i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Mehr ansehen
Unternehmen hat geantwortet
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Mehr ansehen
Unternehmen hat geantwortet
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.
Kontaktinformationen
55 Longsmith Street, , GL1 2HT, Gloucester, Vereinigtes Königreich
- +44 1452 26 0075
- sales@kfdirect.co.uk
- kfdirect.co.uk
4,1
Gut
854 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service
23. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Shahzad,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Very quick delivery!!!!!!!
Very quick delivery!!!!!!!
Perfect ❤️
19. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Andrzej,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Antwort von KFDirect
Dear Pete,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
KF-Direct provided excellent service in…
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be bothered to do this and both merely said the cable was not available - code for We Don't Care - unlike KF-Direct.
The cable reached me very quickly and it fits and it works so I am a very happy bunny.
It is a pleasure doing business with KF-Direct.
15. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear William,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
This company is a fantastic
This company is a fantastic, trustworthy and easy to use.
Their products are great and the prices are even better!
Will definitely be buying again.
6. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Cixn,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
The item I purchased was cheap and…
The item I purchased was cheap and works great and the delivery time was quick.
15. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear George,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Great product and service
4. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Peter,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Very fast delivery
Very fast delivery, even with free delivery
17. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear melbin,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Order arrived on time
Order arrived on time, was well packed in good order,
Was of good quality.
Will highly recommend.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear A.J.Bridger,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Fantastic service thank you
10. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Jill,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Customer service was very good
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Mustafa,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
Excellent service. Great product, good price, prompt and secure delivery. Well done.
25. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Roy,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Top drawer!
Nice website, great products, easy checkout, super quick communication and delivery
2. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Andrew,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
The AirPods I ordered are were a great…
The AirPods I ordered are were a great price and work perfectly. KF-Direct shipped quickly and communicated throughout the transaction in a friendly and efficient manner.
17. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Aad,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
My order can in within 5 days instead…
My order came in within 5 days instead of 8 days since I did not pay for delivery. Great service! Would definitely use again.
23. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Kelly,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Illegally refusing to refund me
In addition to my last review, KF Direct is continuing to maintain that they have not received the item and will thus not be refunding me despite sharing with them multiple times the proof of postage.
I have since submitted a letter before court detailing your deceptive business practices that explicitly breach your legal obligations as a trader under the UK's Consumer Contract Regulations and expect a prompt response.
Edit: They have since refunded me
10. Januar 2023
Antwort von KFDirect
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email at sales@kfdirect.co.uk and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Speedy delivery competitive pricing
Speedy delivery competitive pricing
Value for money
1. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Steven,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Antwort von KFDirect
Dear David,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Fast charger
It came in good condition and was quick postage even with postal strikes
18. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Dear Keira,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Counterfeit AirPods and not refunding
Counterfeit goods refusing to refund. I bought AirPods 6 weeks ago. On receipt it was obvious they were counterfeit. The look and feel we’re not authentic, including the light, sound quality and battery life. I contacted KF Direct and they said I could return and provided a pre paid Royal Mail label.
I returned the item nearly 6 weeks ago - when there were NO Royal Mail strikes. Other things I posted that day have been received by other retailers. Despite contacting KF Direct over 8 times (with a photo of the postage receipt) but they keep blaming the Royal Mail strikes.
Firstly, as previously mentioned there were no strikes when I posted the goods. Secondly, I’m aware this has happened to a number of other customers which suggests KF Direct do this regularly and do not refund items. Thirdly, the return of the product is not a consumers responsibility if they have provided proof of return and the return delivery was arranged by the trader.
KF Direct - it’s been 6 weeks - please refund me ASAP in accordance with UK consumer protection laws !
18. November 2022
Bewertung ohne vorherige Einladung
Antwort von KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Dave
Customer Care
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