Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Mehr ansehen
Unternehmen hat geantwortet
Terrible company. They keep delivering only parts of our orders and charge us for the full amount as pointed out by many other reviews here too. Customer services just ignores my complaints. As this h... Mehr ansehen
Delivery driver on regent street on phone whilst cycling so wasn’t looking where he was going went through red light/pedestrian green man and nearly ran me over. Then went onto shouting and swearing a... Mehr ansehen
2,0
Mangelhaft
294 Bewertungen
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I love Zapp
I love Zapp! First time ever having to cancel order! Customer service staff who helped was absolutely lovely! And to top it off Zapp credited me! Literally best service and I will continue to use despite delivery hiccup today! Made no difference to service previously received. Top notch always. Thank you Zapp
20. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
Zapp’s service is first class
Zapp’s service is first class. If they are late they always credit my account. Their delivery guys are always friendly and do their job with care.
The customer service team are always attentive and helpful. I hope the company goes from strength to strength, they really are a good company 👌
19. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Super Fast Delivery
Fast delivery, friendly riders and service. Great drinks and snacks
16. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Absolutely love Zapp!
Absolutely love Zapp! Their whole ethos is so spot on - from only using paper bags and having their entire fleet of delivery drivers use electric bikes, to stocking a huge range of vegan and B Corp products, their approach is so refreshing. To add to this, their customer service is absolutely flawless, if only all businesses could replicate this model!
15. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
Zapp is my favourite new service
Zapp is my favourite new service. I chose them over other similar services because I read that they employ their own drivers and they have a great selection of grocery items which are very reasonably priced with quick and affordable delivery times/fees. I had a really positive experience when things didn't go as planned with my order.
15. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team
Great service
14. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future!
The Zapp Team
I started using this app like a month…
I started using this app like a month ago, and they've always gotten my order right... tonight however it was a mess... the delivery guy came without my order... but I called and everything got sorted out very quickly... Do not get me wrong... I absolutely absolutely love this app a 1000% I can recommend it to anyone anyday, everyday❤
14. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
I’m so sorry to hear you’ve had issues with your order - this is not the customer experience we strive to achieve. I’ll be sure to pass your feedback on to the appropriate team. We look forward to delivering for you in the future.
The Zapp Team
Great service Great choice
Great service
Great choice !!!
Thank you
14. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Just wow!
Just wow!! I have been using Zapp since they first started & I’ve been so impressed with the service! Fast delivery times, really lovely drivers (happy, courteous & kind)! Great products too - top of the range salmon, milk - all of it - pretty much anything you like! The genius behind this business needs a lot of praise! They obviously go above & beyond! I had an order this evening that came with a valentines card! Wow! But also you get little treats each time your order arrives - mainly in small packets of candy kitten sweets which are delicious & vegan! I wonder if for those that aren’t sugar happy like me, might want an alternative though…just to reach out to everyone’s taste / requirements of food choices/allergies/preference! But I have told so many of my friends about this app & they’ve been balled over too! Also - there maybe times they can’t fulfil the order & replace with something else, or if an item has been forgotten, they give you credit! I had an order where an avocado wasn’t there & they put £5 on my account! Or only one time when order was late (only by 15 mins / which is so rare), they put £10 credit)! Seriously great love behind this & lots of attention to detail with marketing, choice of products, getting the drivers to carry out their lovely & kind mission. -also great value for money! What more can I say! A* 10/10 from me!! Well done guys!!!!
12. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for the kind words about your experience with us. We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. If you have any suggestions, please reach out to me at putitright@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you!
The Zapp Team
Driver almost hit 6 year old girl
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terrible service and would report him if Zapp actually had any customer service worth the name. Don't use these guys and try to find a more reputable service!
9. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi Adam, first of all, please accept our apologies, we're really sorry to hear what happened.
We would like to get some more information on this so that we can put it right. Please email us directly at putitright@tryzapp.com, as we would like to look into this situation and make it up to you for the experience you've had, and we'll make sure we go above and beyond to do so.
We will also ask Trustpilot to contact you for more information, this is so that we can investigate and find a resolution for the feedback you have given.
Thank you,
The Zapp Team
This is the best delivery platform in…
This is the best delivery platform in the all UK
6. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Amazing!
Amazing selection. Comes extremely quickly and the drivers are always great.
My fav delivery service 🏅
5. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
I’m glad to hear you’re happy with our service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team
Amazing experience
Amazing experience! Will definitely use it again !As a new mum I don’t always have time to go to the shop and Zapp has saved me so many times !
4. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Zapp have really improved of late
Zapp have really improved of late. And they are my go too app after midnight. Keep up the great work
2. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for the positive feedback! As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
My favourite grocery app
Fast, great range of choice and great customer care
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. I’m glad to hear you’re happy with our delivery times and range of choice! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Amazingg!!!
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
I tried Zapp in Marylebone - delivery was in under 7 minutes
I tried Zapp in Marylebone . After an initial glitch with the app, which Zapp supported effectively, I placed an order that was fulfilled in under 7 minutes which is astounding .
30. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. I’m glad to hear you’re happy with our Customer support! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
The rider with my order delivered to…
The rider with my order delivered to the wrong address, Zapp quickly sorted out the problem and sent me another delivery compensating me for the wait
29. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for taking the time to leave a review about our customer service. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
Great customer service.
28. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you like our customer service. We look forward to serving you in the future!
The Zapp Team
Zapp are awesome
Zapp are awesome - super quick and they put little treats in the bag.
27. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Zapp
Hi there. Thank you for the kind words. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon. We look forward to delivering for you in the future! The Zapp Team
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