Jetstar Airways Bewertungen 

Do not book with those gangsters. You think you are getting a good deal but nothing works. Website does take booking payments, then seat changes not working, additional luggaed amendments not working, no customer service, chat breaks down, badly trained staff, just a total and utter nightmare. You might save AUD50 on a flight but you will regret it for spending hours and hours dealing with their incompetence and ignorance.

Honestly just pay the money for a better airlines company. I do not recommended flying with Jetstar even if it’s cheaper.

Beware of "hidden costs"!
Carry-on luggage (over 7kg) is weighed at the gate and charged an exorbitant $85...Even if the main baggage weighed significantly less than 20 kilos... so in the future it's better to redistribute the weight, book baggage online much more cheaply, or better yet, choose a different airline in the future.

We have, now for 2 mouths, been writing with Jetstar regarding a suitcase which they have broken during handling. And we haven’t got any money yet. They keep sending the same messages, or starts up with a new employee. Soo disappointing, never experienced this before. 0 stars from us

I think thia company is beyond help. Totally incompetent staff.
Chokse your airline wisely when booking flights.
We will never again use Jetstar!!!

I'd give no stars at all if I was able to here.
Do NOT FLY Jetstar.
They are horrible - in customer service, and flying and everything an airline should be doing and aspiring to. Delays, delays and they don't care.
Planes are dirty - after boarding, within 5 minutes, going to the toilet - STUNK like it hadn't been cleaned all day.
Ground staff are notably especially rude and horrible.
And presentation and grooming and friendliness and showing (even pretending) they care? What's that?
Fail on all accounts.

Horrible.

The customer is put last. Find an alternative if you can. They make Ryan air look caring and they ain’t.

8 hour delay on a 1 hour flight. I say 8f you can't cook get out of the kitchen leave the market to Virgin they are polite nice people that can fly

What an absolute shocker of an airline. As cabin crew in UK I thought I'd seen it all but this airline makes our worst UK budget airline look good. Absolute chaos at Brisbane. No staff organising the endless queues. Couldn’t check in online so had to queue on top of queuing. Then staff said we'd been placed together but she couldn't override system that wanted to charge us. So told us to go to service desk. More queuing. Then told that our seats weren't together. Pointless trying to relay and hold the conversation with him about what id just been told by last staff member. Wasn't interested at all. Then queing again to baggage drop. This whole charade from time we arrived to check in at 8.30 am (and couldn't check in until 9 30) took 1 hour and 15 mins. Absolute shit****. A disaster to end what's been a fabulous first time trip to Australia visiting our kid's. I hope that I never have to encounter them in my lifetime again! (Ps I didn’t book the flight it was arranged by my daughter for onward travel. Had i known how bad they were i probably would've changed my destination!

I had a terrible experience with Jetstar recently. It was the last time I've flown with them.

I was flying out early in the morning from a work trip and received a message saying my flight (from Melbourne to Brisbane) was cancelled just 7 hours before departure. I was lucky that I finished work late, otherwise I would have been asleep and missed the message. Their customer service is terrible; instead of apologizing and fixing the issue, they gaslight you say "you may be able to cancel your flight free of charge" and that the "refund may be in the form of travel vouchers". I told them there was no way I was going to accept vouchers, and I wanted a cash refund. They then "calculated" that the return portion of the trip was only to the value of $196 (and the flight out was $328). This was not true. Both flights were roughly $250. I certainly wouldn't pay $358 for a Jetstar flight to Melbourne. The receipt I received was for the total value of the return flight; it did not break down the cost of each flight. Anyway, lesson learned. I will never fly with Jetstar again and recommend that you stay away from them as well. If you do book with Jetstar, make sure you record the itemized costs at the time of booking to ensure you get a full refund.

I had the worst possible experience with Jetstar on flight JQ769 from Adelaide to Sydney on 2 March 2026. The flight was scheduled to depart at 7:45 pm from Gate 25, but without any proper announcement, the gate was changed. My wife was on an urgent trip and arrived at Gate 25 only to find it completely empty. After rushing to Gate 24 at 7:32 pm, staff casually told her the flight was departing from there — yet refused to let her board, claiming she was “late.” This was just minutes after their own unannounced gate change. Instead of helping, they tried to sell her another ticket, calling it a “discount,” even though cheaper fares were already available online. Zero empathy, zero accountability, and absolutely disgraceful customer service. Because of their incompetence and indifference, she missed an urgent trip. I will never fly with this airline again — truly the worst airline experience imaginable.

Flight delayed due to engine issues. Had to fly engineer in which took 3 hours, then had to fly a part in which took another 3 hours. Eventually left about 10 hours after departure. Connecting flight missed, zero communication from sh*tstar airlines. Now sitting in airport waiting till 4am for check-in. Will have taken almost 24 hours to go Dunedin to Sydney? But they did give me 10 New Zealand dollars to spend 😂

I tried to buy online tickets from Bali to Perth.
I tried to pay with a Master card and the process can not be finished.
I asked the online agent and they answered that credit cards from Europe are not accepted and recomended to use Apple Pay !!!
Is this a corect manner to sell services ?
For me seems like discrimination
Finally after many tries I did it by my GooglePay wallet.
Ok, but why the app do not prevent the customer about this crazy limitation?

