The service is amazing. I landed in the UK over the weekend, arranged for Saturday pickup and Monday drop off. I was worried that team will overpromise and find a reason not to deliver on time…. But I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am extremely happy with Ihate Ironing. They're always on time collecting and returning my laundry. Theres always someone answering my phone calls. When theres been an issue they were quick to resol... Mehr ansehen
Unternehmen hat geantwortet
I love I hate ironing What a fantastic service !!!! My washing machine broke - dirty clothes everywhere all in a mess.They came the same day I book it and delivred all super clean clothes the very... Mehr ansehen
Unternehmen hat geantwortet
My washing was collected on time and delivered back on time. The washing has been done to a very high standard and folded beautifully. Also delivered in really good quality bags that can be reused for... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Chemische Reinigung
- auch in
- Änderungsschneiderei
- Schuhreparaturwerkstatt
- Wäscherei
- Wäscheservice
- Waschsalon
Über ihateironing
Vom Unternehmen geschrieben
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Kontaktinformationen
3Space International House, SW9 7QE, London, Vereinigtes Königreich
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,3
Hervorragend
6350 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von ihateironing
Dear Tej,
We apologise for the inconvenience caused by our website.
Your feedback has been escalated to a manager, who has personally reached out to you to address any issues you encountered.
Best regards
IHI Customer Care
Best service you can find!
Perfect dry cleaning service as well as tailoring. I have my wool trousers regularly dry cleaned with IHI and I am very satisfied. I’ve also had a lengthening service and waist in service for my trousers- They called me before completing the job and informed me that there is a chance the pockets on the back show a lot different after the waist is shortened- I confirmed with them to go ahead and the result was perfect, excellent attention to detail! Highly recommend!
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Good afternoon,
Thank you for your kind feedback. We are delighted to hear that you have been satisfied with the quality of our dry cleaning and that we were able to exceed your expectations with the professional attention to detail of your trouser alterations.
We truly appreciate your feedback and we are thrilled to have earned your high recommendation. We look forward to welcoming you back soon.
Best regards
Saf
IHI Customer Care
Antwort von ihateironing
Dear Peter,
Thank you for taking the time to share your feedback with us. This has been escalated to a manager, who has personally reached out to you directly to resolve your concern.
We thank you in advance for your cooperation while we work through this with you.
Kind regards
IHI Customer Care
Good quality
Good quality ironing. Pick up and drop off always on time. Easy to use app.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Seb,
Thank you for your feedback. We are so pleased that our door to door service has been consistently punctual, and that you have been able to manage your orders with ease on our app. It is also wonderful to hear that the quality of our pressing has met your expectations.
We appreciate your continued support and look forward to continuing to serve you.
Kind regards
Saf
IHI Customer Care
My first time using IHI
My first time using IHI and must say the service was outstanding. They collected my washing in the allotted time frame and delivered the next day. Highly recommended service. Will definitely use again!
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Zoe,
Thank you for taking the time to share your first experience with our service. It is wonderful to know that our punctual door to door service and quick turnaround has earned your high recommendation.
We truly appreciate your support and look forward to welcoming you back soon, whenever you need us next.
Many thanks
Saf
IHI Customer Care
Very poor shoe cleaning service
Used them for trainer cleaning, the return was delayed by 5 days. Both trainers came back with lots of visible marks on, stiff and coarse to the touch (probably due to solutions used). Would not recommend their shoe cleaning service.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Maria,
We are very sorry for the disappointing experience you had with our service. We hold ourselves to high quality standards, and we regret letting you down.
Your feedback has been escalated to our Quality Assurance Manager, who will personally reach out to you to address your concerns.
Kind regards
IHI Customer Care
Fast and good service
Fast, good value and great service
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Jonathan,
Thank you for your kind review. We are delighted to hear that you have found our service fast, great value and of a high standard.
Your satisfaction is our priority. We appreciate your support and look forward to seeing you soon for your next collection.
Best regards
Saf
IHI Customer Care
Excellent service!
Absolutely brilliant service from ihateironing.com. The driver is fantastic, always friendly, reliable and professional, the turnaround is quick, and the prices are very reasonable. The service genuinely makes my life so much easier.
This is in complete contrast to my dreadful experience with Love2Laundry, who returned my laundry damp, stained and still visibly dirty while claiming it had been cleaned. The standard was appalling and I would never use them again so people, please beware!
Thankfully, ihateironing.com has shown what a proper, professional laundry service should look like. Everything comes back fresh, clean and beautifully pressed. I am extremely happy and would highly recommend them.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Dominik,
Thank you so much for this wonderful review. We are delighted to hear that our driver has made such a positive impression with their friendly, reliable and professional service, and that you have found our turnaround prompt and our pricing fair.
It is fantastic to know that ihateironing.com has made life that little bit easier for you, and that your items are consistently coming back fresh, clean and beautifully pressed. This is exactly the standard we strive for every day.
