The service is amazing. I landed in the UK over the weekend, arranged for Saturday pickup and Monday drop off. I was worried that team will overpromise and find a reason not to deliver on time…. But I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am extremely happy with Ihate Ironing. They're always on time collecting and returning my laundry. Theres always someone answering my phone calls. When theres been an issue they were quick to resol... Mehr ansehen
Unternehmen hat geantwortet
I love I hate ironing What a fantastic service !!!! My washing machine broke - dirty clothes everywhere all in a mess.They came the same day I book it and delivred all super clean clothes the very... Mehr ansehen
Unternehmen hat geantwortet
My washing was collected on time and delivered back on time. The washing has been done to a very high standard and folded beautifully. Also delivered in really good quality bags that can be reused for... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Chemische Reinigung
- auch in
- Änderungsschneiderei
- Schuhreparaturwerkstatt
- Wäscherei
- Wäscheservice
- Waschsalon
Über ihateironing
Vom Unternehmen geschrieben
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Kontaktinformationen
3Space International House, SW9 7QE, London, Vereinigtes Königreich
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,3
Hervorragend
6350 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
What a class operation
What a class operation - does what it says on the tin, yes - they wash your clothes and iron them really nicely. But for me it’s to level of care and customer service that goes with it that is the stand out. They are responsive, quick in pick up and delivery, honest about pricing, keen to help you when you need it, and the quality of the output is great.
Couldn’t recommend more.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Ollie,
Thank you for your wonderful feedback. We hold ourselves to high standards across all aspects of our business, so your kind words truly mean the world to us. We are especially delighted to know that the support provided by our customer care has stood out to you.
We are truly grateful to have earned your recommendation. We appreciate your support and look forward to continuing to serve you, whenever you need us next.
Kind regards
Saf
IHI Customer Care
Antwort von ihateironing
Hello Claire,
Thank you for your kind feedback. We are delighted that we have earned your high recommendation. Your satisfaction and convenience are our priority.
We appreciate your support and look forward to continuing to serve you.
Kind regards
Saf
IHI Customer Care
Antwort von ihateironing
Hello Hyacinth,
Thank you for your kind feedback. We are delighted you have been satisfied with our service and the standard to which your laundry is cared for.
We appreciate your continued support, and we look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Horrible
Honestly, should give it zero stars since absolutely nothing happened other than picking up my laundry and bringing it back dirty. I got one email two hours after the pick up asking if my laundry could be done through general service of which I replied yes, which matches exactly what I submitted through my order online and in the app notes - that email reply went out 30 minutes after I got the incoming email - my laundry came back seven hours later with Service canceled when I only had 24 hours to do my laundry before heading out on an international flight. Don’t count on this company for anything!! Paying for overpriced laundry at my local hotel at least would’ve been completed!
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Angela,
We are truly sorry to hear of your disappointing experience with our service. We understand that your authorisation to proceed with your service wash could not be actioned in time for your delivery, causing you great inconvenience. We did require authorisation as your items did not appear to have care labels, so we wanted to ensure the appropriate care was taken with your order.
We deeply regret letting you down, and a manager has personally reached out to you to address the matter. We recognise that this has shaken your trust in our service, and for that we sincerely apologise.
Best regards
IHI Customer Care
I’m totally fed up with this company
I’m totally fed up with this company. I’ve had to send items back a few times as they were delivered back to me stained and creased. But to top it all, I entrusted a very important piece of clothing to them. A black tie jacket that’s part of a suit that my son has to wear for work. I hate ironing have misplaced/lost this jacket. I’m absolutely furious as not only was it expensive, it’s a necessary part of my son’s uniform for work.
UPDATE … they’ve apparently found the jacket now. Let’s see if it makes it home …
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear Mandy,
We are very sorry to receive your feedback, and to have fallen short of the service standards that we set for ourselves, and you rightly expect from us.
Though we are pleased to hear that your son's jacket has been delivered, your case has been escalated to our dedicated Quality Assurance Manager, who will thoroughly investigate your concerns before personally reaching out to you.
We understand that this has shaken your trust, and we remain fully committed to making the necessary improvements to restore your confidence in our service.
