Great customer service, quick response. Great product worth more than its price. I absolutely love the gazebo. Definitely recommend
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Das sagen Bewerter
Do not buy!package arrived damaged and of very low quality, i emailed to discuss return but was ignored. I wish I read reviews before purchase.
Purchased kitchen wall and base units. The quality for the price was excellent so good value for money. The after sales service could not be faulted; a couple of minor pieces missing and once contacte... Mehr ansehen
It was such a pleasure shopping at JD Furniture. We found them on Google and decided to give them a look. Apart from the variety of quality furniture in their warehouse, their customer service was ama... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
JD Furniture Clearance store was est at 2014. One of the largest West Midlands Furniture Clearance stores based in Birmingham, Aston. Every piece of furniture that we sell will be cheaper than High street price, we do trade items that are not brand new, but new not used that might have minor cosmetic defects, we open check and repack every single item that we sell to make sure they meet the highest standard of our QC team. We always starve to provide as much value to our customers as we can. The friendly team is always there to help with any questions regarding products that we sell. Do trade brand-new furniture like our true value JD Greta Kitchen range.
Kontaktinformationen
Unit 15, Al-Amin Buildings, Grosvenor road, B6 7LZ, Birmingham, Vereinigtes Königreich
- 08000025346
- info@jdfurniture.uk
- jdfurniture.uk
4,2
Gut
186 Bewertungen
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Amazing support from JD Furniture
I recently purchased a product from JD Furniture through Amazon. Unfortunately, several months after the purchase, we discovered that one of the doors was broken when we finally went to install it. While trying to contact them through Amazon, I couldn't find an easy solution, so I reached out to them directly via email after finding their contact info through Google.
From the very first email, their team was incredibly responsive and helpful. I was fully prepared to pay for the replacement, but to my surprise, they were kind enough to send a new door at no charge. Within two days, they had completely resolved the issue, and I was amazed by how quick and seamless the entire process was.
JD Furniture went above and beyond in terms of customer service. Their quick response, willingness to help, and genuine kindness were beyond what I expected. I highly recommend them for not only their quality products but also their outstanding customer support. It was truly a pleasure doing business with them!
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that our team could assist you quickly and efficiently, and that we exceeded your expectations in terms of customer service. It’s our priority to ensure that every customer feels valued and supported, so your kind words mean a lot to us.
We truly appreciate your recommendation and are so glad that you’re happy with both the product and the service you received. If you ever need anything in the future, please don’t hesitate to reach out.
It was a pleasure doing business with you!
Kind regards,
Marta
Customer Service Team,
JD Furniture
Not even worth the 1 star
Not even worth the 1 star. Avoid this company - ordered a bamboo bistro set and the damage to the item was a joke. Stool legs were bent and so scratched, bamboo had come away from the top table. No communication from them re a refund or return. Item definitely not as described - I’ll say it again, avoid these cowboys!
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
We sincerely apologize for the inconvenience you've experienced with your recent order. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incomplete delivery and communication challenges.
We want to assure you that your concerns are being taken seriously, and we're actively working to resolve the issue as quickly as possible. Please send us a direct message with your order details so we can investigate this further and provide you with an update on the missing items.
Once again, we deeply regret any frustration caused and appreciate your feedback. We're committed to improving our services and ensuring that this type of issue does not happen again.
Thank you for your patience.
Kind regards,
Marta
Customer Service Team
Good quality home and garden furniture
Good quality home and garden furniture. And amazing customer service. Thank you
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you so much for your kind review! We're thrilled to hear that you're pleased with the quality of our home and garden furniture and that our customer service made a great impression.
Your support means a lot to us, and if you ever need anything in the future, feel free to reach out. We're here to help!
Kind regards,
Marta
Customer Service Team
Great Quality
Great quality furniture, no problems with assembly. Delivery was fast and efficient.
3. September 2024
Antwort von JD Furniture
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of the furniture and that the assembly process was smooth. We’re also glad that our delivery service met your expectations with fast and efficient service.
If you ever need anything else, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!"
This response conveys appreciation and reinforces the positive aspects mentioned by the customer. Let me know if you'd like any changes!