We are so glad to have earned your recommendation and look forward to seeing you soon for your next collection.
Kind regards
Saf
IHI Customer Care
Can’t tell they’ve been cleaned
Pick up and drop off great. I put two duvets in for cleaning. They’ve come back and the only way I can tell anything has happened to them is that they are creased. They smell of nothing. I’m not convinced they’ve been through any washing machine.
Tried calling customer services at 730am (they open at 7) and no one picked up after 10 mins before informing me that no agents were available.
I’m going to take them to a different dry cleaners now.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear PJ,
We are sorry to hear that your recent order fell short of your expectations.
If our customers are ever dissatisfied with the quality of the work upon receiving a delivery, we arrange to re-collect and reprocess the items completely free of charge. Would you kindly get in touch with us at info@ihateironing.com so we can arrange this for you? Your satisfaction is our priority.
Kind regards
IHI Customer Care
Be aware they do not separate your…
Be aware they do not separate your whites from darks. Several new items are now dingy grey white.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Maria,
We are sorry to hear of your disappointing service wash experience. This falls far below our quality standards, and we regret falling short on this occasion.
We take your feedback seriously. If our customers are ever dissatisfied with the quality of the work upon receiving a delivery, we arrange to re-collect and reprocess the items or carry out the required remedial work, at no additional cost. Would you kindly get in touch with us at info@ihateironing.com so we can resolve this matter? We would greatly appreciate the opportunity to make things right.
Kind regards
IHI Customer Care
Thank you for good service.
Helpful person when i phoned to change time - the ‘click here” page to do so was unavailable. Good communication via text and Email.
Collection, delivery and wash very good. It wasn’t easy to find phone number.
7. Juli 2026
Antwort von ihateironing
Good afternoon,
Thank you for sharing your experience with our service. We are delighted that our team could help when you needed to change your collection time, and that you found our communication, collection, delivery and laundering to be of a high standard.
We are sorry to hear you had difficulty locating our phone number, and we will ensure this feedback is passed on to help improve the visibility of our contact details.
We appreciate your support and look forward to serving you, whenever you need us next.
Kind regards
Saf
IHI Customer Care
Abusive behaviour
I rarely leave negative reviews, but this experience was completely unacceptable.
One of your drivers parked in the private parking area of my building, occupying a space that belongs to a resident. I politely explained that it was a private parking space and asked if he could move his vehicle. Instead of responding professionally, he became extremely rude, aggressive, and confrontational.
During the exchange, he made a deeply disturbing comment along the lines of, “I could kill you here.” There is absolutely no justification for threatening a member of the public in this way. No one should have to experience this simply for politely asking someone not to park in a private space.
I will be reporting this incident formally to your company and also escalating it to the police, as I believe this behaviour is completely unacceptable and should be taken very seriously. I am also attaching a photograph of the vehicle registration to help identify the driver involved.
I expect your company to investigate this matter thoroughly and take appropriate action. Behaviour like this has no place in a customer facing business.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Jose,
We are incredibly shocked and sorry to hear of your experience with one of our drivers. We genuinely hope you are okay, and thank you for bringing this to our attention.
Our many drivers undergo the necessary training to ensure that they are representing our company to the high standards we set across all areas of our business. We take any conduct that compromises public safety or causes concern within the community very seriously. We kindly ask that you report this incident to info@ihateironing.com so we can take immediate steps to thoroughly investigate this and identify the driver involved. When we do, please rest assured that they will be undergoing the appropriate disciplinary procedures.
Once again, we apologise profusely for what happened to you.
Kind regards
IHI Customer Care
The man who collected my things was…
The man who collected my things was courteous and funny. It was fantastic to have a reliable company when my laundry room was being rebuilt. I will probably get the occasional order again, as a treat for myself.
27. März 2026
Antwort von ihateironing
Hello Mrs Ross,
Thank you for your kind words. We are delighted that our driver's courteous and friendly manner made an impression, and that we could be a reliable support to you while your laundry room was being rebuilt.
We truly appreciate your support and look forward to welcoming you back whenever you fancy a treat.
Best regards
Saf
IHI Customer Care
didn’t pick up the clothes
I said to pick up at concierge and instead the driver waited for me outside and never went to concierge. They never picked up the clothes and now I’m stuck with no options. Terrible service. Never had this with any other laundry service.
Edit: their response is incorrect. They did not pick up as scheduled
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear MG,
We are very sorry for the collection issues you recently experienced. We understand how frustrating this must have been and deeply regret the inconvenience caused to you.
We can confirm that your items were promptly collected from the concierge, and delivery was completed as scheduled. Our Quality Assurance Manager has also reached out to you to ensure your satisfaction.
Kind regards
IHI Customer Care
I don’t often leave reviews but…
I don’t often leave reviews but ihateironing is one of the very few services that consistently provide a great service. It’s seamless. Chuck your stuff in a bag, pick a time; open the door, and 24 hours later all your clothes are dry cleaned back at your door. It’s so easy that I need to refrain myself from using it instead of the washing machine.
