BPS Depot Bewertungen 

What an amazing company to deal with and such a helpful team. My order was delivered so quickly and the carrier they used was so helpful making sure i didn't struggle with parcel. really good experience from start to finish and will be using again to build up my scaffolding system.

Had problems with delivery which wasn’t BPS fault. Spoke with a lovely person called Carmela who sorted things out for me and kept me informed above and beyond fantastic customer service.

5m scaffold tower and outriggers.
Aluminium, super light weight, ideal for short term jobs, yes it's very light and thus does get a bit of a wobble on at the top without outriggers but let's be fair it's not a ton of steel tube. It will do the job and came swiftly

Absolutely shocking customer service, spent thousands on a pergola for it to arrive damaged, I requested a new pergola be sent out to me due to several parts being damaged and missing fixings, I also explained I have very little time as my garden is being renovated, at first they basically refused to send me a fresh pergola out and requested that I have to unpack 6x boxes and potentially have to re pack 6x boxes for them to be picked up, then after speaking with someone who was actually helpful, I requested that they send out a new pergola but have it packaged better as the way they packed it was shocking ! No protection at all just aluminum in a cardboard box easily damaged (clearly) .. the MD of the company said they can’t / won’t package it any better so they will organise it to be picked up. No curtesy towards the way the situation was handled by their company .. no compensation offered nothing! They are ignored my calls and have sent very little correspondence via email over the past few days. AVOID this company AVOID AVOID AVOID. Shocking customer service, shocking products, shocking packing !!!!

I initially ordered a next day delivery which didn't happen, however i was contacted by customer services and we resolved the issue.

I purchased a Home Master® 3 Section Extension Ladders - 6.50m. The price was great and delivered on time. The quality is good, very pleased, would recommend.

We recently purchased a BPS loft ladder, great quality, really very happy with it. Needed to get some minor spares for the ladder and deal with Carly who was just super-responsive and sent us our spares FOC, great company to deal with.

Selling an item, anybody can fo that. What matters to me is the after sales service, when things go wrong, once they've got your money & unfortunately they failed me.
Although in my case, this was a trivial matter, (hence two stars, not one) nonetheless it reflects on the company how they treat all customers & issues with their after sales service.

Ask yourself this, would you want to risk buying a product, only to have an issue with it & then be ignored?

Quick delivery
Unfortunately some items were damaged during delivery
This was all replaced, also delivered quickly

My new tripod orchard ladder is just the job. Well made and sturdy.
Aftersales support was good

Excellent customer service. Not only do we love the Trademaster tripod ladder, but when we lost one of the pins for the adjustable legs Carly organised a replacement for us super quickly. Can't ask for better than that. Delighted.
Green & Gorgeous

Great Service Delivered on time / delivery Driver Healpful/ Do Business with you Again / Decided Safely is Most Important/David( Tripod Steps)

BPS i really don't mind paying for quality goods and quality delivery service. And that is exactly what I received from you.

My garden is on a double slope. I would trim a 4m Leylandi hedge using a traditional ladder. I used 2 or 3 wooden blocks levelling me up and sand bags on the bottom rungs. The thought of it now horrifies me. After using your Tripod Ladders, I can't believe how steady they are. I should have purchased them years ago. I have actually enjoyed cutting the hedge for the first time in years. Thank you very much.

Sandra W.

Excellent company.
We have purchased a number of items from BPS and they have always performed really well.
We recently had a small issue with a clip on a telescopic ladder. A quick phone call and the replacement item was posted straight away.
That’s what I call exemplary service.
Well done BPS!

Absolute sh!te!! How they've got decent reviews on Feefo makes me doubt Feefo.

Got the delivery wrong, product was damaged, weren't really bothered getting right for us.

Very politely said "we care about customer service but we're not going to change it so that you're happy." Manners is not good service, I wish we'd never bought from them. Making me glad I've done business with you is good service

Spoke with a wonderful lady, (Carmela), who kept in constant contact via email until my order was completed. Will definitely use BPS again and would recommend them. Customer service was excellent and very pleased with the items I purchased.

