Jetstar Airways Bewertungen 

the worst airline in Australia
they treat you like shit and if ur bag is over 1gram they will charge you arm and leg
don’t book with them please,
my first and last time with this shit airline

Disgusting cash grab, poor customer service and just outright theft after checking in bags 7kg under allowance only to be charged $85 for being 1.75kg over at boarding gate. Clearly when I checked in they could have checked my onboard as I had plenty of allowance left and I would have taken 2 small items out, checked them in, all would have been fine. JETSTAR you are grubs and just pondscum, 1st and last time, never again

Horrible. What you save in money going with this airline is never worth it. Hell, you won't have even saved money most of the time after all of the hidden fees and headaches.

Can I give 0 stars?

They destroyed my suitcase, then wasted my time for 2 months with a "complaint process" which consistsled of different people emailing templates asking for more and more. I sent photos, videos, repeated and elaborate descriptions...now they want original receipts and an affidavit. Their responses were sociopathic and should be investigated most seriously.

Pilots and ground crew are the best part of jetstar.cabin crew were hopeless.Ignored requests and unless you prebooked a meal didnt care less.this was cabin crew on JQ117 from Bali.
Done.Never again!

If you are planning to fly somewhere via Australia, be very careful. Australia may refuse to issue you even a transit visa. As a result, the tickets may look cheaper, but in reality you may not be able to fly at all.

Also, the “cheap” ticket price can be misleading. You may have to pay extra for almost everything: checked baggage, food, and even in-flight entertainment. So even if you think you are saving around 10,000 THB, in reality you may not be saving much at all.

With a normal airline that does not route you through Australia, many of these things may already be included, and you may avoid the extra visa risk at the same time.

In my experience, this airline does not offer a proper refund process. There are no clear refundable ticket options, and if something goes wrong, they may only offer credit vouchers instead of returning your money. The only exception seems to be some special cases, such as medical reasons, but even then the process is difficult and unclear.

So you can easily end up stuck with vouchers that you cannot really use, instead of getting your money back.

If your route requires a visa or transit visa for Australia, think very carefully before booking with this airline. There is a real risk that you will not get the visa, will not be able to fly, and will spend much more money, time, and stress than you expected.

I would not recommend using this airline for routes through Australia if you are not 100% sure about your visa situation.

Jetstar staff were unbelievably rude and unhelpful. The instructions were unclear, communication was terrible, and the whole experience was frustrating from start to finish. Definitely not an airline I’d recommend.

Excessive charges of extra luggage weight. Whimsical cancellation of flights. Very mean inconsiderate staff. Very unempathetic. Almost sociopathic behaviour

Booked refundable airtickets due to Mum's rapidly deteriorating health. When I cancelled to rebook I was promised a 10 business day refund. When I hadn't heard anything from Jetstar after more than 2 weeks I contacted Jetstar only to discover the refund hadn't been processed and would be another 15 business days. When I requested to make a complaint the staff did not assist at all.

Last night, I was penalised $85 on my hand carry for my 7 kgs over the 3.9 kg limit — it's unbelievable how this company is reaping people off during this time of inflation. Also, I made a mistake fixing my check-in; my luggage didn’t work in the machine, so there was a last-minute call at the gate which totally made me panic.

Jetstar was easily the worst airline experience I’ve ever had.

I fully understand that weather cancellations happen, and of course safety should come first. My issue is not that our Queenstown to Auckland flight was canceled — it’s how Jetstar handled everything afterward.

While our flight was canceled for weather, we watched Air New Zealand flights continue flying to Auckland, our exact destination. That immediately made the situation feel confusing, but the real problem was the complete lack of support and communication from Jetstar once we were stranded.

At first, we were told our connecting flights would be sorted out and covered. After standing in line for assistance, that completely changed. We were then told Jetstar would provide no accommodation, no food, no transportation, and no help with missed onward travel. I ended up having to buy an entirely new flight back to the United States out of pocket because my original travel plans had completely fallen apart.

What really pushed this experience from frustrating to unbelievable was when a Jetstar employee told me I needed to “budget for these kinds of expenses.” I understand booking a budget airline means fewer perks, but I did not realize that meant being abandoned in a fully booked tourist town with no help, no options, and staff implying that thousands in unexpected emergency costs were simply something I should have planned for.

