KIW Bewertungen 104

De snyder dig !!!

Bestil aldrig gennem dem !

De bestiller f.eks ikke bagage hos flyselskaberne, så du er tvunget til at betale ekstra for bagage, når du står i lufthavnen. Og når du sender kvitteringen til dem, kan de ikke læse den og afviser dit krav. Og du kan kun klage til deres egen specielle klageret i første omgang 🙄

C'est honteux, vous êtes des escrocs. Réservation faite, aucun email de confirmation reçu pourtant l'argent a de suite été débité de mon compte. Résultat : on parle a un robot qui nous dit que notre Réservation n'est pas confirmée et quand je demande le remboursement bizarrement je n'ai pas de réponse. Kiwi j'espère que vous allez remédier à ce problème !!! j'espère que vous allez enfin me répondre, un humain j'espère et me rembourser

Total scam

Absolute scam. Aerolíneas Argentinas moved my flight EARLIER to a time that is physically impossible for me to attend. This is an involuntary schedule change. I am legally entitled to a full refund, yet Kiwi.com is trying to hold my money hostage unless I pay them a "service fee" of €30 per person.
I didn't cancel the flight; the airline did. Kiwi’s own terms (Section 5.1) say they manage these changes, yet they are using a carrier error to skim money off customers. I am currently filing a chargeback with my bank and a formal complaint with the European Consumer Centre. Refund my money in full NOW.

Kiwi.com displayed 23kg baggage and charged “Extra AirLuggage (£35.50)”, yet the airline ticket shows 0 checked baggage.
At the airport, baggage was refused and had to be left behind. Despite proof of payment, they denied responsibility and even tried to charge me again for the return flight.
This is misleading and unacceptable. Selling a service and not delivering it is not acceptable.
Avoid Kiwi.com completely.

I give Kiwi one star only because there's no way to give it minus ten...or minus twenty.
I have never dealt with a more irresponsible company in any field, not just the dodgy business of brokering cheap flights.
Where do I start?
Well, with my own culpability. Having had to cancel two bookings through the Gulf because of the war there, I was eager to find a way back to the US that went some other route. Enter Kiwi, which was advertising just that. I am in general wary of agents, but my card wasn't working on the airline's booking page so I clicked on a modestly priced bundled fare offered by Kiwi, without doing much deep research into the company's history. Would that I had. Customers can sometimes berate perfectly good companies for trivial reasons. But in this case the legions of exhausted, bewildered, and bamboozled victims of Kiwi's bad faith practices are absolutely not exaggerating. The professional-looking website is completely misleading. The only thing professional about this company of barely legal pickpockets is their ability to part you from your hard-won money by pretending that they are operating a legitimate business.
In which legitimate business can you sell something to a customer that is completely worthless, make the egregious errors that rendered it worthless, force the customer to do the leg work to spot those errors, cost her hundreds extra in money and unpaid labor, turn a trip into an excruciating page out of Kafka and then summon up the colossal nerve to charge your victim for undoing your own negligent, incompetent, or malfeasant acts?
The ticket to the USA they sold me did not go to the USA. No where near.
How was a plane from Indonesia flying to the USA without any layovers? And why were they flying to the little known airport of La Crosse in Wisconsin? I messaged Kiwi repeatedly with my fears, but they reassured me blithely the ticket was for real. Still worried, I wrote directly to the airline. Yes, I had a valid PNR, but no, it was not for a flight to the USA, it was to Lasondre in Indonesia. I relayed this to Kiwi and immediately noticed a sharp drop in my ability to get any response from them. Their phones in the UK and the USA..and later, in Malaysia, either did not work, did not get picked up or did not exist. They insisted I send them messages from their app. After the first message, the app mysteriously never sent any others nor kept a record. I finally took a few screen shots for proof. I ended up using my email. At least they couldn't play any clever games with that.
By then, I had already booked a connecting flight to Kuala Lumpur to pick up the flight to La Crosse. After all, I had seen it being advertised on other broker sites, sometimes with reputable airlines, so there was probably some fixable error. Kiwi blithely argued that the pilot had just changed his mind about flying to the US ...then next they claimed it was a mapping error..or a technical glitch..always somehow the airline's fault, never mind that Kiwi, not any airline, had put together the ticket.
I still held onto the hope that I was going back to the US. After all, I had just paid extra for a standard fare. And extra for travel insurance. And connection protection was included, right? So if one flight failed, they would take care of the whole trip, right?
Nathan the chatbot had a different answer each time I asked. I was told not to ask for a voluntary cancellation, because after Kiwi's service charges and the fees and penalties, there would be nothing left. They couldn't refund me, unless the airline cancelled the ticket and it was involuntary. But they couldn't cancel it, because it didn't exist. Wasn't the agent or airline bungling the destination worthy of a refund? No. No apologies. No admission of error. No offer of a refund or of credit. If lining their pockets means leaving a customer in the remote backwaters of Indonesia pretending they're taking her home to the US, then so be it. Avoid Kiwi as if your life depended on it. It will.

