This company is a complete fraud. There refund policy is a complete scam. They are in China and not a US Company. You will not be able to return your purchase and get a full refund no matter what. The... Mehr ansehen
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Das sagen Bewerter
The dresses are quoted as "made to order" yet expert seamstress pointed out significantly poor quality & is not "handmade". The sizing is absurd & is not accurate on the site. Unfortunately the poli... Mehr ansehen
Unternehmen hat geantwortet
The dress looks amazing!! It is exactly what I ordered. I did a custom size and it fits like a glove. Amanda reached out to me right after I ordered to confirm color. She was a life saver as my phone... Mehr ansehen
Unternehmen hat geantwortet
Finding the perfect wedding dress is stressful, but June Bridals made it a dream. You can tell immediately that they take immense pride in their craftsmanship—the fit was absolutely flawless and requi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Shop wedding dresses, bridesmaid dresses, prom dresses, formal dresses & evening dresses at affordable price. High quality dresses come in all styles and silhouettes.
Kontaktinformationen
Beijing, Vereinigte Staaten
- junebridals.com
3,1
Akzeptabel
314 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
DO NOT BUY FROM JUNE BRIDALS!!
DO NOT BUY FROM JUNE BRIDALS!!
They are a scam. I purchased a dress in February, didn't receive for 6 weeks. The dress was awful and looked nothing like the pictures. Was going to cost $50 just to ship back. They promised a partial return but here we are two months later and still no return or response.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Hello Christine,
We sincerely apologize for your experience. Our records indicate the order was delivered on March 12th, earlier than the estimated March 16th timeline. Regarding returns, our policy requires customers to cover return shipping. We have now prioritized your refund request and will process it within 6-8 days. For further assistance, please contact support@junebridals.com. We value your feedback and are committed to improving our service.
Warm regards,
Junebridals
Went with the custom size and it was red
Went with the custom size and it fits perfect. Amazing quality as well!
15. April 2025
Antwort von June Bridals
Hi Regan,
Thank you! We’re delighted your custom-sized dress fits perfectly and meets your expectations. It’s a pleasure creating special pieces for customers like you! 🌟
Warm regards,
Junebridals
Good price, great quality, received updates on order status
Received updates after placing order; arrived one day later than the estimated timeframe. Beautiful, well-made dress - true to pics, packaged well, fits well, price was very reasonable. I would buy from this vendor again.
1. April 2025
Antwort von June Bridals
Hello Jamie,
Thank you for your feedback! We’re thrilled you love your dress and appreciate your understanding about the slight delay. We hope to serve you again soon! ❤️
Warm regards,
Junebridals
I have been trying to contact June…
I have been trying to contact June bridals for a return for over a week now. I have send emails and Facebook messages and had no response, is so frustrating. I feel they are prolonging the response to be out of the return policy day.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Hi Yessica,
We sincerely apologize for the delayed communication and fully understand your frustration.
While the return request must be submitted within 14 days of delivery, the physical return timeline is flexible—we understand logistics can take time!
We’ll ensure this is resolved promptly within your policy window.
Thank you for your patience.
— June Bridals Team
I have asked for a refund and have…
I have asked for a refund and have recieved one delayed response. I've emailed multiple times (March 28, April 3,7,10,14) and have not recieved a return shipping label. This website is a scam!! I will be filing a dispute with my bank. Buyers be ware.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Hello,
We deeply regret the inconvenience you've experienced. Upon reviewing your case, we confirm that return instructions were sent to the email associated with your order.
Please let us know if you require additional assistance, and we'll prioritize your case. Your satisfaction is our priority, and we appreciate the opportunity to make this right.
Kind regards,
Junebridals
Buyers beware! Wrong sizes and no communication about returns!
Have sent several emails and they are not responding to emails about a return. Our next step is to dispute charges with the bank.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Valued Customer,
Thank you for bringing this to our attention. We sincerely apologize for the delayed response and any frustration this has caused. We've reached out regarding your return request. Kindly check your inbox (including spam/junk folders) for the return instructions.
We value your feedback and are committed to improving our service.
Best regards,
Junebridals
Bad customer service
I ordered a dress from June Bridal, and while it was pretty, the dress was not for me. It was too long and did not fit right. I contacted customer support the day after receiving the item to ask for a return. They finally responded to me 4 days later and requested more information, which I gave them the same day. I now have not received a response in 5 days. I have sent several follow-up emails and still nothing. I just want to return my dress. Very frustrating experience.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Thank you for reaching out. We sincerely apologize for the delayed communication and the frustration this has caused. We’ve received your return request and are prioritizing its resolution. A team member will follow up with you shortly to confirm next steps. Your patience is greatly appreciated as we work to resolve this promptly.