Wrong item received and I can’t get…
Wrong item received and I can’t get through to anyone to help rectify the problem.
30. August 2024
Antwort von JD Furniture
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience of receiving the wrong item and the difficulty you’ve had reaching us. We understand how frustrating this must be and are committed to resolving this issue as quickly as possible.
Please reach out to us directly at info@jdfurniture.uk or send us a private message with your order details, and we’ll ensure this is sorted out promptly. We value your business and hope to make this right for you. Thank you for your patience, and we look forward to resolving this situation
Not a proper kitchen unit
These are non standard depth units , only 445 mm which means standard worktop has a huge overhang. The solution of pulling the unit away from the wall means a frame has to be made for fixing and the end panels have a gap the the rear. I have fitted many kitchens and the way these are constructed reminded me of flatpacks from the 1970's. No secret screws with cam mechanism but screws through the side with cover caps. This is the worst, so called,kitchen
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you for sharing your feedback, and we sincerely apologize that the kitchen units did not meet your expectations. We understand your frustration with the non-standard depth and the assembly process. Your experience and insights as an experienced kitchen fitter are invaluable to us.
At JD Furniture, we aim to offer high-quality products, and it’s clear that in this instance, we didn’t meet your expectations. We regret that the design and construction of these units caused additional challenges during installation.
Please feel free to reach out to us at info@jdfurniture.uk so we can better understand your concerns and explore potential solutions. Your feedback helps us improve, and we appreciate you taking the time to share your experience
The packing had obviously been opened.
The packing had obviously been opened.
It was a in a terrible state. I'm wondering if the extendable Spear and Jackson chainsaw was a refurbished one. It does not cut very well - I thought the chain was blunt. Bit disappointed.
24. August 2024
Antwort von JD Furniture
Thank you for your feedback, and we sincerely apologize for the condition in which your chainsaw arrived. We understand your disappointment and frustration, and this is certainly not the experience we aim to provide.
We want to assure you that we do not sell refurbished items as new. However, if the product is not performing as expected, please reach out to us at info@jdfurniture.uk so we can assist with troubleshooting or arrange a replacement or return. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Super company
Great communication listen to my requests handled everything first class dealt with all my enquirys fast delivery will use again and pass onto family and friends , thankyou
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a first-class experience with our team and that we were able to meet your requests and deliver promptly. It’s fantastic to know you’ll be recommending us to your family and friends—that means the world to us!
We look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out. Thanks again for your support!
Antwort von JD Furniture
Thank you for your fantastic feedback! We’re so glad to hear that you enjoyed our service, found the price great, and that the delivery was super fast.
Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future!
DO NOT ORDER!
DO NOT ORDER!! Ordered sons bed from these. Parts missing when supposedly been checked. Wrong parts included. Customer service is disgusting and not bothered that have to pay to rectify all the mistakes. Would be less hassle and stress to build bed from scratch in first place
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you for bringing this to our attention, and we sincerely apologize for the issues you encountered with your son's bed. We understand how frustrating it must be to receive missing and incorrect parts, and we regret that our initial response didn’t meet your expectations.
At JD Furniture, we aim to ensure all products are complete and correct before dispatch, but clearly, we fell short in this instance. We would like to resolve this for you as soon as possible. Please contact us directly at info@jdfurniture.uk, and we will work with you to ensure you receive the right parts or discuss alternative options, without any additional cost to you.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Coffee table of…
There was mis interpretation of delivery charge. This meant 2 separate transactions.
Item was slightly damaged on opening of product
23. Juli 2024
Antwort von JD Furniture
Thank you for your review.
Sorry to hear about issues with your order. Hopefully, everything else was good. Meanwhile, we will try to improve our customer service and product quality.
Please accept my sincere apologies for any inconvenience caused.
Inaccurate description to say the least
Bought a set from this place. Sold as New but it’s Not. Turned up in a re sealed box with no protective rapping inside. Fixings just rolling about in the box and unusable because they had been used and the heads all damaged. These are returns that this company is selling out as New . Don’t be fooled they’re not a nice company to deal with. When you tell them there returns re shipped out they just blank the question. Update . Can't believe they would write this reply so long after. At the time they didn’t want to know us . Other reviews have mentioned the same problems so we weren’t the only ones to in counter this problem.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you for sharing your experience. We sincerely apologize for the condition in which your order arrived, and we understand your frustration with receiving a product that did not meet expectations. This is not the standard we strive for, and we’re committed to investigating what went wrong in this instance.
