phone instead of spending your time replying to reviews.

Edit2: BPS canceled my order after a few days. They also reached out today (a couple of weeks after the incident) to apologise and offer discounts to any other products I would like. I appreciated them reaching out, but I would still be cautious when ordering from them