Best regards,
IHI Customer Care
I gave Hate Ironing far more chances…
I gave Hate Ironing far more chances than I probably should have, but I've finally had enough.
The biggest issue is their repeated last-minute collection cancellations. On multiple occasions I've rearranged my day and stayed at home waiting, only to be told at short notice that the collection isn't happening. They don't offer any meaningful compensation or refund for the inconvenience, despite the fact that it's my time they're wasting.
Unfortunately, this isn't the only problem I've experienced.
They have previously delivered someone else's laundry to me, which meant another delay while I waited at home again for the correct items to arrive. There was no compensation for the mistake—just another inconvenience for the customer.
They have also shrunk some of my garments. To be fair, they did make an effort to resolve the issue, and I appreciate that. However, it completely destroyed my confidence in their service. I would never trust them with quality clothing or anything of sentimental or significant value.
These days I only send items that I know I could afford to lose or have damaged.
Another issue is that some of the delivery drivers have clearly been smokers. On more than one occasion, the laundry bag has arrived with a lingering smell of tobacco smoke, which is unpleasant when you're expecting freshly cleaned laundry.
I've genuinely tried to stick with Hate Ironing because everyone can make the occasional mistake. But after repeated cancellations, incorrect deliveries, damaged clothing and poor customer service, I've reached the point where enough is enough.
I'm now taking my business elsewhere in the hope of finding a laundry service that is reliable, respects its customers' time and gives me confidence that my clothes will be returned in the same condition I sent them.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Dear David,
We are deeply sorry to hear about the issues you encountered with our service. The concerns you have raised fall far below the service standards that we hold ourselves to, and we truly regret letting you down.
Unfortunately, we are unable to locate your account based on the information provided. Could you please provide your order details? We take your feedback very seriously and would greatly appreciate the opportunity to investigate and address your concerns with the seriousness they deserve.
Kind regards
IHI Customer Care
Reliable, Good Quality Service & Nice Staff
Reliable laundry service with an easy to use app that makes it easy to change a booking. Nice team too.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Emma,
Thank you for sharing your feedback. We are delighted that you have come to rely on our service to take care of your laundry. It is great to know that you are satisfied with the ease of our app, flexible rescheduling, as well as our friendly team.
We truly appreciate your support and look forward to continuing to serve you.
Kindest regards
Saf
IHI Customer Care
Overpriced for the quality of service…
Overpriced for the quality of service provided than any other suppliers on the market. Not user friendly or intuitive application. Loads of e-mails, not a seamless service. Three times the same e-mail informing me that there is a stain on my items (no kidding, why hire a cleaning service then?!). Disappointing.
30. Juni 2026
Antwort von ihateironing
Dear Lori,
We are sorry that your experience with our service did not meet your expectations.
Our quality assurance manager has personally reached out to you to discuss the concerns raised. Your feedback is invaluable to us, and we are committed to ensuring your satisfaction.
Kind regards
IHI Customer Care
Unbelievable service
Unbelievable service, great price, convenience is unbeatable. Client for life!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Jackson,
Thank you for your kind words. We hold ourselves to high standards across all aspects of our service, so your feedback means the world to us.
Your support and continued custom is greatly appreciated, and we look forward to maintaining the level of service, value and convenience that you have come to expect from us.
Best regards
Saf
IHI Customer Care
Reliable
Reliable, high quality service and delivery method. Packaging is terrific as well.
30. Juni 2026
Antwort von ihateironing
Hello Claudia,
Thank you for sharing your experience with our service. It is wonderful to know that you have experienced a reliable door to door service. We are delighted that you are impressed with our high quality standard and professional packaging.
We appreciate your kind feedback and look forward to seeing you soon for your next collection.
Kind regards
Saf
IHI Customer Care
These folks are great
These folks are great! I call to let them know I have a pickup; they are there the same day or the next morning. The clothes are carefully reviewed; anything damaged or in need of repair is conveyed by photo, and I am asked how they are to proceed. All back the next day in a lovely bag. I pay a slight premium for the service, but they go above and beyond and make the process easy.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello CRR,
Thank you for your kind feedback. We are delighted that you are satisfied with our attention to detail, quality care and prompt, professional turnaround.