LA PIRE COMPAGNIE AU MONDE!!!!Ils vous attendent avec une balance à roulette, impossible de passer à côté….
Le paiement a été refusé avec nos cartes et on nous a clairement dit que l’on embarquerait pas!!! Heureusement un soutien européen nous a permis de passer la porte d’embarquement! Intraitable, MEPRISSENT, intolérant et très stressant!

While this is a budget airline you would hope they had better customer service for those who use a walking aid. No offer of assistance on the ground or on the plane. Basic decency I would have thought. Missing on the outbound flight from Melbourne on Thursday 12th February and again from Brisbane on return so different crews etc

Angie was really kind, attentive and professional in helping me with everything I needed today. Five stars. Wow! Thank you for your help!

A.

Never again. Pay the extra and fly with a decent airline. Long delay with very poor communication.

If I could give no stars, I would. My first flight (SYD-ADL) was cancelled due to "engineering issues" - not announced at the gate we were all waiting at, but instead via text. The gate attendant didn't announce anything until people started queuing at her desk confused and wanting to know why the flight had been cancelled. Everyone was redirected to the service desk and the line was diabolically long, as they had cancelled quite a few flights that same day. No drama for me, I rebooked for the next day via the text link and was lucky enough that I had someone to stay with in Sydney that night. My returning flight (ADL-SYD), however, was a horrendous experience.

I had booked an early flight from Adelaide to Sydney with a boarding time of 7:15am, meant to arrive in Sydney at 9:45am. I should have been ready in Sydney by 10:30am to catch the ONLY regional Rex flight to Parkes that same day which departed Sydney at 11:10am. Do I know this is cutting it fine? Yes. Is it unfortunately unavoidable due to regional flights being limited? Also yes. Jetstar did not board in Adelaide until 7:45am, the original take off time, departing well and truly after 8am, resulting in a significantly delayed arrival time and me missing the Rex flight. Boarding the plane in Adelaide was extremely disorganised - passengers had no direction from staff and were boarding from the back when they were sat in the front or boarding from the front when they were sat in the back, resulting in unneccessary crowd jams on board the aircraft. Departing the plane was just as bad - staff lacked crowd control skills and passengers were directionless despite doors being open, resulting again in crowd jams.

Once in Sydney airport, I was directed to the Rex service desk in Terminal 3. I walked all the way from T2 to T3, only for them to say that because it was a Jetstar issue, I needed to talk to Jetstar. I walked all the way back to T2, queued in the Jetstar service desk line, only to receive the most uncaring, out-of-touch service I have ever encountered from an airline company. When I explained my situation, the lady told me there was nothing they could do because I hadn't booked the Rex flight as a connecting flight. After re-explaining that it was Jetstar who caused the delay, and I had experienced issues with both of my flights that week, she remained adamant there was no compensation and there was nothing to be done.

I asked to speak to the manager on site, who came out and had the same story. Nothing they could do and it was my fault for not booking it as a connecting flight, and for not taking into consideration that there might be delays. I tried to explain again that there are minimal, limited flights to regional areas like Parkes and this was the only flight available that day which I had now missed. When I asked "so I'm stuck here?", the manager simply said "unfortunately, yes". No offer for flight credit, hotel stays, anything. I even said I would drive myself back to Parkes that night if they could pay for a hire car, because I had to be home that night, to which the response was no.

With nowhere to go, I walked all the way back to the Rex desk in T3 and ended up having to pay $500 extra to get on a flight to Dubbo that afternoon, to get as close as possible to home so a friend could pick me up. I will never fly with Jetstar again. Please, if you can afford it, use a different airline.

Do not trust there holiday packages they are a rip off and they gave us a crappy room that ugly smell ...advertising that it was going to be a great holiday . The flight was late the lost everything these guys are an absolute joke. Our life support equipment lost these guys are terrible .

We had booked ticket to got to Uluru to attend out daughter's graduation in late February early March. Then she broke her arm and was unable to graduate until a later date. We tried to cancel out tickets or even just get a credit to attend the October graduation. However. Jetstar required a medical certificate from our 19 year old daughter (3000 km away) stating we were her carers. As tickets are nearly $2000 per person to get to Uluru not being able to get a refund would mean not being able to attend her graduation in October. Even if we went just for a visit it would still mean not being able to get more time off work, not being able to come up with the extra $2000 per person (plus accommodation) and still missing the October graduation. Jetstar is carrying on like giving over a months notice of wanting to cancel the flights would mean they'd be unable to sell the seats.