Booking 756799769
KL - La Crosse, WI, USA

Okropna apka. Nie można odprawić się przez internet. Musiałam płacić za odprawę na lotnisku

DU BLIVER SNYDT!- BRUG ALDRIG KIWI. COM!!!!!!!!
Jeg købte i juni måned en flybillet til Gran Canaria, men annullerede min billet under 24 timer efter.
Gik 3 måneder før jeg fik besked om at "flyselskab" ikke kunne refundere min billet.
Nu er jeg via andet booking firma på Gran Canaria, MEN fik både før udrejse og nu før snarlig hjemrejse - besked fra Ryan Air om on-line tjek ind???
KIWI.COM har tilsyneladende aldrig videresendt min refusions anmodning 🤨🤨

Finally they replied that that can’t do anything! So took my 1200$ shame

Contraté un itinerario a través de Kiwi.com por un valor de 1.157 AUD (~706 €). El primer tramo de mi vuelo fue cancelado y acepté el crédito instantáneo ofrecido, pero nunca fui informada de que esto implicaría la cancelación total de la reserva.
Posteriormente, las aerolíneas también cancelaron los vuelos restantes, pero Kiwi.com se niega a gestionar el reembolso correspondiente, alegando que la aceptación del crédito anuló todo el itinerario. Esto no está claramente explicado en sus condiciones generales.

Tras revisar sus términos (sección 9.1.1 y 9.3.3), queda claro que cada vuelo cancelado debe tratarse por separado. Aceptar el crédito por un tramo no debería anular los derechos sobre vuelos posteriores.
He solicitado a Kiwi.com pruebas de que acepté conscientemente la cancelación total, pero no me las han proporcionado.

Continuaré reclamando a través de las autoridades de consumo, la plataforma europea ODR y asociaciones de defensa del pasajero. Muy decepcionada con la falta de transparencia y el trato recibido.

A very unfortunate experience, a tedious test.

Worst experience ever, the information provides was so misleading. They sell trips where the airlines don't have any cooperation so it's impossible to do a full check-in online. The online check-in is not working neither from the airlines. I paid much more for the check-in of each passenger, and the extra baggage... Never ever will use this service again and please save yourself of a nightmare experience traveling with them.

Very bad experience with kiwi.com. 21 March,2025.I applied for my refund. 1 month left, and still now they are not giving my money back. I would suggest everyone never purchase a ticket from kiwi .com. MALAYSIAN RM 3330. They are not interested in solving my problem. VERY BAD KIWI.COM.

ALDRIG KIWI IGEN!!! Ved selve betalingen kom der pludselig et vindue op at billetterne lige var steget.
Samme dag som vores afrejse får vi en mail at vores flyforbindelse var aflyst og at vi kunne vælge at få refusion (som ville tage op til 14 dage), Kiwi point eller betale for ombooking som i vores tilfælde var 10.000 kr oveni det vi allerede havde betalt.
Alle vores tillægstjenester som sædevalg og baggage blev ikke overført og vi endte med at betale over 4000 yderligere i vores tilkøb af baggage.
Aldrig har vi rejst med så tom en pengepung og med så usikker flyrejse som man aldrig vidste hvornår den blev ændret eller dyrere.
Vi bruger ALDRIG mere Kiwi!!!