Kind regards,
The June Bridal Team
Dress was beautiful…Customer Service was poor.
The dress I bought was beautiful it just wasn’t the right dress for me. Like others who have reviewed June Bridals in the past I as well have had issues with the Customer Service. The day after I received my dress I sent an email to the return center requesting a return. No response. Sent another email without response. Tried to contact their Facebook page. No response.
It is very frustrating. June Bridals is a nice company, but nice companies don’t succeed if they don’t have good customer service.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Lauren,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced. We deeply regret the delays in responding to your return requests and any inconvenience this has caused.
Please know that we’ve now received your return inquiry via email and have sent detailed instructions to assist with the process. Our team is prioritizing your case to ensure a smooth resolution.
We’re committed to making this right and hope to regain your trust.
Thank you for your understanding,
June Bridals
Save yourself the hassle. Don't order from June Bridals
Ordered a standard size without alterations. Dress had considerably shorter sleeves than images in listing. Strings were hanging off the dress all over the place. I requested a return from customer service as stated in their return policy. It was only 2 days after delivery. No response. I sent another email 5 days after that. Still no response. Finally, I had to dispute the charges with my credit card company. Definitely a Customer-NO-service company. Save yourself the hassle.
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Jess,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience. We’ve emailed you to request photos to verify the details and resolve this promptly. Kindly check your inbox (including spam).
We value your patience and will ensure a solution.
Best regards,
Junebridals
Just wondering I ordered a dress on…
Just wondering I ordered a dress on April 3rd I’m just wondering how long it will take to get to mw’
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Haley,
We sincerely apologize for the communication delay. Your dress is now being meticulously crafted with an estimated delivery by May 2nd. We've emailed full tracking details and offered priority service options - please check your inbox for instant support.
Thank you for allowing us to correct this experience.
Best Regards,
Junebridals
Customer service was good dress is…
Customer service was good dress is gorgeous and although I ordered the wrong size they were able to get me a new one quickly and refund me partially. Thank y’all so much !!!!
2. April 2025
Antwort von June Bridals
Dear Hope,
🙌 We truly appreciate you taking the time to share your experience! It was our pleasure to help with the size adjustment - we're delighted everything worked out smoothly. Your kind words about our team's service mean the world. Wishing you many joyful moments in your stunning dress! 💐
Best Regards,
Junebridals
Size is great and correct so Worth it love it
Great service dress is drop dead gorgeous 🥰
2. April 2025
Antwort von June Bridals
Dear Tina,
💖 Thank you so much for your wonderful feedback! We're thrilled to hear the dress fit perfectly and lived up to your expectations. Knowing our service helped you feel helpful truly makes our day! 🌟
Warm Regards,
Junebridals
No Customer Service
I ordered a dress in February. My credit card was charged immediately but the dress didn’t arrive until March 28. The quality of the dress was very poor - the bow was off-center, the material was cheap. I have emailed daily and called, but have gotten no response. The website says I need a return authorization and must return within 7 days, but how can I do that if no one gets back to me? I will be taking it up with my bank. Very disappointed, as I paid over $200 for this dress.
So, after writing my review here, I received a reply from June Bridals, offering to allow me to return the dress (minus $50 shipping), plus I would have to pay to ship the dress to China. Alternatively, they offered to refund me $150 and I could keep the dress, which I accepted, but now they're ghosting me again.
What do I need to do to get this resolved?
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Roxanne,
Thank you for sharing your feedback. We take your concerns seriously and would like to address them promptly. Upon reviewing our records, we confirm your order was delivered on March 28, aligning with the original estimated timeline. However, we sincerely apologize for the quality issues you experienced and the lack of communication.
We’ve checked all inboxes (including spam folders) but did not receive any emails from the address associated with your order. To resolve this, we will proactively reach out to you directly via email today to assist with a return authorization and quality assessment. Please check your inbox (and spam folder) for our message. We value your satisfaction and will ensure a swift resolution.
Thank you for your patience.
Best regards,
June Bridals Team
Horrible customer service
Horrible customer service. Emailed many times and received no response. They say to return something you need authorization. You’ll never get the authorization. They never answer emails to help you. Worse customer service ever!
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Customer,
We’re truly sorry for the frustration you’ve experienced. We’ve sent an official information request via Trustpilot to gather your order details and assist you. However, to expedite resolution, please email us directly at [support@junebridals-service.com] with your order number. Our team will prioritize your case, issue a return authorization immediately, and ensure a full refund.
We acknowledge our lapse in communication and are reinforcing our customer service protocols to prevent such issues. Thank you for giving us another opportunity to make this right.