We take concerns about product quality and packaging very seriously and would never intentionally sell returned items as new. Please contact us directly at info@jdfurniture.uk so we can resolve this matter promptly and ensure you receive a replacement or a refund. Your satisfaction is important to us, and we hope to have the chance to make things right.
great product thank you
18. Juni 2024
Antwort von JD Furniture
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the product. If you ever need anything, feel free to reach out. We appreciate your support and look forward to serving you again!
Briliant customer service.Very helpfull…
Briliant customer service.Very helpfull staff.Recomend to everyone.
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a brilliant experience with our customer service and found our staff helpful. Your recommendation means a lot to us!
We look forward to serving you again, and if you need anything, don’t hesitate to reach out. Thanks again for your support!
We have not heard anything back from…
We have not heard anything back from them about our order despite messaging them on their website. It has been 7 days now and website was saying shipping between 3 to 5 days
10. Juni 2024
Antwort von JD Furniture
Thank you for bringing this to our attention, and we sincerely apologize for the lack of communication regarding your order. We understand how frustrating it must be to wait without any updates, especially after the expected shipping timeframe has passed.
Please reach out to us at info@jdfurniture.uk with your order details, and we will investigate the status of your order right away. Your satisfaction is important to us, and we’ll do everything we can to resolve this as quickly as possible. Thank you for your patience, and we look forward to resolving this for you.
Superb customer service.
I would just like to thank JD Furniture for their excellent customer service. I bought a table football game for my 5yr old Grandson & a couple of parts were missing. I got an immediate, polite response, identified the parts to them & they were replaced within a couple of days. Really great communications. So good to see these days. Thank you Dimitry & Jay.
11. Juni 2024
Bewertung ohne vorherige Einladung
Avoid avoid avoid
Avoid avoid avoid
Customer service are absolutely useless no help at all. And don’t really seem bothered.
Please don’t waste your time ordering
3. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you for your feedback, and we sincerely apologize for the experience you had with our customer service. We understand how frustrating it must have been to feel unsupported, and we regret that our team did not meet your expectations.
At JD Furniture, we strive to offer helpful and responsive service, and we clearly fell short in this instance. We take your comments seriously and will be addressing this internally to ensure we improve our customer service standards moving forward.
Please reach out to us at info@jdfurniture.uk, and we would be happy to assist in resolving any outstanding issues. We value your feedback and appreciate the opportunity to make things right.
Excellent experience
I am so impressed with great furniture, very good prices, nice quality, professional and fast response, great friendly customer service. All contribute to a five-star rating.
Thank you
2. Mai 2024
Bewertung ohne vorherige Einladung
Warning ⚠️ do not buy from this junk shop
I purchased a tall cabinet from this company, the door of the cabinet is buckled like it's been kicked, I asked for replacement door as it's stated on the website if any flaws we'll replace, Mr Dmitry replied saying send cabinet back for refund, what a con like I must pay for shipping his junk back that should be in a skip?
Take my advice don't purchase from this site it's a con, they're selling junk that's been dumped from shops.
PS he's just emailed saying the buckled door doesn't effect it's use Hahaha what a rude stinking answer, don't pay mind to the bogus good reviews, must be his friends....
15. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von JD Furniture
Thank you for your feedback, and we sincerely apologize for the condition in which your cabinet arrived. We understand your frustration and regret that our initial response did not meet your expectations.
As a business, we sell items under the 'New Other' condition, which means the products are new and have never been assembled, though they may have small cosmetic defects. We strive to ensure this is clearly communicated, but it seems there was a misunderstanding in this case.
We’d be happy to work with you to find a resolution that doesn’t involve additional shipping costs. Please reach out to us directly at info@jdfurniture.uk so we can discuss the best way to move forward, whether that’s a replacement or a refund.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
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