Jöttnar Bewertungen 

Such a shame, small company with good kit is badly let down by using Evri and their poor delivery! When trying to contact customer service there no phone number and sporadic email responses! Have had much better experiences with using arc’teryx/ mountain equipment ect. wouldn’t order again

The levels of customer service are exceptional as are the quality of the products. I have purchased many items and have found them all to be excellent and high quality from down jackets to T shirts. They are my go to provider of outdoor gear and I hope that their business continues to be successful

Update: I originally upgraded to three stars, as the return and refund were handled relatively efficiently. But they really should change their delivery partner and not persevere with Evri (presumably because they’re the cheapest option), especially as there are more reviews than mine complaining about delivery times. But then I removed a star as I resent being asked to improve my score, which Jottnar asked me to do. They claimed it hit a small business to get negative feedback. Well, I’m sorry, but when you’re competing as an online retailer, you’re rightly held to the same standards as bigger companies. It’s not as if their products are cheap!

Just like a previous reviewer, I have to say delivery is painfully slow - frankly appalling in 2025. I ordered something last Monday and last night (Friday), it was still being sorted at the courier's depot local to Jottnar.

I ordered something from a French retailer on Sunday and had it in my hands on Tuesday. It can be done. Unfortunately, this seems to be the typical British retailer attitude of doing the customer a favour by selling something to them at a premium price, and then providing a really poor service once they have your money.

I hope jottnar remain a niche brand and don't become another fashion fad, that way i can wear my jottnar gear thats way better than yours without you even knowing.

I’m a big fan of Jottnar and love the quality , I think it’s up there with Arcteryx if not better , I have lots of clothing from these and Morgan is superb in customer service , however I have to give it 3 stars based on their delivery and refund timescales. They use Evri which get there in the end but are very slow , I received a order confirmation on the Monday and delivered Friday 5 working days , I know it’s what is promised 2-5 days but when you can get Arcteryx to deliver from Germany and receive it in 2 days it’s slow . They don’t work weekends so if you place an order after 5pm Friday expect no movement until monday and Everi not to collect till Wednesday to deliver in 2 days . Also refunds are slow . I returned a coat Royal mail special delivery it cost me £10.25 to return it fast . Received on Monday 8.38 am it’s now Friday still no refund although paypal says pending but it depends on how it was refunded . So overall great quality merchandise but slow in other areas when people want things fast . Well done to Morgan though and makes up for having no phone number .

Ordered item 8 DAYS AGO , plenty of time for a present...site says 2-5 working days del ..
Day 8, not even left their warehouse !

I stupidly took no notice of the many postings on here to avoid...

A V O I D !!!!

Avoid at all costs. I paid £200 for a waterproof jacket, that the first time it lightly rained it leaked. Awful customer service refused to refund and ignored my emails. I was really taken in by the back story but save your money and go elsewhere

I have been trying to contact for 3 weeks now via email, messenger and instagram.I am still waiting on a reply. Awful customer service and no available telephone number to call them.

My experience with Jottnar has been first rate from start to finish. I have dealt with a guy called Morgan and the issues I had regarding size and a price mix up were resolved within 24 hours. The quality and feel of the jacket meets all expectations
By the way if you think you’re missing the stuff bag look in the left hand side inside pocket. I didn’t!!

In April 2022 (approx) I purchased a jacket from two jackets from Jottner and one has only been used for no more than 12 days of Scottish Mixed winter climbing over 2 winter seasons.
The jacket is showing bad signs of wear just above the cuffs and has actually perforated on the right hand sleeve. I find this disappointing as I have a Paramo jacket which has endured 7 or 8 full winter climbing seasons and shows much less wear at the cuffs.
I reached out to Jottner who responded asking for the original order number and photos of the damage, I sent this information over. I am now experiencing radio silence!! No response, not even the decency to acknowledge my last email. I gave them one week and then mailed again to get an update and once again……nothing!!

Jottner is not cheap and for this reason I expected better product quality from the brand as well as customer service. Not the case.

Great gear and great customer service.

Purchased Fenrir jacket in black, first product I’d bought from Jottnar and really impressed with the quality and warmth. Was a little unsure on sizing so went for large, fit was perfect I’m 5’9, 42in chest and 32in waist to give an idea of sizing. Did wait a few days for delivery confirmation email to come through

I purchased the Fenrir jacket on a Black Friday deal. The day after the purchase I was contacted and told the item was coming. It did not arrive after about a week I contacted Jöttnar and the delivery company, the latter, saying the item was still with the sender.

Jöttnar does not have a telephone contact number, which I find very poor. Eventually, the Jacket arrived and maybe it was me but it was a disappointment, very lightweight, I wore it with a base layer in the wind and unless you are moving you feel the cold. I will be returning this Item as it does not inspire any confidence in me, cold weather mastery my eye.

Jottnar products are of the highest quality. I've tried lots of brands for a wide range of outdoor activities and these guys are the real deal. So far I've bought the Fjorm down jacket, the Grim hard shell jacket and the Vanir hard shell trousers.

They're all made with excellent materials and they've really thought of everything, like a slight stretch to the wrist cuffs so you can get the jacket on without undoing the velcro every time, or the reinforced trousers hem so they'll last longer. These products are built to last!

The customer service is also excellent - I had some questions, which had amazingly fast and very helpful responses from the customer service team. Delivery was rapid and everything was delivered exactly as expected.

I highly rate this brand - well worth the money!

Lovely quality and high performing item (Fenrir down jacket) for a good price. Not cheap but you pay for what you get here and competes with the like of Arc'teryx and outdoes them them on the down jacket front in my view. Love the insignia colour as well.

I think the jacket could be even better if it had an outer front chest pocket and a slight peak on the hood.

From a logistical perspective I received the item within 4 days of ordering it. Fine for me and had no issues with Evri delivery either. Website was easy to navigate and all the info I needed to make a decision was easily accessible. The 10% discount was a nice bonus too!

Will I shop here again? Definitely!

First delivery arrived fine -all good.
2nd delivery never came. Evri seem to have the parcel but have not delivered it. Have been waiting more than 2 weeks now.... Jottnar customer service have been excellent however - always responding quickly and refunded my purchase today as soon as i requested a refund.
I would not order from them again if I needed the items quickly. Such a shame they use EVRI.

I've bought Jottnar gear for over 3 years now and it's been the best outdoor kit I've bought - the attention to detail is fantastic and it's very obvious they've tried and tested the kit themselves as e very pocket and little detail is perfectly placed for convenience when climbing, hiking or skiing. Fenrir and is my go-to jacket as soon as cold weather hits. Pay for what you get with Jottnar - not cheap but obvious why - premium stuff.

I own multiple items of Jottnar clothing. The stitching began to fail after considerable use in my ski trousers. They responded immediately to my email, encouraged me to do my own local repair to complete my ski trip and then offered me my choice of any brand new pair to replace them. They are exceptional.

Really great experience with Jottnar. I was expecting customer service to be terrible, based on the reviews I read here, but I took the risk.
I had ordered the wrong size of a down jacket, however it did not include the returns form. So I emailed the customer service team and they sent me the form and explained clearly what I had to do. Sent the jacket back and the day it arrived at their site, they had already sent out the correct size, which I received a few days later.
I cannot fault this service.