Joyfolie Bewertungen 

Buyer beware. I ordered a pair of boots to wear with my wedding dress. When I got them in, they were too large so I requested to exchange them for a smaller size. They issued me a return label and gave me ‘a week’ window to return them in. The last day of the return window was on a Saturday, which is when I planned to send them because I had a busy work week. That morning I got an email saying they would no longer accept the return because I had not returned them inside the window. I had to request another label in order to send them back. Once they received my return, they sent me an email with a picture of the bottom of the boots saying that I had worn the boots. I did not wear the boots except to try them on and walk around long enough to decide they were too big. I literally took maybe 10 steps wearing them in the room I tried them on in. While they honored the return this time, I will not be purchasing from them again as I would prefer to avoid having to go through this situation with them again. It was an incredible hassle to get the return completed and do not understand the purpose of accusing me of wearing boots that I obviously did not wear out. After reading other reviews here for this company I’m convinced that my choice to not buy anything else from their site is a smart one. Very poor customer service.

Scam you can’t get customer service at all except email! And def not a supervisor. And they sent boots the wrong size and I had them all but 25 min and started a return siting damage to heal as well they sent a new pair by mistake but sized me wrong and rejected my return from first pair saying i wore them and offer for me to pay to get mail back or them to donate them and are literally keeping my money. The boots I just got are not brand new either and have ink that is blue going down by each eyelet and they were either worn or marked to put eyelets and actually sent these to someone, clearly no quality check because the bottom of sole is scratch on these. If you buy them on sale your not eligible for a return and if you get them on sale good luck then not rejecting return when it seems whats on sale is there returns and damaged stuff. If it’s for an event I would recommend a real company not an online one you can even speak to someone. Just keep getting bot emails after ask for a supervisor it’s impossible and I’m out my money and can’t use product just crazy.

The Macy dress was perfect for my daughter and her special event. She felt so beautiful and was photographed so beautiful!

Customer service is fantastic, you can tell Joyfolie really cares about their customers! The dress I bought was everything I wanted and needed!

I've been waiting for some time to order from Joyfolie and now ive finally managed to get the pieces I've wanted for some time. Ive only made one exchange so far and happy with my final purchase of two Anja tops, the Whitley skirt, a dress in a dark green gray color (im happy i made the swap) and a mauve like pink top with small frills (not usually my thing but im happy with the risk) the exchange was easy and before I did anything I reached out to customer service for assistance. This is the quickest customer support ive interacted with outside of amazon. They explained everything i needed to know, gave me a time frame, sent reminders and keep me updated on my order, exchange order and return. Shout out to the shipping options on your first purchase THAT was the BEST bonus for me. Thank you so much Joyfolie and I look forward to shopping with you all again.

Great quality, unique dresses, super fast shipping

I have three dresses from joyfolie and I absolutely love them. They fit so well. I dabble in a little western influencer modeling and have worn two of their dresses for photo shoots. Will definitely be buying from them again for a shoot at the end of the month 🩵

I have purchased many items-
I love them all-
Only offering Credit is acceptable but when your credit expires in a short time or the email is lost-
It doesn’t seem like the best customer experience to keep funds AND the goods..
there are so many items it would help to have a feature to “like” the item so that one can make informed and careful decisions about the purchases - having the return policy what it is.

First time buyer with this clothing company, I ordered a dress and a bralette from Joyfolie. Unfortunately, the bralette was too small on me (ordered a M), I’ve never really worn a bralette and to be honest don’t know my measurements to go off of the size charts provided on the website. I now know, def need a size up ha! But with this, I contacted customer service and within the hour a service rep, Luis, reached out and helped me with an exchange, sizing questions, and any additional questions. The replies were well timed and the information provided was so throughly presented, any anxiety I had reaching a resolution was eased. The initial package was received on time and in good condition. The dress fits perfectly, and i absolutely love the material. It looks heavy but it’s actually very light. The bralette is beautiful, so I can’t wait until I get my exchange order in. All in all, if you are doubting the sizing, I recommend reaching out first to question. I’ll be buying more!

Fraudulent company. They fraudulently charged my credit card double what I ordered and refused to correct their mistake. Additionally, the dress I did order and receive is not accurate to the photos. Materials are cheap. Finishings are cheap. Ugly. If you like nice things and quality companies I don’t recommend. Shady.

The below response is inaccurate. I wrote a review on their site for the dress addressing the quality and they did not publish it. I am sure this happens regularly. Their reviews are positive on their site because they do not allow negative reviews to be shown, obviously. In fact, I just reaffirmed they have zero reviews on their site for the dress I’m talking about - likely because no one has submitted positive reviews, only negative. Unfortunately, making up false information is not helpful to their company but just reaffirms what I am bringing up. Additionally, they placed an unauthorized charge on my credit card. They have since been blocked to prevent this fraudulent behavior from recurring. Completely untrustworthy. If they wanted to fix the issue they could. The dress has still never been worn and there is no way it ever will be because it is cheap and ugly. They are welcome to have it back for a refund but they refused this. Ridiculous.

I purchased some items, and they didn't work out. I returned them and was given a 5-digit number to use as a credit. I went back to the site about a year later to use the credit, but it wasn't working, and the order went through without the credit being applied. I sent a message letting them know the credit didn't work. They said they couldn't apply it to something that was already purchased. So I sent a message asking them to cancel my order. They said it was too late because they shipped the order. Now I'm trying to return it to them, and they will only give me a credit because I used a coupon on their site. They did send me a new 16-digit code, so my first credit will work now. It's such a shame their customer service is so bad. I applied the number they gave me, it didn't, and the order went through.

Best Customer service ever! Really fast at responding and they truly make you feel like your request matters no matter what. Plus quality of products is soooo good. Love Joyfolie!

Love Joyfolie for all their unique & quality pieces! I started buying clothes & boots for my daughter and then for myself and I have always been happy with everything I’ve received from them.

Purchased for our 11 year old granddaughter. She wears it all the time!

I ordered multiple different styled dress. Each one had great quality and stitched with care. Excellent for weddings, family photos, or just casually around the home.

Quality is always top notch! We typically search JoyFolie for specific items (special occasions) and we have never had a 'bad purchase' and usually we can find savings that makes the items affordable too!

My girls love their dresses. They wear them all the time and look just as great as when they first got them.

Just received my dress and I’m absolutely in love 🤍
The quality is truly великолепное — every detail feels so well made and luxurious. The bustier top pairs perfectly with the dress, it’s such a beautiful combination.

Now I can’t wait for my upcoming horse photoshoot… I already know this look is going to make a statement

Beautiful styles! I’m constantly getting compliments on my cardigan! I always make sure to direct them here too! :)