Best regards,
June Bridals Team
The worst customer service ever
The worst customer service ever! Waiting for over 3 weeks for a response back to “confirm a partial refund “. They suggested that they refund me approximately $95 instead of me returning. Which is fine because of shipping to China. However, can’t get a response back to confirm this now! What a waste of time and resources for me. I would never order from them again. Ever!!
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Ashley,
Thank you for your patience! We’ve confirmed your $95 refund and processed it today – please allow 3-5 business days for bank clearance. A confirmation email has been sent to your email. We apologize for the delay and appreciate your understanding.
Best regards,
Junebridals
Return Scam
Continuing issues:
After 13 days of emailing for a return form and address, I finally received one after posting 1 star review on here. So here's another with an update.
To return the misrepresented dress(it did not look or fit as marketed) would cost me $142! The dress cost $278! That's a $136 refund!
The return email said it would be a $50 loss in shipping not 50% of the purchase price.
So now no refund, no partial refund, and a boxed up dress with no where to go. And AGAIN no response from customer (no)service
Do not order from June Bridal
Dress ITEM CODE:#RT_839432
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Dear Dee,
Thank you for your feedback. We’ve proactively reached out to you via email to resolve this matter.
While we regret the sizing concern, to show goodwill, we’re open to discussing alternatives. Please check your inbox for our latest message.
Best regards,
Junebridals
I honestly have no clue how people are…
I honestly have no clue how people are expected to supposed to wear this dress. The chest area is WAY too high. I may not be a spring chicken anymore, but it also does not suit someone in their teenage years - still way too high for one of my daughters. The clasps that hold the bows on in the back are these cheap snap buttons that are plastic and were barely sewn into place. One already broke - the first time I even tried it on, so now I cannot even return the dress because my wedding is in about 8 weeks. I have to try to have this altered if possible, and with such a quick turn around, it's looking more and more like the sewing lessons I took at age 9 are going to have to suffice to fix my own dress...with satin fabric no less. It's a shame because style wise it was the exact dress I was searching for.
24. März 2025
Antwort von June Bridals
Dear Tiffany,
We sincerely apologize for your experience. Our size 6 is industry-standard, but fit can vary due to body types. Quality is our priority - we always urge customers to contact us within 14 days with damage photos so we can resolve issues immediately. Unfortunately, we weren’t notified earlier and can’t process post-window requests per policy. For urgent alterations, we recommend a professional seamstress to adjust the neckline and reinforce clasps. While we can’t accept returns now, we have contacted you by email and seek goodwill solutions. We regret this occurred before your special day and appreciate your feedback to improve.
Best regards,
Junebridals
Beyond My Expectations: A Stunning Dress & Exceptional Service!
I have to admit—I was terrified after placing my order and then seeing the reviews. I ordered a custom-size wedding dress without checking first, and panic immediately set in. I reached out to June Bridals' customer service right away, and they were amazing! They responded quickly, addressed all my concerns, and even sent me real photos of a completed dress from their shop so I’d know exactly what to expect.
To my surprise, my dress arrived a full week earlier than expected—and it was stunning. The quality was incredible—heavy, well-made, and honestly even more beautiful than the photos on their site. I wore it for my elopement wedding in the mountains and felt absolutely gorgeous.
And the price? A total steal for the quality I received. I’m beyond happy with my experience and highly recommend June Bridals!
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von June Bridals
Thank you so much for sharing your experience! We’re thrilled to hear that our team could ease your concerns and that your dress exceeded expectations. Congratulations on your mountain elopement—we’re honored to have played a part in making your special day magical. Your trust and kind words mean the world to us! 💖
Warm regards,
June Bridals
Gorgeous Wedding Dress
The dress was absolutely beautiful and well made. The dress did run a bit small and I had to order another. Customer service was so helpful and shipped my new dress out quickly! High quality dress and very elegant!
25. März 2025
Antwort von June Bridals
Thank you for your feedback! We’re delighted you loved the quality and elegance of your dress, and we appreciate your note about sizing—it helps us guide future brides. Our team is always here to ensure a smooth experience, and we’re glad we could quickly resolve the size adjustment. Wishing you all the best! 🌸
Warm regards,
The June Bridals Team
They saved me from buying a second…
They saved me from buying a second dress because I was confused with the color on my order. They went above and beyond for me to not purchase the second one. Great customer service!
26. März 2025
Antwort von June Bridals
We’re so happy we could help clarify the color confusion and save you from an unnecessary purchase! Providing clear, personalized support is our priority, and we’re thrilled you felt cared for. Thank you for trusting June Bridals—we’re here anytime you need us! ✨
Warm regards,
The June Bridals Team
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