We purchased what was advertised as a “6m Home Master DIY Scaffold Tower” from BPS Depot via the B&Q platform. The product name and accompanying images clearly implied that this was a 6-metre standing tower. What was delivered was, in fact, a 4-metre standing scaffold with a 6m working height — a significant difference that was never clearly or prominently explained in the listing.

When the scaffold arrived, we raised concerns immediately and sent detailed photographs and correspondence to BPS. Instead of resolving the matter, we were met with misdirection, being told parts may be missing or not assembled properly, which was untrue. We spent valuable time and resources trying to resolve an issue that stemmed from a fundamentally misleading product listing.

Despite confirming the error, BPS initially refused to collect the item, then reluctantly agreed, only to send drivers who were unable to follow basic parking instructions and could not communicate clearly, delaying the collection for weeks. BPS also attempted to charge us for the collection, which we refused as the product was not as described and never fit for our intended purpose.

The situation escalated unnecessarily. The seller falsely claimed they attempted collection “on many occasions” — however, on every scheduled date, no one showed up, no confirmation calls were made, and no one from their courier DX made meaningful contact. We prepared the goods exactly as requested, in four separate lots, with supporting images emailed as instructed. Still, BPS failed to follow through.

Communication with BPS staff has been rude, dismissive, and disingenuous. One staff member accused us of being abusive — an accusation we reject outright and can counter with email records and factual sequence of events. To add insult to injury, BPS blamed couriers, B&Q, and even us — refusing to accept any accountability.

We also spoke with B&Q directly, who admitted that they too were confused by the product listing and have since advised BPS to amend it to avoid misleading other customers. This confirms that the issue was not isolated, but rooted in poor and unclear advertising.

At this point, we no longer want the item, nor a replacement. We simply want a full refund and for this ordeal to be over. We are preparing to report this matter to Trading Standards, and a review of our experience, Feefo, and Trustpilot, as well as submitting a formal complaint to B&Q for enabling a third-party seller to misuse their platform without sufficient intervention.

In summary:

Product misrepresented.

Customer misled.

Repeated failed collections.

Rude and dismissive staff.

Zero accountability taken by the seller.

Ongoing delays spanning months.

Avoid this seller at all costs.

I've never been comfortable using ladders and was fed up having to pay someone every time I needed a simple job done at height, so I decided to buy a scaffolding tower (the 7m Homemaster DIY tower). I've been really pleased with it. It's enabled me to access, paint and repair parts of the outside of the house, which I wasn't confident to previously. It's light, so easy to manoeuvre. The outriggers, help provide a stable secure base, even if the ground is a little uneven. As other reviewers observed, you may feel some movement when at the highest position, but I don't think that's avoidable with a structure of this type and, with the outriggers properly installed, it never felt at risk of toppling over. The main improvements I would recommend are in the delivery process. Several sections I was sent had been damaged in transit. The aluminium sections are strong and lightweight, but obviously don't resist heavy side-on impact the way solid steel would (and, in normal use, they wouldn't need to.) Either the packages need more protection during delivery or more care is required in transit. However, BPS quickly replaced the damaged parts, so it was no big inconvenience. One final point: The wall bumper protectors make sense in theory, but in practice, with outriggers and tower base installed I struggle to see how you could get the tower safely close enough to the wall (a few cm) for them to be of any use. Mine are still in the garage unwrapped! Overall though, really pleased I bought this tower. It's already more than paid for itself, in the savings I've made vs. having to hire tradespeople.

I ordered some new ladders for a job with next day delivery, also brought some ladder pads. On the delivery day only the ladder pads turned up, I went to ring them as it was 17:06 and there website and answering service both state they are open until 17:30 and it was closed, so I couldn't even chase up my order, which I really needed. I find this service completely unacceptable and it's made running my business difficult.