We strive to go the extra mile to ensure your satisfaction, so your recognition means the world to us. We appreciate your support and look forward to continuing to serve you.
Best regards
Saf
IHI Customer Care
I’ve used them for a few years- really…
I’ve used them for a few years- really convenient service. My review is more to shout the aftercare though, as I’ve hit a couple of complications with 2 different orders, but the resolution has been attentive and fair each time. Recommended.
4. Dezember 2025
Antwort von ihateironing
Hello Michael,
Thank you for your feedback and for your continued trust in our service over the years. We're delighted to hear that you've found our service convenient, and we truly appreciate your kind words about our aftercare. While we're sorry you've experienced a couple of complications, it's reassuring to know that our customer care was able to resolve them attentively and fairly.
We truly appreciate your recommendation, and we look forward to continuing to serve you.
With gratitude,
Saf
IHI Customer Care
Very helpful and efficient.
29. Juni 2026
Antwort von ihateironing
Hello Belinda,
Thank you for sharing your experience. We're so pleased to know that you found our service both efficient and helpful. We always strive to provide the highest level of convenience and care, so it's great to hear we delivered a positive experience.
We look forward to seeing you for your next collection soon.
Many thanks,
Saf
IHI Customer Care
Antwort von ihateironing
Hello Dave,
Thank you for sharing your experience with our service. We are delighted to know we have met your expectations. Your satisfaction and convenience are our top priority.
We appreciate your continued support and look forward to maintaining the standard of service you have come to expect from us.
Kind regards
Saf
IHI Customer Care
Great service
Great service, convenience. with a 24 hour turn around I never worry about my dry cleaning.
25. Juni 2026
Antwort von ihateironing
Hello Kenneth,
Thank you for sharing your feedback. It's wonderful to know that you find our next day turnaround convenient for your schedule, and that we have earned your confidence in taking professional care of your garments.
Your support is greatly appreciated, and we look forward to continuing to serve you.
Best regards
Saf
IHI Customer Care
Excellent collection and delivery…
Excellent collection and delivery service. Plenty of choices of pick up and return times.
Ken Bickley
29. Mai 2026
Antwort von ihateironing
Hello Ken,
Thank you for taking the time to review our service. We are delighted that you have been satisfied with our collection and delivery service and flexible scheduling options.
We appreciate your support and look forward to seeing you soon for your next collection.
Kind regards
Saf
IHI Customer Care
5-star service all the way
5-star service all the way, from collection to delivery. Quality of work is remarkable, attention to delicate clothing is great! I totally recommend.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ihateironing
Hello Samira,
Thank you for your kind review. We are delighted that our door to door service and quality standards have earned your high recommendation, and that you were pleased with the care taken with your delicate clothing.
We truly appreciate your continued support, and we look forward to seeing you soon for your next collection.
Best regards
Saf
IHI Customer Care
Antwort von ihateironing
Hello David,
Thank you for your kind words. We are delighted to hear you are satisfied with our customer care and the promptness of our service.
Your satisfaction and convenience are our priority, and we look forward to continuing to serve you.
Kind regards
Saf
IHI Customer Care
Terrific service
I hate ironing is fantastic. They collect fold clean do everything you don’t want to do and return your clothes in terrific condition. Quickly. Highly recommend.
23. Juni 2026
Antwort von ihateironing
Hello Louisa,
Thank you so much for your wonderful review. We are delighted to hear you have had such a positive experience with our door to door service, and that your clothes were returned in terrific condition.
We truly appreciate your high recommendation, and we look forward to seeing you soon for your next collection.
Kind regards
Saf
IHI Customer Care
Can’t live without them
Few minor hiccups with deliveries but amazing customer service and a little bit pricey but truth be told I can’t live without them
6. Juni 2026
Antwort von ihateironing
Hello Abs,
Thank you for taking the time to share your feedback. We are very pleased to hear that you value our service so highly, and that our customer service has made a positive difference for you.
We also appreciate your comments regarding delivery and pricing, and we will continue working to ensure we provide a reliable and consistent experience at fair value.
Thank you for your continued support. We look forward to serving you again soon.
Kind regards,
Saf
IHI Customer Care
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