Queenstown had virtually no available accommodation that night — no hotels, no hostels, no campsites, no rental cars. The only place we could find was over $1,000 for a single night. Queenstown Airport also closes overnight, so hundreds of stranded passengers were left wondering where exactly we were supposed to go. Jetstar’s stance on this situation for several hours was, “not our problem.” 

Eventually, Jetstar allowed the airport to remain open so people could sleep on the floor, and then rebooked us for the next morning. 

I don’t expect luxury from a budget airline. I do expect basic customer service, honest communication, and at least some level of support when passengers are stranded through no fault of their own.

Weather was outside Jetstar’s control. Their response to stranded passengers was not. This experience was stressful, expensive, and deeply disappointing, and I would think very carefully before ever booking with Jetstar again.

My 80yr old mother I traveled to Adelaide last week .I can’t compliment the staff enough ,they made my mum feel like such a priority and always checking up on her welfare .They made our trip so easy which means a lot when your travelling with an elderly person in a wheelchair.I can’t not fault your staff in Sydney or Adelaide.Thank you for making our travel so easy

Jetstar (domestic) never seems to be on schedule. For interest I would like to know the percentage of the times they are on schedule. Not more than 20% in my experience

Terrible customer service. Extremely unhelpful to our situation and will look for any way to try charge you extra money, and ruin your experience. Will never fly Jetstar again.

I have a issue with the advertising cheap fares then by the time you add bags etc, the cost has doubled. Very disappointed and Very Rarely do you see deals from. HOBART.

had one of the worst travel experiences of my life with Jetstar.

The level of disorganization and lack of communication was honestly shocking. My flight was disrupted, and instead of providing clear information or support, I was left completely on my own trying to figure out what was going on. Staff were unhelpful and showed zero empathy for passengers dealing with stress and uncertainty.

What made it worse is how normal this seems for this airline — delays, cancellations, and no proper customer care. You truly get the feeling that once they have your money, they simply don’t care about your experience anymore.

This is not just about being a “low-cost airline” — basic professionalism, communication, and respect for customers should never be optional.

I would strongly advise anyone to think twice before booking with Jetstar. What you save in money, you may end up paying in time, stress, and frustration.

Absolutely unacceptable experience.

Il sito è veramente lento e non tiene mai l'account salvato.
I prezzi non sono mai sicuri finché non si va al pagamento, in quanto ogni volta applicano una fee diversa per i pagamenti con carta: anche lo stesso giorno, per voli diversi, hanno applicato fee completamente diverse senza apparenti motivi.
Inoltre, mediamente 1 volta su 2 il pagamento con carta dà errore, anche qui senza apparenti motivi.

Ma soprattutto, essendomi iscritto al loro programma fedeltà, ho ricevuto un voucher da 50 AUD da utilizzare su Jetstar Hotels, peccato che sia impossibile da utilizzare, perché quel sito accetta solo pagamenti con carta, ma poi con qualsiasi carta dà errore, e il customer care è totalmente inutile perché:
- via mail non possono farci niente e non prendono in carico il problema
- chat e telefono sono agli orari d'ufficio australiani, il ché significa che dovrei svegliarmi alle 4 di mattina italiane per sperare che mi risolvano il problema, che già conoscono (!), e poter utilizzare questo voucher!

Inoltre, sono veramente rigidissimi in aeroporto per la policy dei "7kg sommando due oggetti". Normalmente, solo il peso di un trolley e di uno zaino sommati fa già 3/4kg, quindi di fatto devi viaggiare con due oggetti mezzi vuoti se non vuoi incorrere in penali al gate, è una policy senza alcun senso fatta palesemente per addebitare i viaggiatori.

Insomma, in Europa ci lamentiamo sempre di Ryanair, ma in confronto a questi qua, è un lusso!

Rude staff, worth flight i had

Hidden luggage cost. 85 AUD

Just flew back from Vietnam with Jetstar, absolutely no issues with the exception of a 3hr delay out of Sydney due weather conditions not allowing them. Gave everyone free complimentary entertainment package and refunded those who had already paid. Left Ho Chi Minh early on the return trip. Can’t fault their service, have flown multiple overseas flights with minimal issues. Domestic flights need to improve.