Ville ønske jeg kunne give dette selskab 0 stjerner. Min kæreste blev efterladt imellem transit og lad i stikken af kiwi. De får simpelthen deres kunder til at tage et fly til et andet land for så at blive efterladt i et fremmede land de ikke selv har ønsket at være i. Vi må så købe nye billetter så alt er blevet 3 gange så dyrt. Alle de penge man taber pga åbenlys tyveri. Ikke brug dette selskab.

de kommer til at hustle dig, så meget de kan!

I am giving Kiwi a 1-star rating because this company is absolutely unreliable. I strongly advise against using their services.

The seat map on their website does not match the actual seating arrangement on the plane. If you’re flying with a loved one and book through Kiwi, expect to be seated separately. Their seat map is incorrect, and they take no responsibility for it.

Refunds? Forget about it. They simply refuse to return your money.

They also advertise 24/7 customer support if you purchase an additional service. That’s a lie. Most of the time, you’re dealing with a robot, and if you’re lucky enough to connect with a live agent, they are incompetent and provide no real help.

I highly recommend booking directly with the airline instead of using this company. Kiwi is a waste of time and money. Avoid at all costs.

Købte 5 billeter til en pris på 3800kr. Fik en regning på 5050 kr. Rent tyveri med efterfølgende gebyr som ikke fremgår nogle steder. Ren tyveri fra Kiwi skal politi andmeldes

Købte 3 billetter fra Kiwi. Efter 14 dage fik vi besked om at flyselskabet havde ændret tidspunkt på et af vores fly så vi nu ankom senere til destinationen . Vi blev spurgt om vi kunne acceptere dette og i øvrigt skulle vi så betale en ekstra pris på 1500 kr . På selve dagen for vores flight blev den første fly delayed 12 timer og dermed kunne vi ikke nå det andet fly , dvs rejsen var ubrugelig da vi kun skulle være hos destination få dage . Vi valgte at lade kiwi indhente refusion , kiwi vendte til bage efter 5 dage og sagde de desværre ikke kunne tilbyde nogen form for refusion . Hold jer væk fra dette selskab , kun fup og svindel .

Beware!

I booked 2 flights with Kiwi, and both were cancelled. When, upon completing the lengthy refund process, I was asked to choose, I opted for Kiwi credits over full refund. When presented with my new credit records, I was astonished to discover the credits split apart so that instead of one total sum it appears as two seperate sums, one for each trip, each in a different currency- making it impossible to combine them into a single large sum during payment, thereby making the customer pay out of their pocket should the required amount exceed each credit.

When I approached Kiwi they said it was impossible to convert any one of the currencies to the other so as to facilitate the combining of the sums (even though it's their own website, for goodness sake).

Shameful!

I strongly advise against booking through this travel agency.

I had requested a refund for my round-trip ticket from ICN to BKK booked through Kiwi.com. However, Kiwi.com has stated that a refund is not possible. How can a refund be denied when I did not even take the flight? AirAsia has also informed me that since the payment was made through an agency, I need to resolve the issue with the agency. Trusting Kiwi.com to handle this, I waited, only to be met with this frustrating outcome.

Kiwi.com claims that they cannot process the refund because AirAsia has not provided the refund amount. What kind of excuse is this? If a customer requests a refund, it should be pursued diligently. I even requested the refund three weeks before the departure date.

I will not stand for this conduct by Kiwi.com. I will never use Kiwi.com again, nor will I recommend it to anyone. If anyone considers booking through Kiwi.com, I will actively discourage them. For your reference, my booking number is 534562050. I intend to pursue this refund to the end, so please take the necessary actions.