7. März 2026
Antwort von ihateironing
Hello Peter,
Thank you for taking the time to leave a review, especially as we understand you don't often do so. We are so pleased that you have found our service to be seamless, and that the convenience of our door to door collection and delivery has made such a difference for you.
We are grateful for your continued support and look forward to seeing you soon for your next collection.
Kind regards
Saf
IHI Customer Care
Honest Review
I wanted to take some time before writing this review to ensure it was fair and balanced. I have been using this service for over two years and, until recently, had been generally satisfied. Unfortunately, the quality of the service has declined significantly.
The app itself is intuitive and easy to use, and the concept of connecting customers with local dry cleaners is a good one. However, the main issue is that the quality of the service ultimately depends on the third-party dry cleaners they outsource the work to, and there appears to be very little quality control.
Over the past year, they have damaged both a blazer and a brand-new shirt. When I raised the issue regarding the shirt, I was told that the collar had already been ripped before collection. This is simply not true. I personally placed the shirt in the laundry basket, and it was in immaculate condition at the time. The damage occurred after collection, most likely during handling by the driver or the dry cleaner when removing items from the basket, which also contained several hangers.
The shirt was practically new and in perfect condition before it left my possession. In my view, this was clearly the result of negligence, yet responsibility was denied without any meaningful investigation.
While the platform itself is convenient, my recent experiences have left me disappointed. A laundry and dry-cleaning service is only as good as the care taken with customers' garments, and unfortunately the standard of care has not met expectations. As a result, I can no longer recommend the service with the same confidence I once did.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Fabrizio,
We sincerely apologise for falling short of the standards that you rightly expect from us, and as a valued customer, we genuinely regret letting you down.
Your feedback is incredibly important to us, and we want to assure you that we take such matters very seriously.
We take full responsibility for the damage caused to your shirt and we are directly in touch with you to ensure that this is both fairly and swiftly resolved.
We appreciate your patience during the resolution process whilst we work towards making things right. We understand that these instances have shaken your trust in our service, and for that, we are genuinely sorry. We remain dedicated to making the necessary improvements and hope to have the opportunity to regain your confidence in the future.
Best regards
IHI Customer Care
Brilliant App
Brilliant App. Delivery etc always on time. Slightly smarter driver would be nice but they are perfectly friendly and never seem to get lost unlike some couriers!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Alastair,
Thank you for sharing your experience with us. We are delighted to hear that you are satisfied with our app, punctual delivery and the reliability and friendliness of our drivers.
We strive to ensure our drivers represent the high standards we set for ourselves, so we appreciate your feedback, which has been passed on to the relevant team.
Your continued support is greatly appreciated, and we look forward to continuing to serve you.
Kind regards
Saf
IHI Customer Care
ihateironing - 5 star services.
I recently used ihateironing for the first time, and I was genuinely impressed.
The app was extremely easy to use, and the whole process was smooth from start to finish. The pick-up and delivery service was perfect, with everything handled on time and without any hassle.
The quality of the ironing was excellent, but what really stood out was the final packaging. The clothes were delivered neatly in custom covers, which gave the whole service a premium and professional feel.
Overall, a very convenient, high-quality service. I would happily recommend ihateironing to anyone looking for reliable laundry and ironing support.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Prash,
Thank you for your kind words. We are delighted that your first experience with us was such a positive one, from the ease of our app to the smooth door to door service. It's wonderful to know that the quality of our pressing and the professional presentation of your order provided a premium experience.
We are truly grateful to have earned your recommendation and look forward to welcoming you back whenever you need us next.
Best regards
Saf
IHI Customer Care
Most items in my order missing
Most items in my order missing. Customer service operatives on call can’t do anything other than say they are escalating it when you call to try and sort it out.
Avoid - can’t be trusted to deliver all your items
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Graeme,
We are truly sorry that you experienced an incomplete delivery with your most recent order. We never like to let anyone down and truly regret the inconvenience caused.
While your items were delivered during the evening, we sincerely apologise for the frustration caused during the resolution of the matter.
We understand that this has shaken your trust, and we remain fully committed to making the necessary improvements to our service.
Best regards
IHI Customer Care
Excellent service
Excellent service. There was an issue with the original collection and the resolution was fast and courteous. The actual service (laundering a quilt) was quick and efficient (pick up friday and delivery monday) and the quilt is fresh and clean. I will definitely use the service again.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello AES,
Thank you for sharing your experience with our service. We are pleased to hear that the issue with your original collection was resolved quickly, and delighted that you found our service to be quick and efficient thereafter. It's great to know that the laundering of your quilt met your expectations.
We truly appreciate your support and look forward to welcoming you back whenever you need us next.
Best regards
Saf
IHI Customer Care
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