Good communication throughout with weekly updates, staff were very helpful in helping sort a lead vehicle as my new car was a long wait.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This was my first experience in getting a car through Knowles fleet. The process of application is pretty simple and there are excellent deals available. Also, quite a few options for quick delivery.... Mehr ansehen
Sat in KwikFit waiting on a tyre change. Been sat here for over 2.5 hrs since lease company was emailed. No reply means KwikFit can't respond. This is a joke. It's the polar opposite of customer s... Mehr ansehen
Unternehmen hat geantwortet
Had 7 nhs lease cars no issues, this company kinto fleet seem to want to charge you for tyres and now parking fines even if paid ! I had issues during the start with pricing ...I will be making a comp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knowles Fleet is an independent, employee-owned company with over 30 years’ experience in delivering specialist lease car scheme administration services to the NHS, public and private sector organisations. From specialist scheme design and expert management, to full vehicle and driver administration services, our flexible solutions are personalised to help you.
Kontaktinformationen
The Grange, Lodge Park, Lodge Lane, CO4 5NE, Colchester, Vereinigtes Königreich
- 01206 252300
- info@kafleet.com
- knowlesfleet.com
4,1
Gut
33 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very Happy
Can’t find any faults, excellent throughout, great customer support, very efficient, great communication.. very happy
1. Juni 2026
Bewertung ohne vorherige Einladung
9+ years of using Knowles Fleet
I have been using Knowles Fleet for around 9 years now through a salary sacrifice scheme via the NHS. It has always been an easy process with access to help and advice whenever I've needed.
They have always communicated well at all stages of the process which is very much appreciated. I have to highly commend the drivers that picked up and dropped off cars to me this time. They were incredibly courteous and professional and supported with setting up the app for the new which was greatly appreciated.
I would and have recommended the company to colleagues at work.
14. Mai 2026
Bewertung ohne vorherige Einladung
Ok compant, but unhelpful and sourcing cars from terrible lease companies.
The actual car was fine and dealing with them through NHS salary sacrifice was fine over the last 3 years, but they sourced the car from Kinto who are absolute con artists. When it was returned, with very minor damage, I was given no chance to sort it out (damage was so minor I assumed it wouldn't trigger charges, or I would have sorted before hand) and truly absurd costs to fix. They then said they couldn't help, as the dispute was between me and Kinto. So I'm left with not far short of £1000 being taken out of my next pay with no way to dispute it.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knowles Fleet
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We are currently reviewing the concerns raised and will respond further once we have investigated the matter fully.
Excellent EV salary sacrifice experience
I’ve recently arranged a new EV through the salary sacrifice scheme at work, and I’m more than happy with the service provided by Knowles Fleet. From start to finish, the process was straightforward and well managed, with clear information and timely communication throughout.
Any questions I had were dealt with promptly, and the team made what could have been a complex process feel simple and stress‑free. Overall, the experience has been very smooth, and I’m really pleased with how everything was handled.
I would happily recommend Knowles Fleet to anyone considering an EV lease through a salary sacrifice scheme.
5. Mai 2026
Bewertung ohne vorherige Einladung
Great
Great, i would highly recommend. From day one of ordering to delivery the service and communication was great. Very straight forward. All information required was clear and came through before delivery. Delivery was also great, on time and the delivery driver was very attentive and helpful.
22. April 2026
Bewertung ohne vorherige Einladung
Absolutely Fantastic
Absolutely Fantastic. The process was so easy and the team at knowles, kept me updated throughout the process and were so incredibly helpful. I am so happy with my Vehicle and would highly recommend Knowles to anyone thinking of getting a new vehcile
29. April 2026
Bewertung ohne vorherige Einladung
Fantastic communications and regular…
Fantastic communications and regular updates, good customer service and very helpful. All questions answered and signposted to useful information. Staff were very professional and polite, extremely helpful. I would highly recommend knowles fleet.
Happy cutomer.
27. April 2026
Bewertung ohne vorherige Einladung
Very happy with the service
Very happy with the service.
It was very quick from the point of ordering to actually receiving the car, and given my lack of knowledge when it comes to cars, I found it very personable, with people on hand to explain what my options were.
9. Februar 2026
Bewertung ohne vorherige Einladung
Brilliant service as always from…
Brilliant service as always from Knowles fleet
2. April 2026
Bewertung ohne vorherige Einladung
Great service received when ordering…
Great service received when ordering and taking delivery of my salary sacrifice car
8. April 2026
Bewertung ohne vorherige Einladung
Great experience
Great experience - all staff are extremely helpful, polite and friendly. Would recommend to all of my colleagues.
20. April 2026
Bewertung ohne vorherige Einladung
Colour change was not made clear
Colour change was not made clear. Misleading. Regret.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Knowles Fleet
Thank you for your feedback. We’re sorry to hear you were disappointed with the vehicle specification.
When the manufacturer updated the model year, the interior options were revised to a single standard configuration. We highlighted this at the time and provided details so the updated specification could be reviewed prior to delivery.
Manufacturer specification changes can occur and are outside of our control. We do, however, recognise how important clarity is and will continue to review how we communicate these updates to customers.
Sham company
Absolute rubbish. Totally inconvenienced on pick up day. Joke of a service.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Knowles Fleet
We’re sorry to hear about your experience and the inconvenience caused, that’s certainly not the level of service we aim to provide .
We’d really like to understand what went wrong and put things right. Unfortunately, we’re unable to identify your case from this review alone, so please could you contact us directly with your details at crt@kafleet.com. We take all feedback seriously and are keen to investigate this for you.
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